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I am a dedicated professional with extensive experience in appointment management and customer inquiries, approaching every interaction with empathy and professionalism. I have also served as a team lead and administrative assistant, ensuring agents are trained, supported, and equipped, while collaborating with managers to maintain workflow efficiency and high-quality service standards. I am known for strong communication, attention to detail, and a commitment to improving company workflows. In my roles at MMCY and CRDLE, I oversee daily operations, train new team members, and work closely with management to keep teams running smoothly. I also integrate AI into daily operations to streamline processes and improve accuracy. In addition, I regularly volunteer in church roles such as lector, reader, usher, and event organizer, which has strengthened my organizational and collaborative skills.…I am a dedicated professional with extensive experience in appointment management and customer inquiries, approaching every interaction with empathy and professionalism. I have also served as a team lead and administrative assistant, ensuring agents are trained, supported, and equipped, while collaborating with managers to maintain workflow efficiency and high-quality service standards. I am known for strong communication, attention to detail, and a commitment to improving company workflows. In my roles at MMCY and CRDLE, I oversee daily operations, train new team members, and work closely with management to keep teams running smoothly. I also integrate AI into daily operations to streamline processes and improve accuracy. In addition, I regularly volunteer in church roles such as lector, reader, usher, and event organizer, which has strengthened my organizational and collaborative skills.

Zekarias Tilbrook

Data Analyst, Project Manager, Content Creator, +2

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I am a dedicated professional with extensive experience in appointment management and customer inquiries, approaching every interaction with empathy and professionalism. I have also served as a team lead and administrative assistant, ensuring agents are trained, supported, and equipped, while collaborating with managers to maintain workflow efficiency and high-quality service standards. I am known for strong communication, attention to detail, and a commitment to improving company workflows. In my roles at MMCY and CRDLE, I oversee daily operations, train new team members, and work closely with management to keep teams running smoothly. I also integrate AI into daily operations to streamline processes and improve accuracy. In addition, I regularly volunteer in church roles such as lector, reader, usher, and event organizer, which has strengthened my organizational and collaborative skills.…I am a dedicated professional with extensive experience in appointment management and customer inquiries, approaching every interaction with empathy and professionalism. I have also served as a team lead and administrative assistant, ensuring agents are trained, supported, and equipped, while collaborating with managers to maintain workflow efficiency and high-quality service standards. I am known for strong communication, attention to detail, and a commitment to improving company workflows. In my roles at MMCY and CRDLE, I oversee daily operations, train new team members, and work closely with management to keep teams running smoothly. I also integrate AI into daily operations to streamline processes and improve accuracy. In addition, I regularly volunteer in church roles such as lector, reader, usher, and event organizer, which has strengthened my organizational and collaborative skills.

Available to hire

I am a dedicated professional with extensive experience in appointment management and customer inquiries, approaching every interaction with empathy and professionalism. I have also served as a team lead and administrative assistant, ensuring agents are trained, supported, and equipped, while collaborating with managers to maintain workflow efficiency and high-quality service standards.

I am known for strong communication, attention to detail, and a commitment to improving company workflows. In my roles at MMCY and CRDLE, I oversee daily operations, train new team members, and work closely with management to keep teams running smoothly. I also integrate AI into daily operations to streamline processes and improve accuracy. In addition, I regularly volunteer in church roles such as lector, reader, usher, and event organizer, which has strengthened my organizational and collaborative skills.

Skills

Microsoft Office

Experience Level

Microsoft Office

Intermediate

Language

English

Fluent

French

Intermediate

Work Experience

VA at CRDLE

October 1, 2025 - Present

Wrote plans for a mold remediation company to assist field agents in carrying out their tasks.

CSR, VA, Appointment Setter, and Team Lead at MMCY

June 1, 2024 - Present

Managed patient appointments and addressed questions and complaints; conducted outreach via phone and email; ensured smooth operations for patients and both virtual and on-site teams. Served as Team Lead, overseeing daily operations, training new team members, and guiding them in handling key tasks. Collaborated with management to maintain team stability and efficiency. Created efficient training programs to prepare agents and improve service quality. Performed administrative duties, produced detailed reports, and provided feedback to enhance workflow. Integrated AI into daily operations to streamline processes and improve accuracy.