I am Mark D. Olaez, a versatile and customer-focused professional with experience in retail operations, client relations, and education. I excel at handling high-volume transactions, managing contracts, and delivering individualized instruction to diverse groups, with a passion for helping students achieve recital goals. I am known for strong communication, problem-solving, and organizational abilities, and I bring leadership and a reliable, collaborative approach to every role. I have led bands, supported live audio production, and contributed across IT and customer service settings. I value clear communication, teamwork, and dependability, and I am excited to apply my adaptability and dedication to opportunities in education, music, or technology-driven environments.…

Mark D. Olaez

I am Mark D. Olaez, a versatile and customer-focused professional with experience in retail operations, client relations, and education. I excel at handling high-volume transactions, managing contracts, and delivering individualized instruction to diverse groups, with a passion for helping students achieve recital goals. I am known for strong communication, problem-solving, and organizational abilities, and I bring leadership and a reliable, collaborative approach to every role. I have led bands, supported live audio production, and contributed across IT and customer service settings. I value clear communication, teamwork, and dependability, and I am excited to apply my adaptability and dedication to opportunities in education, music, or technology-driven environments.…

Available to hire

I am Mark D. Olaez, a versatile and customer-focused professional with experience in retail operations, client relations, and education. I excel at handling high-volume transactions, managing contracts, and delivering individualized instruction to diverse groups, with a passion for helping students achieve recital goals. I am known for strong communication, problem-solving, and organizational abilities, and I bring leadership and a reliable, collaborative approach to every role.

I have led bands, supported live audio production, and contributed across IT and customer service settings. I value clear communication, teamwork, and dependability, and I am excited to apply my adaptability and dedication to opportunities in education, music, or technology-driven environments.

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Language

English
Fluent

Work Experience

Music Teacher at Music on Magnolia
September 1, 2025 - Present
Provide one-on-one instruction to approximately 38 students per week in voice, piano, guitar, and percussion; Develop customized lesson plans aligned with student goals; Maintain clear communication with parents and students to ensure accountability and satisfaction.
Sales Associate at High School Music Service
September 1, 2025 - October 24, 2025
Assisted customers and school districts with rentals, purchases, and accessories in a fast-paced retail environment; Processed an estimated 250–350 rental contracts per semester; Created invoices, proposals, and purchase approvals for multiple school districts; Performed light maintenance and troubleshooting on instruments and equipment.
IT Technician at Spyderware Tech & Gaming
January 1, 2022 - October 24, 2025
Diagnosed and repaired hardware/software issues for personal and business PCs, tablets, and smartphones; Replaced screens, batteries, and charging ports for iPhone, Android, and Google devices; Scheduled and supported onsite client repairs, while maintaining online store inventory and processing transactions; Assisted with website management and social media updates to boost customer engagement.
Customer Service Assistant at H-E-B Plus!
March 1, 2022 - October 24, 2025
Delivered fast and accurate customer service in a high-traffic retail setting; Handled cash, credit, and debit transactions with accuracy, including age verification for alcohol/tobacco; Maintained cleanliness and organization of registers, workspaces, and parking areas.
Audio Technician / Freelance at Freelance Audio Work
January 1, 2020 - Present
Supported live events and small venues across San Antonio, managing audio setup, transport, and troubleshooting for audiences of 100–250+. Mixed and mastered independent projects using professional software.
Band Leader / Performer at The Cadence Band
January 1, 2019 - Present
Lead vocalist and multi-instrumentalist, managing contracts, payments, and event logistics for local shows; Recorded two full-length albums, including one in a professional studio environment.

Education

BBA in Business Management at University of Texas at San Antonio
January 11, 2030 - May 1, 2025

Qualifications

Eagle Scout, Boy Scouts of America (2019)
January 1, 2019 - October 24, 2025
Outstanding Performance Award, UIL (2019)
January 1, 2019 - October 24, 2025

Industry Experience

Education, Retail, Media & Entertainment, Professional Services