Available to hire
Hi, I’m Besjana Laci, a multilingual professional with a strong academic background in Spanish Language and Literature and over three years of international experience in customer service, manufacturing, and administrative roles. I excel at data management, supplier communication, and document control, and I thrive in multicultural environments where collaboration and adaptability are key.
I’ve started in production and moved into office-based administration, now also handling cost estimation, BOM pricing, and supplier liaison. In addition to my hands-on experience, I enjoy teaching Spanish and English online and bringing clear communication and organizational skills to every project.
Experience Level
Expert
Expert
Intermediate
Intermediate
Beginner
Language
Albanian
Fluent
Spanish; Castilian
Fluent
Italian
Fluent
English
Fluent
Korean
Beginner
Work Experience
Administrative & Production Support at B810 S.p.A.
November 1, 2022 - PresentProgressed from the production line to office-based administrative support. Managed system entries, technical documentation, BOM insertion, work cycles, and code creation. Since Jan 2025: responsible for BOM cost estimation and pricing, preparing quotations, and liaising with Italian and international suppliers (including China) via email and phone. Analyzed technical documents and ensured proper workflow documentation. Collaborated with cross-functional teams while also managing independent tasks.
Production Operator at Gelato d’Italia
August 31, 2022 - October 15, 2025Worked in ice cream production line, ensuring quality standards and workflow efficiency.
Call Center Agent at ICON
August 31, 2018 - October 15, 2025Provided customer service support in a high-volume environment. Gained first professional experience in communication and client handling.
Freelance Tutor at Online
January 1, 2017 - PresentDelivered Spanish and English lessons to children online. Developed personalized teaching materials and adapted lessons to student needs.
Administrative & Production Support at B810 S.p.A.
November 1, 2022 - PresentStarted in the production line, then promoted to office-based administrative support. Managed system entries, technical documentation, BOM insertion, work cycles, and code creation. Since Jan 2025: responsible for cost estimation and pricing of BOMs, preparing quotations, and liaising with Italian and international suppliers (China, etc.) via email and phone. Analyzed technical documents and ensured proper workflow documentation. Collaborated with cross-functional teams while also managing independent tasks.
Production Operator at Gelato d’Italia
August 1, 2022 - October 15, 2025Worked in ice cream production line, ensuring quality standards and workflow efficiency.
Call Center Agent at ICON
August 1, 2018 - October 15, 2025Provided customer service support in a high-volume environment. Gained first professional experience in communication and client handling.
Freelance Tutor at Online
January 1, 2017 - PresentDelivered Spanish and English lessons to children online. Developed personalized teaching materials and adapted lessons to student needs.
Administrative & Production Support at B810 S.p.A.
November 1, 2022 - PresentStarted in production line, then promoted to office-based administrative support. Managed system entries, technical documentation, BOM insertion, work cycles, and code creation. Since Jan 2025: responsible for cost estimation and pricing of BOMs, preparing quotations, and liaising with Italian and international suppliers via email and phone. Analyzed technical documents and ensured proper workflow documentation. Collaborated with cross-functional teams while also managing independent tasks.
Production Operator at Gelato d’Italia
August 1, 2022 - October 15, 2025Worked in ice cream production line, ensuring quality standards and workflow efficiency.
Call Center Agent at ICON
August 1, 2018 - October 15, 2025Provided customer service support in a high-volume environment. Gained first professional experience in communication and client handling.
Freelance Tutor at Online
January 1, 2017 - PresentDelivered Spanish and English lessons to children online. Developed personalized teaching materials and adapted lessons to student needs.
Education
Master’s Degree in Advanced Studies of the Spanish Language at University of Granada & University of Málaga
January 1, 2018 - December 31, 2019Bachelor’s Degree in Spanish Language, Literature, and Civilization at University of Tirana
January 1, 2014 - December 31, 2017Erasmus Scholarship at University of Granada
January 11, 2030 - October 15, 2025Master’s Degree in Advanced Studies of the Spanish Language at University of Granada & University of Málaga, Spain
January 1, 2018 - January 1, 2019Bachelor’s Degree in Spanish Language, Literature, and Civilization at University of Tirana, Albania
January 1, 2014 - January 1, 2017Erasmus Scholarship at Spain
January 11, 2030 - October 15, 2025Master’s Degree in Advanced Studies of the Spanish Language at University of Granada & University of Málaga, Spain
January 1, 2018 - January 1, 2019Bachelor’s Degree in Spanish Language, Literature, and Civilization at University of Tirana, Albania
January 1, 2014 - January 1, 2017Qualifications
Lean Six Sigma – Yellow Belt
January 11, 2030 - October 15, 2025Basic Korean Language
January 11, 2030 - October 15, 2025Lean Six Sigma – Yellow Belt
January 11, 2030 - October 15, 2025Basic Korean Language
January 11, 2030 - October 15, 2025Lean Six Sigma – Yellow Belt (Pragmatica)
January 11, 2030 - October 15, 2025Basic Korean Language (Yonsei University, Coursera)
January 11, 2030 - October 15, 2025Industry Experience
Manufacturing, Education, Professional Services, Media & Entertainment, Consumer Goods, Other
Experience Level
Expert
Expert
Intermediate
Intermediate
Beginner
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