Available to hire
Hi, I’m Phoebe Liptrott, a 21-year-old professional currently working as a Customer Experience Advisor with G4S, supporting the DWP through PIP NC. I take pride in handling sensitive enquiries, solving problems, and delivering a professional service in a fast-paced call centre environment. I’m motivated, reliable, and keen to take my next step in my career.
I have experience across healthcare, education, hospitality, and marketing, developing strong communication, administration, and interpersonal skills. I’m seeking the next opportunity to grow professionally and build a long-term career.
Experience Level
Language
English
Fluent
Work Experience
Customer Experience Advisor at G4S (on behalf of DWP)
December 11, 2023 - PresentFirst point of contact for customers, handling PIP NC queries, collecting confidential data, inputting information accurately and timely, and providing information to internal teams and customers. Maintains up-to-date knowledge of briefs and legislative changes, delivering a professional and confidential customer experience while meeting service objectives in a fast-paced environment.
Front of House/Bartender at The Barley Pub
August 1, 2023 - November 1, 2023Food service and bar duties; in quieter periods I top up stock, clean shelves/pumps, and perform general housekeeping.
Foster Carer at Safebase Fostering
July 1, 2019 - July 1, 2024Fostered four sets of siblings for around nine months each, ages 6-13. Responsibilities included caregiving, managing behaviours, entertaining, and serving as a role model; DBS approved from age 18.
Teaching Assistant (Work Experience) at Thorpe Hesley Infants School
February 1, 2023 - April 1, 2023Aided reading and writing exercises, prepared and assisted with creative activities, helped with a school performance, supervised playtimes and lunch, and prepared the classroom for the following day. Positive school reference available.
Marketing Assistant at Abi Grace Interiors
March 1, 2021 - December 1, 2022Produced content for the online giftware site and managed social media posts across platforms, aligning with seasonal events to drive engagement and sales.
Teaching Assistant (Work Experience for College) at Thorpe Hesley Nursery School
June 1, 2022 - July 1, 2022Work placement supporting the lead teacher with creative activities, preparing materials, supervising playground, and assisting with children's daily activities.
Health Care Assistant / Assistant to Nurse / Reception Cover (Work Experience) at Grenoside & Wadsley Bridge Doctors Surgery's
March 1, 2022 - April 1, 2022Shadowed healthcare staff, assisted with reception duties, filed and distributed communications, and observed clinical procedures and injections.
Food Server at Thorpe Hesley Fish Bar
March 1, 2021 - July 1, 2021Temporary server; served customers, prepared orders, and ensured timely service with good customer care.
Education
BTEC Level 3 Triple Grade Distinction, Distinction, Merit - Health & Social Care/Health Studies at Chapeltown Academy – Sheffield
September 1, 2021 - May 1, 2023GCSEs at Winterhill School – Rotherham
September 1, 2016 - May 1, 2021Qualifications
Driving Licence
December 1, 2022 - April 13, 2026Enhanced DBS Certificate with Barring Service
January 1, 2023 - January 1, 2026Cyber Security Certificate for School staff
June 1, 2023 - April 13, 2026Industry Experience
Healthcare, Education, Retail, Government, Non-Profit Organization, Professional Services
Experience Level
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