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Highly motivated phlebotomist candidate with experience excelling in customer service. Metrics parameter professional with a genuine process to goals success. Ability to overcome obstacles and tragic problems in record time with no loss to other objectives results. Possess an expanded knowledge of processes within operations including Blueprint Genetics Collection, EHS Post Exposure and Chemical Hygiene, ExamOne, Security Awareness, Medicare Beneficiary Identifiers, 4kScore Kit, Pharmacovigilance for Lemtrada, Amgen Cholesterol Check Program, and quality check systems. Capable of imposing new standards for systemic quality while executing expert levels of organization in programs like Quanum while leading entire teams to impressive levels of improvement totaling 10% and more. Foundation in customer service with these core competencies: •Patient Relations Strategies - Revolving Generational Patient Loyalty - Patient Incident Solutions - Technology Problem Solutions - Patient Intake Consistency - Payment Time of Service Accruals - Patient Account Management - Stock Quality Layout - Office Cleanliness and Management - Office Construction to Operation Models - Branding - Specimen Processing Problem Solutions - Communication - Problem Solving - Creativity - Adaptability - Work Ethic - Self Direction - Drive - Flexibility - Teamwork - Leadership - Emotional Intelligence - Perfectionism…Highly motivated phlebotomist candidate with experience excelling in customer service. Metrics parameter professional with a genuine process to goals success. Ability to overcome obstacles and tragic problems in record time with no loss to other objectives results. Possess an expanded knowledge of processes within operations including Blueprint Genetics Collection, EHS Post Exposure and Chemical Hygiene, ExamOne, Security Awareness, Medicare Beneficiary Identifiers, 4kScore Kit, Pharmacovigilance for Lemtrada, Amgen Cholesterol Check Program, and quality check systems. Capable of imposing new standards for systemic quality while executing expert levels of organization in programs like Quanum while leading entire teams to impressive levels of improvement totaling 10% and more. Foundation in customer service with these core competencies: •Patient Relations Strategies - Revolving Generational Patient Loyalty - Patient Incident Solutions - Technology Problem Solutions - Patient Intake Consistency - Payment Time of Service Accruals - Patient Account Management - Stock Quality Layout - Office Cleanliness and Management - Office Construction to Operation Models - Branding - Specimen Processing Problem Solutions - Communication - Problem Solving - Creativity - Adaptability - Work Ethic - Self Direction - Drive - Flexibility - Teamwork - Leadership - Emotional Intelligence - Perfectionism

Austan Nolan Sullivan

Project Manager, Designer, Presenter, +2

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Highly motivated phlebotomist candidate with experience excelling in customer service. Metrics parameter professional with a genuine process to goals success. Ability to overcome obstacles and tragic problems in record time with no loss to other objectives results. Possess an expanded knowledge of processes within operations including Blueprint Genetics Collection, EHS Post Exposure and Chemical Hygiene, ExamOne, Security Awareness, Medicare Beneficiary Identifiers, 4kScore Kit, Pharmacovigilance for Lemtrada, Amgen Cholesterol Check Program, and quality check systems. Capable of imposing new standards for systemic quality while executing expert levels of organization in programs like Quanum while leading entire teams to impressive levels of improvement totaling 10% and more. Foundation in customer service with these core competencies: •Patient Relations Strategies - Revolving Generational Patient Loyalty - Patient Incident Solutions - Technology Problem Solutions - Patient Intake Consistency - Payment Time of Service Accruals - Patient Account Management - Stock Quality Layout - Office Cleanliness and Management - Office Construction to Operation Models - Branding - Specimen Processing Problem Solutions - Communication - Problem Solving - Creativity - Adaptability - Work Ethic - Self Direction - Drive - Flexibility - Teamwork - Leadership - Emotional Intelligence - Perfectionism…Highly motivated phlebotomist candidate with experience excelling in customer service. Metrics parameter professional with a genuine process to goals success. Ability to overcome obstacles and tragic problems in record time with no loss to other objectives results. Possess an expanded knowledge of processes within operations including Blueprint Genetics Collection, EHS Post Exposure and Chemical Hygiene, ExamOne, Security Awareness, Medicare Beneficiary Identifiers, 4kScore Kit, Pharmacovigilance for Lemtrada, Amgen Cholesterol Check Program, and quality check systems. Capable of imposing new standards for systemic quality while executing expert levels of organization in programs like Quanum while leading entire teams to impressive levels of improvement totaling 10% and more. Foundation in customer service with these core competencies: •Patient Relations Strategies - Revolving Generational Patient Loyalty - Patient Incident Solutions - Technology Problem Solutions - Patient Intake Consistency - Payment Time of Service Accruals - Patient Account Management - Stock Quality Layout - Office Cleanliness and Management - Office Construction to Operation Models - Branding - Specimen Processing Problem Solutions - Communication - Problem Solving - Creativity - Adaptability - Work Ethic - Self Direction - Drive - Flexibility - Teamwork - Leadership - Emotional Intelligence - Perfectionism

Available to hire

Highly motivated phlebotomist candidate with experience excelling in customer service. Metrics parameter professional with a genuine process to goals success. Ability to overcome obstacles and tragic problems in record time with no loss to other objectives results. Possess an expanded knowledge of processes within operations including Blueprint Genetics Collection, EHS Post Exposure and Chemical Hygiene, ExamOne, Security Awareness, Medicare Beneficiary Identifiers, 4kScore Kit, Pharmacovigilance for Lemtrada, Amgen Cholesterol Check Program, and quality check systems. Capable of imposing new standards for systemic quality while executing expert levels of organization in programs like Quanum while leading entire teams to impressive levels of improvement totaling 10% and more.

Foundation in customer service with these core competencies: •Patient Relations Strategies - Revolving Generational Patient Loyalty - Patient Incident Solutions - Technology Problem Solutions - Patient Intake Consistency - Payment Time of Service Accruals - Patient Account Management - Stock Quality Layout - Office Cleanliness and Management - Office Construction to Operation Models - Branding - Specimen Processing Problem Solutions - Communication - Problem Solving - Creativity - Adaptability - Work Ethic - Self Direction - Drive - Flexibility - Teamwork - Leadership - Emotional Intelligence - Perfectionism

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Work Experience

Patient Services Representative Site Lead Level 2 at Quest Diagnostics

September 1, 2024 - October 25, 2025

Responsible for inputting patients information and completing perfect specimen collection process while integrating concise account information management programs. Fluent communication techniques incorporated with acute branding consistency creating perfect patient experiences. Succeeded in meeting greater than expected results from 10-20% increases in patient survey results; reducing negative responses in office by 40%. Unofficial acting float reducing negative responses for territory by 10-20%. Initiated multiple post construction openings and management with responsibility for other offices with acute attention to detail for perfect customer experience. Trained multiple coworkers in operational skills and problem solutions with experience and time for the Southwest Florida area at one time while incorporating new business model process requirements.