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Hi, I’m Eric Shapiro, a results-driven professional with 30 years of experience in collections, call center operations, marketing, sales, and client services. I excel at building strong relationships with key decision makers, implementing efficient processes, and leveraging CRM and MS Office to drive measurable results. My background in high-volume operations and customer-facing roles has sharpened my problem-solving and communication skills, enabling me to deliver consistent outcomes for diverse teams and clients. I’m excited about opportunities to contribute to a team’s growth and success. I’m blending hands-on experience with a passion for continuous improvement, and I’m eager to help organizations streamline operations, generate leads, and enhance client satisfaction through thoughtful strategy, training, and collaboration.…Hi, I’m Eric Shapiro, a results-driven professional with 30 years of experience in collections, call center operations, marketing, sales, and client services. I excel at building strong relationships with key decision makers, implementing efficient processes, and leveraging CRM and MS Office to drive measurable results. My background in high-volume operations and customer-facing roles has sharpened my problem-solving and communication skills, enabling me to deliver consistent outcomes for diverse teams and clients. I’m excited about opportunities to contribute to a team’s growth and success. I’m blending hands-on experience with a passion for continuous improvement, and I’m eager to help organizations streamline operations, generate leads, and enhance client satisfaction through thoughtful strategy, training, and collaboration.

Eric Shapiro

Growth Marketer, Project Manager, Actor, +3

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Hi, I’m Eric Shapiro, a results-driven professional with 30 years of experience in collections, call center operations, marketing, sales, and client services. I excel at building strong relationships with key decision makers, implementing efficient processes, and leveraging CRM and MS Office to drive measurable results. My background in high-volume operations and customer-facing roles has sharpened my problem-solving and communication skills, enabling me to deliver consistent outcomes for diverse teams and clients. I’m excited about opportunities to contribute to a team’s growth and success. I’m blending hands-on experience with a passion for continuous improvement, and I’m eager to help organizations streamline operations, generate leads, and enhance client satisfaction through thoughtful strategy, training, and collaboration.…Hi, I’m Eric Shapiro, a results-driven professional with 30 years of experience in collections, call center operations, marketing, sales, and client services. I excel at building strong relationships with key decision makers, implementing efficient processes, and leveraging CRM and MS Office to drive measurable results. My background in high-volume operations and customer-facing roles has sharpened my problem-solving and communication skills, enabling me to deliver consistent outcomes for diverse teams and clients. I’m excited about opportunities to contribute to a team’s growth and success. I’m blending hands-on experience with a passion for continuous improvement, and I’m eager to help organizations streamline operations, generate leads, and enhance client satisfaction through thoughtful strategy, training, and collaboration.

Available to hire

Hi, I’m Eric Shapiro, a results-driven professional with 30 years of experience in collections, call center operations, marketing, sales, and client services. I excel at building strong relationships with key decision makers, implementing efficient processes, and leveraging CRM and MS Office to drive measurable results. My background in high-volume operations and customer-facing roles has sharpened my problem-solving and communication skills, enabling me to deliver consistent outcomes for diverse teams and clients.

I’m excited about opportunities to contribute to a team’s growth and success. I’m blending hands-on experience with a passion for continuous improvement, and I’m eager to help organizations streamline operations, generate leads, and enhance client satisfaction through thoughtful strategy, training, and collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Business Development Coordinator and Client Services Manager at Saukus Group, LLC and Briteband RM

January 1, 2023 - Present

Developed and maintained strong relationships with key decision makers within client organizations; Provided timely resolution of client issues, maintaining high customer satisfaction; Implemented a CRM system to streamline communication channels between internal teams and external clients; Developed and implemented standard operating procedures for HR and client service processes, ensuring consistency and efficiency across the organization; Identified potential new clients or industries for business expansion; Implemented a knowledge base system for internal use, improving access to information and enabling faster issue resolution for clients; Created training materials and conducted workshops for internal teams on effective client communication techniques.

Marketing Manager at AIS Solar

January 1, 2023 - October 18, 2025

Generated leads and secured sales through outbound telemarketing calls as well as door to door; Utilized CRM software to track customer interactions, update contact information, and manage follow-up activities; Managed a high volume of outbound calls per day while maintaining quality standards; Followed up on leads generated from various marketing campaigns using persuasive communication techniques.

Marketing Manager at Paramount Builders, Inc

January 1, 2021 - October 18, 2025

Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and generate leads; Managed a team of 10 marketing professionals, providing guidance, training, and performance evaluations; Collaborated with cross-functional teams such as sales, product development, and design to ensure alignment of messaging and branding initiatives; Managed the creation and distribution of marketing materials such as brochures, flyers, and promotional items ensuring brand consistency.

Collections Manager at Kinum, LLC

January 1, 2019 - October 18, 2025

Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets; Utilized effective communication skills to establish rapport with debtors, facilitating successful payment arrangements; Managed a high volume of accounts, prioritizing collection efforts based on account aging and potential for recovery; Maintained accurate records of all collection activities, ensuring compliance with regulatory requirements; Provided regular updates on collection progress to management, highlighting key metrics such as recovery rates and average days outstanding.

Collection Supervisor at Consumer Recovery Associates, LLC

January 1, 2016 - October 18, 2025

Negotiated and collected outstanding debts from delinquent customers; Utilized effective communication skills to establish rapport with debtors, facilitating successful payment arrangements; Managed collectors to recover a high volume of accounts, prioritizing collection efforts based on account aging and potential for recovery and consistently meeting or exceeding monthly goals; Maintained accurate records of all collector collection activities, ensuring compliance with regulatory requirements; Provided regular updates on collectors’ progress to management.

Sales and Collections Representative at International Marketing Associates

January 1, 2011 - October 18, 2025

Generated leads and secured sales through outbound/ inbound telemarketing calls; Utilized effective communication skills to establish rapport with customers, facilitating the sale; Negotiated and collected outstanding debts from delinquent customers using effective communication skills, consistently meeting or exceeding monthly collection targets; Provided regular updates on collection progress to management, and maintained accurate records of all collection activities, ensuring compliance with regulatory requirements.