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Hi there! I’m Osama Ibrahim, a customer experience and data-minded professional based in Vancouver. I help teams turn feedback and data into practical actions that boost satisfaction, retention, and efficiency. I’m fluent in English and Arabic and comfortable collaborating with diverse stakeholders. With over 3 years in client support, bookkeeping, and data analysis, I excel at turning complex information into clear insights, building strong relationships, and solving escalations gracefully. I enjoy streamlining processes and using tools like Excel, Power BI, Tableau, and Python to drive measurable outcomes.…Hi there! I’m Osama Ibrahim, a customer experience and data-minded professional based in Vancouver. I help teams turn feedback and data into practical actions that boost satisfaction, retention, and efficiency. I’m fluent in English and Arabic and comfortable collaborating with diverse stakeholders. With over 3 years in client support, bookkeeping, and data analysis, I excel at turning complex information into clear insights, building strong relationships, and solving escalations gracefully. I enjoy streamlining processes and using tools like Excel, Power BI, Tableau, and Python to drive measurable outcomes.

Osama Ibrahim

Data Scientist, Data Analyst, Web Developer, +2

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Hi there! I’m Osama Ibrahim, a customer experience and data-minded professional based in Vancouver. I help teams turn feedback and data into practical actions that boost satisfaction, retention, and efficiency. I’m fluent in English and Arabic and comfortable collaborating with diverse stakeholders. With over 3 years in client support, bookkeeping, and data analysis, I excel at turning complex information into clear insights, building strong relationships, and solving escalations gracefully. I enjoy streamlining processes and using tools like Excel, Power BI, Tableau, and Python to drive measurable outcomes.…Hi there! I’m Osama Ibrahim, a customer experience and data-minded professional based in Vancouver. I help teams turn feedback and data into practical actions that boost satisfaction, retention, and efficiency. I’m fluent in English and Arabic and comfortable collaborating with diverse stakeholders. With over 3 years in client support, bookkeeping, and data analysis, I excel at turning complex information into clear insights, building strong relationships, and solving escalations gracefully. I enjoy streamlining processes and using tools like Excel, Power BI, Tableau, and Python to drive measurable outcomes.

Available to hire

Hi there! I’m Osama Ibrahim, a customer experience and data-minded professional based in Vancouver. I help teams turn feedback and data into practical actions that boost satisfaction, retention, and efficiency. I’m fluent in English and Arabic and comfortable collaborating with diverse stakeholders.

With over 3 years in client support, bookkeeping, and data analysis, I excel at turning complex information into clear insights, building strong relationships, and solving escalations gracefully. I enjoy streamlining processes and using tools like Excel, Power BI, Tableau, and Python to drive measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Arabic

Fluent

French

Intermediate

Spanish; Castilian

Intermediate

Work Experience

Customer Service Representative at Fortis BC

February 1, 2025 - Present

Delivered exceptional customer service with a 100% satisfaction rating; managed a high volume of calls and emails daily; coached fellow representatives to improve customer interactions and overall performance; contributed to a positive, collaborative team environment.

Bookkeeping Portfolio Associate at Bench Accounting

December 1, 2024 - October 21, 2025

Provided exceptional customer support for over 200 clients; resolved escalations and financial inquiries; conducted financial data reviews to identify spending patterns and opportunities to optimize outcomes; designed templates to improve cross-department communication and workflows.

Data Analyst at Proteinea

February 1, 2023 - October 21, 2025

Created and maintained data spreadsheets using MS Excel and Python; analyzed data to identify trends and provide actionable insights for leadership and clients; prepared detailed reports and presentations to inform decision-making; collaborated across teams to implement system improvements and streamline data workflows.