I am a results-driven Virtual Assistant and Administrative Support Specialist with over 10 years of experience in remote operations, calendar and email management, CRM systems, and client communication. I excel at streamlining workflows, coordinating virtual meetings, and delivering exceptional customer service. I leverage digital tools to optimize efficiency, maintain accurate data records, and support cross-functional teams. I adapt to fast-paced environments and consistently exceed performance targets.…

NQHOME MAPABALLO

I am a results-driven Virtual Assistant and Administrative Support Specialist with over 10 years of experience in remote operations, calendar and email management, CRM systems, and client communication. I excel at streamlining workflows, coordinating virtual meetings, and delivering exceptional customer service. I leverage digital tools to optimize efficiency, maintain accurate data records, and support cross-functional teams. I adapt to fast-paced environments and consistently exceed performance targets.…

Available to hire

I am a results-driven Virtual Assistant and Administrative Support Specialist with over 10 years of experience in remote operations, calendar and email management, CRM systems, and client communication. I excel at streamlining workflows, coordinating virtual meetings, and delivering exceptional customer service. I leverage digital tools to optimize efficiency, maintain accurate data records, and support cross-functional teams. I adapt to fast-paced environments and consistently exceed performance targets.

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Language

English
Fluent
Afrikaans
Intermediate

Work Experience

Branch Manager at Loan King (Networking Collection)
March 1, 2023 - October 15, 2025
Led a remote and on-site sales team to exceed monthly revenue targets by 20% through strategic coaching, calendar planning, and performance tracking. Implemented digital customer retention campaigns, increasing repeat business by 15%. Introduced CRM-based follow-up systems to improve client engagement and virtual communication.
Acting Manager – Administration & Delivery at Bakers Logistics Pty Ltd
December 31, 2021 - October 21, 2025
Oversaw daily administrative functions and digital record management for remote and office teams. Managed delivery scheduling and tracking to ensure 98% on-time client shipments. Developed Standard Operating Procedures (SOPs) to improve efficiency across departments.
Acting Manager – New Collection Clothing Brands at New Collection Clothing Brands
December 31, 2019 - October 21, 2025
Directed retail operations, sales analysis, and inventory control using spreadsheet and POS systems. Trained staff on upselling, customer service, and digital communication techniques.
Transport Officer at Department of Arts & Culture
June 30, 2017 - October 21, 2025
Coordinated transport logistics for national events, managing vendor contracts and schedules. Maintained detailed transportation records for compliance and reporting.
Admin & HR Assistant at Department of Agricultural & Development Affairs
March 31, 2012 - October 21, 2025
Supported recruitment, onboarding, and personnel record management. Managed official correspondence and administrative documentation.
Senior Secretary at Cutlery Investment Pty Ltd
December 31, 2014 - October 21, 2025
Coordinated meetings, prepared agendas, and managed executive calendars. Handled company correspondence and document control.
Procurement & Supply Chain Officer at Department of Health
June 30, 2013 - October 21, 2025
Managed supplier relationships, negotiated contracts, and implemented cost-saving procurement strategies. Oversaw inventory tracking and order processing systems.

Education

Matric at Mvenyane High School
January 1, 2005 - December 31, 2005
Diploma in Public Management at Durban University of Technology
January 1, 2012 - December 31, 2012
B-Tech in Public Management at Durban University of Technology
January 1, 2014 - December 31, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Retail, Transportation & Logistics, Other, Manufacturing
    uniE621 GRIEF TO GRACE
    From Grief to Grace is a self-published healing eBook designed to provide emotional comfort and spiritual reflection for individuals navigating loss. I managed every stage of the project — from concept development and content writing to layout design and marketing. The eBook features reflective prompts, gentle prayers, and calming visuals to support readers through their personal healing journey. webdesigner designer branding photo logo designer branding photo logo webdesigner…
    uniE621 GRIEF TO GRACE
    From Grief to Grace is a self-published healing eBook designed to provide emotional comfort and spiritual reflection for individuals navigating loss. I managed every stage of the project — from concept development and content writing to layout design and marketing. The eBook features reflective prompts, gentle prayers, and calming visuals to support readers through their personal healing journey.…
    uniE621 GRIEF TO GRACE
    From Grief to Grace is a self-published healing eBook designed to provide emotional comfort and spiritual reflection for individuals navigating loss. I managed every stage of the project — from concept development and content writing to layout design and marketing. The eBook features reflective prompts, gentle prayers, and calming visuals to support readers through their personal healing journey. logo photo branding webdesigner designer…
    uniE621 GRIEF TO GRACE
    From Grief to Grace is a self-published healing eBook designed to provide emotional comfort and spiritual reflection for individuals navigating loss. I managed every stage of the project — from concept development and content writing to layout design and marketing. The eBook features reflective prompts, gentle prayers, and calming visuals to support readers through their personal healing journey. photo logo branding webdesigner designer…
    paper Grief to grace

    Role: Author, Designer, and Digital Marketer
    Platform: Payhip
    Duration: 2024 – Present

    Description:
    From Grief to Grace is a self-published healing eBook designed to provide emotional comfort and spiritual reflection for individuals navigating loss. I managed every stage of the project — from concept development and content writing to layout design and marketing. The eBook features reflective prompts, gentle prayers, and calming visuals to support readers through their personal healing journey.

    Key Responsibilities & Achievements:

    Wrote and edited all book content with a compassionate, reader-centered tone.

    Designed the eBook layout and cover in Canva, ensuring a professional and calming visual style.

    Created and optimized product listings for Payhip, including SEO-friendly descriptions and visuals.

    Developed and launched a 5-day email marketing sequence and social media campaign to promote the eBook.

    Designed branded marketing assets (mockups, pins, and WhatsApp promotions) to drive traffic and conversions.