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Hi, I am Carolina Berrio, an Account Manager II with 10+ years of experience delivering outstanding customer service, managing onboarding and deployment processes, and fostering long-term client relationships. I excel at coordinating cross-functional teams, resolving escalated issues, and ensuring compliance with operational standards, even in fast-paced environments. I am known for my technical aptitude, proactive communication, and commitment to continuous improvement. I enjoy guiding customers through complex deployments, collaborating with vendors and internal teams, and turning challenges into opportunities for service excellence.…Hi, I am Carolina Berrio, an Account Manager II with 10+ years of experience delivering outstanding customer service, managing onboarding and deployment processes, and fostering long-term client relationships. I excel at coordinating cross-functional teams, resolving escalated issues, and ensuring compliance with operational standards, even in fast-paced environments. I am known for my technical aptitude, proactive communication, and commitment to continuous improvement. I enjoy guiding customers through complex deployments, collaborating with vendors and internal teams, and turning challenges into opportunities for service excellence.

Carolina Berrio

Project Manager, Graphic Designer, Web Designer, +2

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Hi, I am Carolina Berrio, an Account Manager II with 10+ years of experience delivering outstanding customer service, managing onboarding and deployment processes, and fostering long-term client relationships. I excel at coordinating cross-functional teams, resolving escalated issues, and ensuring compliance with operational standards, even in fast-paced environments. I am known for my technical aptitude, proactive communication, and commitment to continuous improvement. I enjoy guiding customers through complex deployments, collaborating with vendors and internal teams, and turning challenges into opportunities for service excellence.…Hi, I am Carolina Berrio, an Account Manager II with 10+ years of experience delivering outstanding customer service, managing onboarding and deployment processes, and fostering long-term client relationships. I excel at coordinating cross-functional teams, resolving escalated issues, and ensuring compliance with operational standards, even in fast-paced environments. I am known for my technical aptitude, proactive communication, and commitment to continuous improvement. I enjoy guiding customers through complex deployments, collaborating with vendors and internal teams, and turning challenges into opportunities for service excellence.

Available to hire

Hi, I am Carolina Berrio, an Account Manager II with 10+ years of experience delivering outstanding customer service, managing onboarding and deployment processes, and fostering long-term client relationships. I excel at coordinating cross-functional teams, resolving escalated issues, and ensuring compliance with operational standards, even in fast-paced environments.

I am known for my technical aptitude, proactive communication, and commitment to continuous improvement. I enjoy guiding customers through complex deployments, collaborating with vendors and internal teams, and turning challenges into opportunities for service excellence.

Skills

CRM

Experience Level

CRM

Expert

Work Experience

Account Manager II at ADT Security Services

March 1, 2019 - Present

Lead end-to-end onboarding for new customers, providing guidance and consistent communication throughout the process; manage full deployment cycles including scheduling and overseeing both self and professional installations; coordinate with third-party vendors to ensure timely setup and successful implementation; identify and escalate complex technical or service issues to Advanced Deployment Services (ADS); maintain clear communication with customers, vendors, and internal departments; record all interactions in the CSP system; support customers during self-installation with detailed instructions and training materials; create and manage service tickets for orders, installations, and escalations; conduct proactive follow-ups post-installation to ensure satisfaction and address outstanding concerns; collaborate with Accounts Receivable, Executive Escalations, and Customer Service teams to resolve billing or service inquiries.

Customer Service Representative at GAD Inc.

February 1, 2018 - Present

Conduct outbound calls to renew and retain customer accounts, manage customer data in a high-volume, remote environment, adapt quickly to evolving sales processes and tools, and consistently meet sales and performance metrics while maintaining professionalism.

Customer Service Representative at Wholesale Payments Inc.

February 1, 2018 - October 25, 2025

Handled inbound customer calls, scheduled appointments, and generated new business leads; maintained comprehensive knowledge of payment solutions and services; resolved customer concerns promptly to ensure satisfaction and retention; contributed to revenue growth through effective upselling strategies.

Customer Service Manager at AT&T

October 1, 2016 - October 25, 2025

Supervised a team of 25 representatives, providing mentorship, coaching, and performance evaluations; delivered high-quality service across multiple channels including phone, chat, and email; created and analyzed detailed performance reports to improve efficiency and drive results; upsold additional services and products to increase overall customer satisfaction.