Provided first-level technical support for hardware, software, and access-related issues. Diagnosed and resolved complex incidents involving Microsoft 365 and internal banking tools. Supported Windows migration projects and software installations for enterprise clients. Collaborated with cross-functional teams to improve system performance and service delivery. Developed PowerShell and Python scripts to automate troubleshooting and improve efficiency. Worked with virtualization tools (VMware, Hyper-V) and VPN for remote infrastructure support.

Sales Engineer at SOTI Inc.

September 1, 2022 - October 23, 2025

Conducted product demos and technical proof-of-concepts for enterprise clients. Supported Mobile Device Management (MDM) software deployment on iOS and Android platforms. Collaborated with the product team to resolve customer issues and optimize user experience.

Sales Engineer at SOTI Inc.

April 1, 2021 - October 23, 2025

Technical Representative at Rogers

April 1, 2020 - October 23, 2025

Delivered front-line technical support to 100+ customers weekly, achieving 92% satisfaction. Utilized ServiceNow and JIRA for incident tracking, troubleshooting, and escalation. Authored internal documentation to streamline troubleshooting and improve first-contact resolution.