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I'm an administrative professional transitioning into marketing, with a track record of supporting cross-functional teams, coordinating projects, and turning data into actionable insights. I thrive in fast-paced environments and enjoy creating clear communications and stakeholder-ready materials. I'm actively pursuing Coursera’s Program Management Certification and expanding my skills in project management, digital communications, and vendor coordination to drive organizational success.…I'm an administrative professional transitioning into marketing, with a track record of supporting cross-functional teams, coordinating projects, and turning data into actionable insights. I thrive in fast-paced environments and enjoy creating clear communications and stakeholder-ready materials. I'm actively pursuing Coursera’s Program Management Certification and expanding my skills in project management, digital communications, and vendor coordination to drive organizational success.

Candace Mcosker

Marketer, Content Creator, Graphic Designer, +2

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I'm an administrative professional transitioning into marketing, with a track record of supporting cross-functional teams, coordinating projects, and turning data into actionable insights. I thrive in fast-paced environments and enjoy creating clear communications and stakeholder-ready materials. I'm actively pursuing Coursera’s Program Management Certification and expanding my skills in project management, digital communications, and vendor coordination to drive organizational success.…I'm an administrative professional transitioning into marketing, with a track record of supporting cross-functional teams, coordinating projects, and turning data into actionable insights. I thrive in fast-paced environments and enjoy creating clear communications and stakeholder-ready materials. I'm actively pursuing Coursera’s Program Management Certification and expanding my skills in project management, digital communications, and vendor coordination to drive organizational success.

Available to hire

I’m an administrative professional transitioning into marketing, with a track record of supporting cross-functional teams, coordinating projects, and turning data into actionable insights. I thrive in fast-paced environments and enjoy creating clear communications and stakeholder-ready materials.

I’m actively pursuing Coursera’s Program Management Certification and expanding my skills in project management, digital communications, and vendor coordination to drive organizational success.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Front Desk Assistant at Scientific Systems Co., Inc.

August 1, 2025 - October 19, 2025

Managed a 20k budget for internal wellness initiatives by upgrading the onsite wellness room and coordinating vendors to join onsite for demos; Created the process for internal communications for onsite TV signage; Coordinated with hiring managers, employees, and third-party recruiters to schedule interviews; Maintained an Excel document to serve as a working pipeline presented to the CEO and hiring managers on bi-weekly recruiting calls; Used Canva, Microsoft Office, and Adobe Acrobat to create emails, flyers, forms, and other communications; Purchased and maintained an inventory of general office supplies, snacks, and coffee; Created surveys in Microsoft Forms to gauge employee interest on initiatives and events; Provided general office support by driving organizational success through daily operations; Partnered with HR and IT for on- and offsite event coordination and planning.

Associate Program Manager, VOC at Constant Contact

August 1, 2019 - October 19, 2025

Analyzed and selected optimal calls from representatives to demonstrate customer frustrations for development teams; Utilized Salesforce, Clarabridge, Qualtrics, and JIRA to analyze trends, data points, and highlight actionable insights; Created dashboards and data reports for data optimization and key stakeholders; Led 7 different focus groups bi-weekly to gather feedback from customer facing employees across multiple departments; Managed and engaged with customers in discussion boards on Constant Contact’s community feedback forum; Analyzed month-to-month call volume and investigated potential reasoning behind volume increases and decreases; Managed cross team projects to help enhance overall customer experience and voice of the customer; Partnered with team to create a monthly deck for management to present to the Executive team.

VOC Intern at Constant Contact

November 1, 2018 - October 19, 2025

Extracted insightful support phone calls that highlighted pain points for call listening sessions; Took meeting minutes for the bi-weekly focus groups with customer support; Assisted in Clarabridge and Qualtrics programing.

Customer Engagement Specialist at Constant Contact

November 1, 2018 - October 19, 2025

Created reusable email campaign templates that were designed to reflect the branding of the customer’s business; Provided customers with timely, efficient, and informative customer support via phone and email communications; Troubleshot connectivity issues, display issues, and product defects with customers; Conducted brief trainings for customers on how to use Constant Contact products and resources; Engaged in problem solving to find workarounds to customer issues that could not be directly handled with the product.

Visual Media Intern at Christa McAuliffe Center

May 1, 2016 - October 19, 2025

Revised, revamped, and updated website content for the center using WordPress; Created graphic designs for flyers with Adobe programs such as InDesign; Participated in weekly communications meetings with the center’s staff; Assisted hands on with different programs and events at the center.