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a detail-oriented professional based in Caloocan, Philippines. I specialize in virtual assistance and administrative support, helping teams stay organized and responsive. I’m known for clear communication, reliable task management, and a customer-centric approach. With hands-on training in Visual Graphic Design (NC II) and experience crafting layouts, logos, photo edits, and digital illustrations, I bring a practical design eye to projects. I’m a quick learner and collaborative teammate who adapts to evolving tools and workflows.…a detail-oriented professional based in Caloocan, Philippines. I specialize in virtual assistance and administrative support, helping teams stay organized and responsive. I’m known for clear communication, reliable task management, and a customer-centric approach. With hands-on training in Visual Graphic Design (NC II) and experience crafting layouts, logos, photo edits, and digital illustrations, I bring a practical design eye to projects. I’m a quick learner and collaborative teammate who adapts to evolving tools and workflows.

Kyann Villasis

Graphic Designer, Logo Designer, Brand Designer, +2

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a detail-oriented professional based in Caloocan, Philippines. I specialize in virtual assistance and administrative support, helping teams stay organized and responsive. I’m known for clear communication, reliable task management, and a customer-centric approach. With hands-on training in Visual Graphic Design (NC II) and experience crafting layouts, logos, photo edits, and digital illustrations, I bring a practical design eye to projects. I’m a quick learner and collaborative teammate who adapts to evolving tools and workflows.…a detail-oriented professional based in Caloocan, Philippines. I specialize in virtual assistance and administrative support, helping teams stay organized and responsive. I’m known for clear communication, reliable task management, and a customer-centric approach. With hands-on training in Visual Graphic Design (NC II) and experience crafting layouts, logos, photo edits, and digital illustrations, I bring a practical design eye to projects. I’m a quick learner and collaborative teammate who adapts to evolving tools and workflows.

Available to hire

a detail-oriented professional based in Caloocan, Philippines. I specialize in virtual assistance and administrative support, helping teams stay organized and responsive. I’m known for clear communication, reliable task management, and a customer-centric approach.

With hands-on training in Visual Graphic Design (NC II) and experience crafting layouts, logos, photo edits, and digital illustrations, I bring a practical design eye to projects. I’m a quick learner and collaborative teammate who adapts to evolving tools and workflows.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Support Representative at Foundever

September 1, 2022 - October 21, 2025

Responded to customer and technician inquiries via Zendesk, ensuring timely and accurate resolution of issues related to products and services. Used Early Connect for real-time communication with technicians, facilitating quick troubleshooting and escalation when necessary. Maintained detailed records and tracked issue trends using Excel for reporting, follow-ups, and continuous process improvement. Delivered high-quality customer support by adhering to SLA timelines, updating tickets with relevant information, and coordinating with internal teams to resolve complex concerns. Ensured consistent communication flow between clients, technical teams, and stakeholders to maintain high customer satisfaction and operational efficiency. Collaborated with cross-functional teams to optimize business processes using data insights. Implemented data-driven approaches to optimize business processes, leading to increased efficiency and effectiveness.

Chat Support Representative at Alorica

April 1, 2024 - October 21, 2025

Responded to 100+ daily customer inquiries via live chat and email, providing expert assistance with billing, data usage, postpaid, and mobile plan adjustments. Consistently met and exceeded SLAs, maintaining a 95%+ QA rating throughout employment. Handled sensitive account tasks including SIM upgrades, plan renewals, and loyalty reward processing with strict adherence to privacy and data security protocols. Partnered with internal departments—technical support, billing, and loyalty teams—to coordinate fast and effective resolution of escalated customer concerns. Recognized as Top QA and SCAT Performer for 6 consecutive months, reflecting a strong track record in delivering customer satisfaction and service excellence.

General Virtual Assistant at N/A

August 1, 2025 - October 21, 2025

Oversee and maintain accurate inventory records on Shopify, ensuring product listings are up to date. Regularly audit and update product details such as images, descriptions, tags, categories, and SEO-related fields. Monitor low-stock and out-of-stock items, coordinating with suppliers or internal teams to restock as needed. Generate and analyze inventory reports to identify trends, slow-moving stock, and potential issues. Coordinate with suppliers, warehouses, or fulfillment centers to streamline inventory flow.