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I am an accomplished Director with a proven track record in project management and servant leadership. I’ve led cross-functional teams across multiple states, delivering projects on time and within budget while driving data-driven decisions that improve client satisfaction and operational efficiency. I excel at building clear communication pathways among teams, clients, and executives, and I thrive on turning complex programs into scalable, repeatable processes. I hold a Bachelor’s degree in Technology Management with a minor in Data Analytics, and I’m passionate about rapid learning and applying analytical methods to reduce waste, cut costs, and elevate performance. I’m committed to continuous improvement, mentoring others, and delivering measurable value for stakeholders.…I am an accomplished Director with a proven track record in project management and servant leadership. I’ve led cross-functional teams across multiple states, delivering projects on time and within budget while driving data-driven decisions that improve client satisfaction and operational efficiency. I excel at building clear communication pathways among teams, clients, and executives, and I thrive on turning complex programs into scalable, repeatable processes. I hold a Bachelor’s degree in Technology Management with a minor in Data Analytics, and I’m passionate about rapid learning and applying analytical methods to reduce waste, cut costs, and elevate performance. I’m committed to continuous improvement, mentoring others, and delivering measurable value for stakeholders.

William Sargent

Project Manager, Production Manager, Film Director, +1

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I am an accomplished Director with a proven track record in project management and servant leadership. I’ve led cross-functional teams across multiple states, delivering projects on time and within budget while driving data-driven decisions that improve client satisfaction and operational efficiency. I excel at building clear communication pathways among teams, clients, and executives, and I thrive on turning complex programs into scalable, repeatable processes. I hold a Bachelor’s degree in Technology Management with a minor in Data Analytics, and I’m passionate about rapid learning and applying analytical methods to reduce waste, cut costs, and elevate performance. I’m committed to continuous improvement, mentoring others, and delivering measurable value for stakeholders.…I am an accomplished Director with a proven track record in project management and servant leadership. I’ve led cross-functional teams across multiple states, delivering projects on time and within budget while driving data-driven decisions that improve client satisfaction and operational efficiency. I excel at building clear communication pathways among teams, clients, and executives, and I thrive on turning complex programs into scalable, repeatable processes. I hold a Bachelor’s degree in Technology Management with a minor in Data Analytics, and I’m passionate about rapid learning and applying analytical methods to reduce waste, cut costs, and elevate performance. I’m committed to continuous improvement, mentoring others, and delivering measurable value for stakeholders.

Available to hire

I am an accomplished Director with a proven track record in project management and servant leadership. I’ve led cross-functional teams across multiple states, delivering projects on time and within budget while driving data-driven decisions that improve client satisfaction and operational efficiency. I excel at building clear communication pathways among teams, clients, and executives, and I thrive on turning complex programs into scalable, repeatable processes.

I hold a Bachelor’s degree in Technology Management with a minor in Data Analytics, and I’m passionate about rapid learning and applying analytical methods to reduce waste, cut costs, and elevate performance. I’m committed to continuous improvement, mentoring others, and delivering measurable value for stakeholders.

Work Experience

Director, Northwest Regional Project Management (Field Service, 11 States) at Charter Communications / Bright House Networks / Time Warner

January 1, 2025 - October 21, 2025

Directed multiple team projects, delivering all within deadlines and budgets. Led the region in government-funded projects (RDOF, BEAD) to provide rural fiber connectivity (> $20M) and collaborated with finance, legal, regulatory, and state authorities. Developed company-wide project management standards, reducing process inefficiencies by 20%. Built clear communication pathways across teams, clients, and executives, cutting response times by 25%.

Manager, Data Analysis & Project Management (OCS) at OCS

January 1, 2022 - October 21, 2025

Designed scorecard system tracking performance metrics for 400+ employees, improving workforce accountability by 35%. Introduced data-driven evaluation tools, increasing accuracy of performance reviews by 40%. Led integration of Smartsheet and Office365, boosting customer operations efficiency by 25%. Streamlined workflows, reducing operational delays by 15%.

Director, Service Delivery & PMO at Genesis Networks (ATS)

January 1, 2021 - October 21, 2025

Standardized Network Operations Center processes, improving network uptime by 25%. Overhauled global managed services, delivering $1M in annual savings. Set a new efficiency benchmark, reducing operational waste by 15%. Optimized a $4M budget, cutting supply chain and contract costs by 20%. Drove global strategies that increased year-over-year revenue growth by 10%.

Director, Field Operations at Pro-Vigil Inc.

January 1, 2018 - October 21, 2025

Turned around a national team, achieving 100% SLA compliance within six months. Launched cost-saving measures in fleet and purchasing, reducing expenses by $750K annually. Shifted to internal hiring, improving service quality and saving $1M yearly in vendor costs. Enhanced financial performance, boosting shareholder value by approximately $1M per year.

Director, Field Operations (Outage Management, Routing and Dispatch Combined)

January 1, 2017 - October 21, 2025

Managed 49 employees across four teams, achieving 98% on-time service delivery. Created network management policies, reducing customer downtime by 50%. Oversaw outage and emergency operations, handling 200+ tickets monthly with 95% resolution accuracy. Centralized 35 field ops reports (from 300), cutting reporting time by 60%. Unified three workforce management systems, saving $500K annually. Reduced dispatch talk time from 18 to 4.5 minutes and built a trending tool that improved customer service response by 30%.