Available to hire
I have over 2 years of experience as customers service representative handling international client, earn certificate in online paced course as SMM (Social Media Management) socializing Video editing, Copywriting and Graphic design.
Experience Level
Expert
Intermediate
Language
English
Advanced
Work Experience
Customer Service Representative at U.S. Client (Onsite – BPO, Philippines)
December 31, 2020 - October 24, 2025Supported a US-based client on-site, processed orders and returns, answered product and policy questions, and maintained accurate account information to ensure timely resolutions and customer satisfaction.
Customer Service Representative at Foundever E-Commerce (U.S. Client, Onsite – BPO, Philippines)
December 31, 2024 - October 24, 2025Provided exceptional support to international e-commerce clients, handling inquiries, order processing, refunds, and account issues; followed scripts and SOPs to ensure consistency; utilized CRM tools and contributed to team KPIs through effective problem solving and customer care.
Customer Service Representative
January 1, 2023 - October 24, 2025Handled inquiries, resolved issues efficiently, and maintained high customer satisfaction. Delivered accurate information and followed scripts and support protocols to ensure consistency and quality. Documented all customer interactions using internal CRM tools and contributed to team KPIs through consistent top-tier performance.
Customer Service Representative
January 1, 2020 - October 24, 2025Managed online orders, returns, product inquiries, and account issues. Maintained high customer satisfaction through empathetic communication and proactive problem-solving. Followed procedures to resolve concerns and ensure brand tone.
Customer Service Representative at Foundever - Commerce (U.S. Client, Onsite – BPO, Philippines)
January 1, 2024 - October 24, 2025Assisted with order details, refunds and returns; provided accurate information while maintaining brand tone; resolved issues; contributed to KPI targets; managed customer inquiries related to service issues, order information, and delivery.
Customer Service Representative at US Client BPO (Onsite)
December 31, 2024 - October 26, 2025Provided responsive and efficient support to US-based customers via voice and chat. Assisted with online orders, returns, product inquiries, and account issues. Maintained high customer satisfaction ratings through empathy, accuracy, and quick resolution. Collaborated with internal teams to resolve escalated cases and improve service flow.
Product Knowledge Specialist at US Client, Onsite – BPO, Philippines
December 31, 2023 - October 26, 2025Handled customer inquiries related to orders, refunds, and returns. Delivered accurate information while maintaining brand tone. Ensured customer satisfaction by resolving issues. Contributed to team KPIs with consistent top-tier performance using internal CRM tools.
Customer Support Associate at US Client, Onsite – BPO, Philippines
December 31, 2020 - October 26, 2025Managed customer inquiries related to service issues, order information, and delivery. Followed scripts and support protocols to maintain consistency and quality. Documented all customer interactions using internal CRM tools. Strengthened customer trust through proactive problem-solving and clear communication.
Education
High School at National High School Binangonan, Rizal
January 11, 2030 - January 1, 2003High School Diploma at Vicente Madrigal National High School
January 11, 2030 - January 1, 2003Qualifications
Copywriting Specialization Certificate
January 11, 2030 - October 24, 2025Graphic Design Certificate
January 11, 2030 - October 24, 2025Video Editing Certificate
January 11, 2030 - October 24, 2025Social Media Management Certificate
January 11, 2030 - October 24, 2025Product Knowledge & Product-Specific Training (BPO Industry)
January 11, 2030 - October 24, 2025Video Editing Certificate
January 11, 2030 - October 24, 2025Copywriting Specialization Certificate
January 11, 2030 - October 24, 2025Graphic Design Certificate
January 11, 2030 - October 24, 2025Training Certificate
January 11, 2030 - October 24, 2025Social Media Management Certificate
January 11, 2030 - October 24, 2025Industry Experience
Professional Services, Telecommunications, Software & Internet, Media & Entertainment, Retail
Experience Level
Expert
Intermediate
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