I am an organized and dependable individual with a knack for managing multiple priorities with a positive attitude. I enjoy working collaboratively with teams to meet goals and ensure customer satisfaction. My experience in customer care has equipped me with the skills to handle diverse challenges effectively. I thrive in dynamic environments and am always eager to develop my skills further. My engaging personality helps me connect with others, making every interaction meaningful. I take pride in my ability to communicate effectively and believe that a customer-first approach drives success in any endeavor.…

Daniele Avanzato

I am an organized and dependable individual with a knack for managing multiple priorities with a positive attitude. I enjoy working collaboratively with teams to meet goals and ensure customer satisfaction. My experience in customer care has equipped me with the skills to handle diverse challenges effectively. I thrive in dynamic environments and am always eager to develop my skills further. My engaging personality helps me connect with others, making every interaction meaningful. I take pride in my ability to communicate effectively and believe that a customer-first approach drives success in any endeavor.…

Available to hire

I am an organized and dependable individual with a knack for managing multiple priorities with a positive attitude. I enjoy working collaboratively with teams to meet goals and ensure customer satisfaction. My experience in customer care has equipped me with the skills to handle diverse challenges effectively.

I thrive in dynamic environments and am always eager to develop my skills further. My engaging personality helps me connect with others, making every interaction meaningful. I take pride in my ability to communicate effectively and believe that a customer-first approach drives success in any endeavor.

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Language

Italian
Fluent
English
Advanced

Work Experience

Customer Care Agent at Shrinkly Inc.
September 1, 2022 - October 16, 2025
As a Customer Care Agent, I effectively communicated with clients, ensuring that their needs were met. I dealt with customer inquiries, resolved issues in a timely manner, and maintained detailed records of client interactions to improve service delivery. My role also involved collaborating with my team to enhance customer satisfaction.
Service Agent at Sitel Lisbon
September 1, 2022 - October 16, 2025
In my role as a Service Agent at Sitel Lisbon, I was responsible for addressing customer questions and providing insightful solutions. I honed my customer service skills and learned the importance of empathy in resolving issues efficiently.

Education

High School Diploma at Liceo Ruggero Settimo - Californistella
September 1, 2011 - June 1, 2016

Qualifications

TESOL Certificate
January 1, 2021 - October 16, 2025

Industry Experience

Professional Services

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