Available to hire
I am a dynamic professional with a background in graphic design and a proven record in customer service and team leadership. My experience ranges from managing retail operations to running my own business, which has honed my skills in creative problem-solving and teamwork. I thrive in fast-paced environments and am passionate about delivering exceptional service and innovative design solutions.
Experience Level
Language
Bulgarian
Fluent
Russian
Intermediate
English
Fluent
Work Experience
Customer Assistant, Advanced Senior Partner at UNIQLO
October 1, 2019 - PresentDelivered customer-focused service, greeted customers, and assisted throughout the shopping experience while promoting current promotions. Built product knowledge to communicate features and benefits, supported transactions, and collaborated with colleagues to maintain an organized sales floor, including inventory management and restocking. Operated the cash register accurately in line with company policies.
Shift Leader at TESCO
September 30, 2019 - October 26, 2025Supervised a diverse team to foster a positive environment and meet performance targets. Ensured exceptional customer service and trained staff on best practices. Managed daily operations, stock levels, and policy adherence. Analyzed data to identify sales trends, supported initiatives, and maintained health and safety compliance. Facilitated communication between management and staff and promptly reported challenges.
Customer Assistant at Hot Delly
December 31, 2017 - October 26, 2025Provided front-line customer service and supported store operations, contributing to a positive shopping experience and adherence to store standards. Assisted with transactions and helped maintain product presentation and inventory.
Owner at KIDSMANIA
December 31, 2015 - October 26, 2025Established and managed a children’s clothing and toy business for 15 years, overseeing all aspects of operations, marketing, inventory, and customer relationships.
Shift Leader at Tesco
January 1, 2018 - January 1, 2019Led a diverse team to achieve goals and deliver excellent customer service while overseeing daily operations and managing stock to support sales.
Customer Assistant, Hot Delly at Tesco
January 1, 2015 - January 1, 2017Prepared and cooked hot food, kept the deli area clean, served customers, restocked and labeled products while following food safety rules.
Owner at KIDSMANIA
January 1, 2000 - January 1, 2015Established and managed a children’s clothing and toy business, overseeing daily operations, ensuring customer satisfaction, and developing marketing strategies.
Education
BA (Hons) Graphic Design at London College of Contemporary Arts (LCCA), University for the Creative Arts
January 1, 2022 - January 1, 2025Level 1 Award in ESOL Skills for Life at City of Oxford College
July 13, 2018 - October 26, 2025Visual Design at Paisiy Khilendarski College, Sofia, Bulgaria
January 1, 1992 - October 26, 2025BA (Hons) Graphic Design at London College of Contemporary Arts
January 1, 2022 - January 1, 2025Qualifications equivalent to A levels at College for Math Paisiy Khilendarski
January 1, 1987 - January 1, 1992Qualifications
Level 1 Award in ESOL Skills for Life
July 13, 2018 - October 26, 2025Industry Experience
Retail, Media & Entertainment, Software & Internet, Education, Professional Services
Experience Level
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