Available to hire
I’m Marco Casusol, a Raleigh-based operations and business systems professional with 15+ years of experience delivering reliable data, process improvements, and system support in fast-paced service environments. I excel at resolving incidents, configuring systems, coordinating with vendors, and turning complex data into actionable insights using Excel, SQL, and Tableau.
I focus on clear communication, documentation, and practical change management to ensure end-users get efficient, high-quality results. I enjoy collaborating with cross-functional teams to optimize workflows, improve data integrity, and drive operational excellence.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Independent Consultant – Business Systems & Operations Support
January 1, 2010 - PresentProvide ongoing application and business process support for internal and external users, resolving data and functional issues in line with established procedures. Coordinate configuration updates and process improvements with development and vendor teams to ensure system accuracy and efficiency. Manage and track user requests, ensuring adherence to turnaround times and quality standards. Develop and maintain documentation, reports, and data records to support operational transparency and compliance. Train and support staff on system functionality, configuration best practices, and change management. Liaise with third parties and internal stakeholders to troubleshoot system variances and implement corrective actions. Utilize data analysis tools (Excel, familiarity with SQL and Tableau) to identify performance trends and recommend improvements to workflow processes.
Operations Manager at Blue Flame Studios
December 31, 2010 - October 16, 2025Oversaw daily operations including scheduling, team coordination, and inventory management. Led data tracking and process improvement initiatives to streamline customer service and business functions. Served as point of contact for vendor relations, equipment setup, and system support. Developed standardized procedures that improved operational consistency and response times.
Sales Associate / Trainer / Store Setup Specialist at Jerry's Artarama
December 31, 2007 - October 16, 2025Provided system and product support for retail operations, including POS and inventory applications. Trained employees on software tools, data entry procedures, and customer support workflows. Assisted with store openings, system configurations, and cross-location data setup.
Independent Consultant – Business Systems & Operations Support at Independent Consultant (Self-Employed)
January 1, 2010 - PresentProvide ongoing application and business process support for internal and external users, resolving data and functional issues in line with established procedures. Coordinate configuration updates and process improvements with development and vendor teams to ensure system accuracy and efficiency. Manage and track user requests, ensuring adherence to turnaround times and quality standards. Develop and maintain documentation, reports, and data records to support operational transparency and compliance. Train and support staff on system functionality, configuration best practices, and change management. Liaise with third parties and internal stakeholders to troubleshoot system variances and implement corrective actions. Utilize data analysis tools (Excel, familiarity with SQL and Tableau) to identify performance trends and recommend improvements to workflow processes.
Operations Manager at Blue Flame Studios
January 1, 2010 - October 16, 2025Oversaw daily operations including scheduling, team coordination, and inventory management. Led data tracking and process improvement initiatives to streamline customer service and business functions. Served as point of contact for vendor relations, equipment setup, and system support. Developed standardized procedures that improved operational consistency and response times.
Sales Associate / Trainer / Store Setup Specialist at Jerry’s Artarama
January 1, 2007 - October 16, 2025Provided system and product support for retail operations, including POS and inventory applications. Trained employees on software tools, data entry procedures, and customer support workflows. Assisted with store openings, system configurations, and cross-location data setup.
Education
Associate of Applied Science in Business Administration at Wake Technical Community College
January 1, 2006 - December 31, 2009Business Core Certificate at Wake Technical Community College
January 1, 2006 - December 31, 2009Associate of Applied Science in Graphic Design at Wake Technical Community College
January 1, 2009 - December 31, 2011Associate of Applied Science in Business Administration at Wake Technical Community College
January 1, 2006 - January 1, 2009Business Core Certificate at Wake Technical Community College
January 1, 2006 - January 1, 2009Associate of Applied Science in Graphic Design at Wake Technical Community College
January 1, 2009 - January 1, 2011Qualifications
Industry Experience
Retail, Professional Services, Software & Internet, Other, Media & Entertainment, Education
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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