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I'm Alimadein Omer, an MSc AI student at Queen's University Belfast, transitioning into machine learning and data analytics. I bring over 15 years of IT operations experience across Linux/Windows, cloud platforms (AWS, Azure), and automation. I’m passionate about applying AI to real-world problems, especially in data analytics and automation. I’m seeking entry-level AI roles where I can contribute technically without heavy writing requirements, leveraging strong troubleshooting skills and scripting (Python, Shell) to deliver pragmatic solutions. I'm eager to grow in AI with hands-on projects and continuous learning, and I value collaborative teamwork, clear communication, and delivering reliable, scalable IT solutions.…I'm Alimadein Omer, an MSc AI student at Queen's University Belfast, transitioning into machine learning and data analytics. I bring over 15 years of IT operations experience across Linux/Windows, cloud platforms (AWS, Azure), and automation. I’m passionate about applying AI to real-world problems, especially in data analytics and automation. I’m seeking entry-level AI roles where I can contribute technically without heavy writing requirements, leveraging strong troubleshooting skills and scripting (Python, Shell) to deliver pragmatic solutions. I'm eager to grow in AI with hands-on projects and continuous learning, and I value collaborative teamwork, clear communication, and delivering reliable, scalable IT solutions.

Alimadein Omer

Data Scientist, AI Engineer, AI Developer, +2

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I'm Alimadein Omer, an MSc AI student at Queen's University Belfast, transitioning into machine learning and data analytics. I bring over 15 years of IT operations experience across Linux/Windows, cloud platforms (AWS, Azure), and automation. I’m passionate about applying AI to real-world problems, especially in data analytics and automation. I’m seeking entry-level AI roles where I can contribute technically without heavy writing requirements, leveraging strong troubleshooting skills and scripting (Python, Shell) to deliver pragmatic solutions. I'm eager to grow in AI with hands-on projects and continuous learning, and I value collaborative teamwork, clear communication, and delivering reliable, scalable IT solutions.…I'm Alimadein Omer, an MSc AI student at Queen's University Belfast, transitioning into machine learning and data analytics. I bring over 15 years of IT operations experience across Linux/Windows, cloud platforms (AWS, Azure), and automation. I’m passionate about applying AI to real-world problems, especially in data analytics and automation. I’m seeking entry-level AI roles where I can contribute technically without heavy writing requirements, leveraging strong troubleshooting skills and scripting (Python, Shell) to deliver pragmatic solutions. I'm eager to grow in AI with hands-on projects and continuous learning, and I value collaborative teamwork, clear communication, and delivering reliable, scalable IT solutions.

Available to hire

I’m Alimadein Omer, an MSc AI student at Queen’s University Belfast, transitioning into machine learning and data analytics. I bring over 15 years of IT operations experience across Linux/Windows, cloud platforms (AWS, Azure), and automation. I’m passionate about applying AI to real-world problems, especially in data analytics and automation. I’m seeking entry-level AI roles where I can contribute technically without heavy writing requirements, leveraging strong troubleshooting skills and scripting (Python, Shell) to deliver pragmatic solutions.

I’m eager to grow in AI with hands-on projects and continuous learning, and I value collaborative teamwork, clear communication, and delivering reliable, scalable IT solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Advanced

Portuguese

Advanced

Work Experience

Onsite Engineer at Auxilion

October 1, 2021 - Present

Manage and maintain critical IT infrastructure including servers, networks, security systems, Citrix, email, SQL databases, storage and virtualization platforms. Perform configuration, troubleshooting and resolution of complex issues; implement proactive monitoring for system stability and availability. Provide desktop/laptop hardware/software support, mobile device support, printer/scanner/copier and AV equipment support. Administer Windows Server AD and GPO, manage Intune for device management and security, and support Microsoft 365 apps (Exchange Online, SharePoint Online, Teams, OneDrive). Image laptops/desktops, including encryption and software installation; train users; maintain hardware inventory; track software/asset lifecycle; participate in IT projects and collaborate with the team to resolve escalated issues.

Freelancer Technical Support Engineer at Freelancer

September 1, 2021 - October 17, 2025

Provided installation and commissioning support for project IT hardware/software; documented test specifications; diagnosed and resolved installation issues; created and maintained engineering logs; identified potential maintenance problems and proposed solutions; supported site acceptance testing; assisted with query resolution and end-user training.

Tech Operation Engineer II at CME Group

December 1, 2020 - October 17, 2025

Monitored production, certification, and disaster recovery environments; reported incidents and documented incidents; audited and maintained monitoring tools; produced incident reports; managed incident lifecycles; contributed to recovery tool development and escalation procedures; participated in crisis management calls and broad notifications.

NOC Engineer at SmartIPX

May 1, 2020 - October 17, 2025

Monitored Linux systems, servers, processes and network performance using various monitoring tools (Datadog, Zabbix, ELK, Proxmox, VMware, Nagios). Used AWS CloudWatch to monitor AWS resources. Provided 1st line technical support via tickets, phone and email; owned and resolved tickets; maintained 99.99% uptime; performed fault resolution via remote tools; established interconnects with carriers for call termination; worked in a 24x7 team.

Mainframe Production Services Analyst at Indra

September 1, 2017 - October 17, 2025

Provided production monitoring and support for Caixa Bank credit cards; supported applications, batch cycles, releases, projects and installations; analyzed problems; performed automation for releases; maintained production/test environments and disaster recovery readiness; collaborated with on-call personnel and produced documentation.

Cobol Developer at Stefanini Brasil

June 1, 2016 - October 17, 2025

Mainframe COBOL development and application analysis; participated in full software development lifecycle; maintained documentation; contributed to design, coding, debugging, testing and maintenance of mainframe applications.

NOC Engineer at New zone for Engineering CO.LTD

December 1, 2013 - October 17, 2025

Dedicated 1st/2nd line NOC engineer for Huawei Managed Services; real-time network surveillance; fault diagnosis; incident lifecycle management; change management support; performance reporting; dispatch of field technicians; SLA compliance.

Technical Support Engineer at elhegaz

September 1, 2008 - October 17, 2025

Diagnose and troubleshoot software/hardware; configure networks; install applications; provide user support; document issues; install and configure network printers and multimedia devices; maintenance of network infrastructure.