Available to hire
I’m Carol Beard, an experienced Administrative and Customer Service professional with over 15 years of experience across healthcare, technology, construction, and retail sectors. I excel in call centre operations, reception duties, filing, data entry, and time management, and I leverage modern office systems to support efficient business operations. I am known for delivering excellent customer service and maintaining strong organisational skills in fast-paced environments. I have a proven track record of handling administrative responsibilities, managing timesheets, and supporting both internal teams and clients effectively.
I am flexible, reliable, and immediately available to start. I am seeking either temporary or permanent opportunities where I can contribute my experience and continue delivering high-quality support and service.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Allocations Call Handler at Network Catering Ltd
October 1, 2025 - October 15, 2025Speaking to engineers and organising work for them in London and surrounding areas. Using WhatsApp to contact engineers and process jobs using Net service program. Schedule jobs with engineers by phone and via WhatsApp. Following an engineer matrix to schedule in jobs. Liaising with commercial and customer support to meet SLAs. Leading with customer support and commercial support to raise permits with a 48 hour SLA. Prioritising jobs from 4, 24 and various timescales.
Administrator at Currys
September 1, 2025 - October 15, 2025Pre calling. Liaising with stores and drivers. Cancel and amend delivery dates. Checking open fleet to routes. Logistics management of all deliveries running up to 800 to 2000 drops a day. Speaking to engineers and organising work for them in London and surrounding areas.
Administrator at Reed Employment
October 1, 2024 - October 15, 2025Typing of adult weight management referrals. Call handling. Working towards deadlines and maintain spreadsheets on weight management. Producing reports for commissioners.
Council Tax Enquiries Clerk at Birmingham City Council
June 1, 2024 - October 15, 2025Dealing with council tax enquiries. Breakdown of bills. Setting up payment plans. Explaining when accounts are in arrears and with enforcement officers.
Helpdesk/Contracts Administrator at Dodd Group
December 1, 2023 - October 15, 2025Helpdesk. Processing invoices. Answering calls. Coordinating rotas for fabric/mechanical and Electricians. Working on 20-day projects. Contracts admin for Acivco Birmingham City council. Filing and scanning orders and engineers paperwork.
Customer Service Advisor at Tech Mahindra
July 1, 2023 - October 15, 2025Data inputting cases using SI and Emp systems. Taking calls from businesses on service desk. Keeping up to KPIs and targets. Training and mentoring staff.
Precalls and Construction Co-ordinator at Comex2000
September 1, 2022 - October 15, 2025Call customers with Virgin Media installations and processing results of cable pulls for London residential customers. Using Microsoft Outlook and Excel to notify results and calling engineers with property information. Contact teams within Virgin media and outsource companies to resolve customer complaints.
Clinical Contact Centre Agent at Vitality Partnership
January 1, 2017 - October 15, 2025Taking calls from three medical practices Enki, Laurie Pike and Handsworth Wood. Handling 80-100 calls a day. Dealing with medical records and booking doctors appointments. Processing requests for Skype and App requests for a doctor's appointment. Working on front desk at Enki. Serving patients directing to a nurse or a doctor. Working in dermatology department processing registrations, booking of skin clinic appointments.
Customer Service Clerk at Cousins Furniture Group
August 1, 2014 - October 15, 2025Handling about 20-30 calls a day. Main role was to process any complaint queries in relation to the furniture store. I raised any purchase orders from suppliers for any furniture parts. I arranged for an engineers to repair furniture that was damaged by on delivery. I sent emails to manufacturers chasing repairs, parts and replacing furniture items. I dealt with any incoming calls regarding deliveries. I answered all complaints via email, letter and through phone calls.
Customer Service Advisor at British Gas
March 1, 2014 - October 15, 2025I took in the region of 80-100 calls a day. I answered calls for booking appointments for gas emergencies. I prepared Cp12 certificates for any landlord properties Updating payment details.
Call Centre Advisor at NHS 111
October 1, 2013 - October 15, 2025Call handler. I answered within the region of 80-100 calls a day. I dealt with patient referrals to surgeries and walk in centres. I took calls from all over the UK. I entered patient records on a pathways system. Dealing with pressured calls and safeguarding adult referrals. Speaking to social care and community care workers.
Shop Floor Assistant at Next plc
June 1, 2013 - October 15, 2025Stocking of the Next sales floor. Cleaning of the sales floor. Dealing with customer enquiries.
Market Research Interviewer at Kantar Operations
May 1, 2013 - October 15, 2025Working for a market research company. Cold calling business panellists. Coaching business panellists through the research international website. Using excel to update business panellists and Microsoft outlook for sending emails.
Call Handler at E.ON UK
January 1, 2013 - October 15, 2025Working for a large utilities company. I handled the region 50-100 calls a day. Using a inhouse system to process appointment bookings. Resolving complaints. Using microsoft outlook and excel. Training staff to take calls.
Business Banking Advisor at Lloyds Banking Group
March 1, 2013 - October 15, 2025Worked for a large banking group. I have handled in the region of 70-80 calls a day I have processed payments for business banking customers. I have dealt with invoices for large corporate business.
Customer Service at Biffa Waste Services
January 1, 2011 - October 15, 2025I have handled in the region of 60-70 calls a day in a target driven customer service environment. I have spoken to large companies and processed invoices for the waste collection. I have processed paper work involving their contracts for waste collection. I have trained call handler to process waste collections and complaint handling. I have forwarded calls to traffic controllers and booking skips and empties on for customers. Complaint handling resolving queries for business customers.
Waiting List Administrator at Sandwell Hospital
April 1, 2007 - October 15, 2025Handling 50+ calls regarding operation appointments, analysing targets of waiting lists to provide support to patients. Following procedures relating to healthcare, building rapport with patients and outlining any after care information relating to operations. Reporting directly to the waiting list managers. Ordering patient transport when required by patients.
Call Handler at NHS Direct
October 1, 2006 - October 15, 2025Call handler on an independent health care provider on behalf of the NHS. Handling 25-45+ calls regarding health issues ranging from health information to clinical queries. Analysing health data to research health information queries. Suggest ideas of how the service could be improved by attending meetings about health issues. Training of call handlers and helping to support them with their calls.
Customer Logistics Coordinator at Select Freight
October 1, 2025 - November 5, 2025Raising discrepancies and credit notes; Answering client calls on The Pallet Network and Palex portal; Providing routing details and ETAs to clients; Scheduling redeliveries and pallet deliveries; Chasing queries for vehicle breakdowns; Live chat with Pallet Network and Palex depots; Chasing delivery paperwork and consignment notes; Cross-checking discrepancies with depots.
Administrator at Currys
September 1, 2025 - September 1, 2025Pre-calling; Liaising with stores and drivers on a daily basis; Cancel and amend delivery dates; Checking open fleet to routes; Logistics management of all deliveries running up to 800 to 2000 drops a day; Carrying out general administrative duties.
Administrator at Reed Employment
October 21, 2024 - October 21, 2024Typing of adult weight management referrals; Dealing with incoming calls in a polite and professional manner; Working towards deadlines and maintaining spreadsheets on weight management; Producing reports for commissioners.
Council Tax Assistant at Birmingham City Council
June 1, 2024 - June 1, 2024Dealing with incoming and outgoing telephone calls in a professional manner; Dealing with council tax enquiries; Providing a breakdown of bills; Setting up payment plans; Explaining when accounts are in arrears and with enforcement officers; Transferring switchboard calls to other council departments.
Contract Support at Dodd Group
December 1, 2023 - December 1, 2023Dealing with incoming and outgoing telephone calls in a professional manner; Coordinating rotas for fabric / mechanical and electricians; Working 20 days projects; Processing invoices; Contracts admin for Acivco Birmingham City council; Filing and scanning orders and engineers’ paperwork.
Customer Service Advisor at Tech Mahindra
July 1, 2023 - July 1, 2023Data inputting cases using Si and Emp systems; Taking calls from businesses on service desk; Training and mentoring staff.
Precall and Construction Coordinator at Comex2000
September 1, 2022 - September 1, 2022Call customers with Virgin Media installations and process results of cable pulls for London residential customers; Using Microsoft Outlook and Excel spreadsheets to notify results and calling engineers with property information; Contact teams within Virgin Media and outsource companies to resolve customer complaints; Logging information on the internal system.
Clinical Contact Centre at Modality Partnership
January 1, 2017 - January 1, 2017Taking calls from three medical practices Enki, Laurie Pike and Handsworth Wood; Dealing with up to 100 incoming calls daily; Dealing with medical records and booking doctors’ appointments; Processing requests for Skype and App requests for doctor’s appointments; Working on front desk at Enki; Serving patients and directing to a nurse or a doctor; Working in dermatology department processing registrations and skin clinic bookings.
Customer Service Clerk at Cousins Furniture Group
August 1, 2014 - August 1, 2014Provided customer service support at a furniture retailer.
Customer Service at British Gas
March 1, 2014 - March 1, 2014Prior to November 2013, I worked in a variety of positions including Call Centre Advisor, Business Banking Advisor and Call Handler.
Customer Logistics Coordinator at Select Freight
October 1, 2025 - October 1, 2025Raising discrepancies and raising credit notes. Answering calls from clients on The Pallet Network and Palex portal. Providing routing details and ETAs. Scheduling redelivered and bookings in Pallet deliveries. Chasing queries as vehicle breakdowns. Live chat to Pallet Network and Palex depots. Chasing delivery paperwork and consignment notes. Cross checking discrepancies and chasing with depots.
Administrator at Currys - Wednesbury, West Midlands
September 1, 2025 - September 1, 2025Liaising with stores and drivers on a daily basis. Cancel and amend delivery dates. Checking open fleet to routes. Logistics management of all deliveries running up to 800 to 2000 drops a day. Carrying out general administrative duties.
Council Tax Officer at Birmingham City Council
June 1, 2024 - June 1, 2024Handling council tax enquiries; providing breakdowns of bills; setting up payment plans; explaining arrears and enforcement processes; transferring callers to appropriate departments.
Recall and Construction Coordinator at Comex2000
September 1, 2022 - September 1, 2022Calling customers with Virgin Media installations and processing results of cable pulls for London residential customers; using Outlook and Excel to notify results and to call engineers with property information; coordinating with Virgin Media and outsource companies to resolve customer complaints; logging information in internal systems.
Education
HND in Business and Marketing at Sandwell College
January 11, 2030 - January 1, 2002GCSE English C at Sandwell College
January 11, 2030 - January 1, 2000Qualifications
Certificate of Higher Education
January 11, 2030 - October 15, 2025Fire Marshal Training
January 1, 2015 - January 1, 2016HND in Business and Marketing
September 1, 2000 - September 1, 2002GCSE English C
September 1, 2000 - September 1, 2001Fire Marshal Training
January 1, 2015 - January 1, 2016HND in Business and Marketing
September 1, 2000 - September 1, 2002GCSE English C
September 1, 2000 - September 1, 2001Fire Marshal Training
January 1, 2015 - January 1, 2016HND in Business and Marketing
September 1, 2000 - September 1, 2002GCSE English C
September 1, 2000 - September 1, 2001Fire Marshal Training
January 1, 2015 - January 1, 2016Industry Experience
Financial Services, Healthcare, Government, Retail, Professional Services, Real Estate & Construction, Transportation & Logistics
I help recode gigs for a local band in the Midlands and record the track they perform .
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