I am a meticulous professional with 5+ years of experience leading general operations and staff management across retail stores and warehouse environments. I excel at maintaining stock accuracy, coordinating cross-functional teams, and delivering smooth, on-time operations from stock to customer service. I thrive in fast-paced settings and am comfortable coordinating between warehouse and retail to ensure product availability and customer satisfaction. In addition to operations, I have hands-on experience with data labeling and customer support. I maintain high accuracy in data annotation, respond promptly to inquiries, and document feedback for process improvements. I enjoy solving problems, handling complaints calmly, and turning challenges into actionable solutions that boost efficiency and satisfaction in remote or in-person work environments.

Jawara D. Malela

I am a meticulous professional with 5+ years of experience leading general operations and staff management across retail stores and warehouse environments. I excel at maintaining stock accuracy, coordinating cross-functional teams, and delivering smooth, on-time operations from stock to customer service. I thrive in fast-paced settings and am comfortable coordinating between warehouse and retail to ensure product availability and customer satisfaction. In addition to operations, I have hands-on experience with data labeling and customer support. I maintain high accuracy in data annotation, respond promptly to inquiries, and document feedback for process improvements. I enjoy solving problems, handling complaints calmly, and turning challenges into actionable solutions that boost efficiency and satisfaction in remote or in-person work environments.

Available to hire

I am a meticulous professional with 5+ years of experience leading general operations and staff management across retail stores and warehouse environments. I excel at maintaining stock accuracy, coordinating cross-functional teams, and delivering smooth, on-time operations from stock to customer service. I thrive in fast-paced settings and am comfortable coordinating between warehouse and retail to ensure product availability and customer satisfaction.

In addition to operations, I have hands-on experience with data labeling and customer support. I maintain high accuracy in data annotation, respond promptly to inquiries, and document feedback for process improvements. I enjoy solving problems, handling complaints calmly, and turning challenges into actionable solutions that boost efficiency and satisfaction in remote or in-person work environments.

See more

Experience Level

Language

Indonesian
Fluent
English
Fluent
Arabic
Intermediate

Work Experience

Warehouse Supervisor at Abbasy Group
June 1, 2021 - July 31, 2022
Monitoring sales productivity, inventory management, and resolved customer concerns on-site. Supervise merchandising strategy and store operational efficiency. Coordinated between warehouse and retail, ensuring product accuracy and timely restock. Maintained detailed records, monitored shipment tracking, and resolved delivery issues efficiently.
Data Annotator at Freelance
June 26, 2024 - Present
Annotated large sets of texts (and sometimes images or search results) for AI training purposes. Followed strict project guidelines (Indonesian-English AI conversational training). Communicated with project admins to clarify guidelines and report inconsistencies. Maintained high accuracy rates through consistent quality checks.
Store Manager at Pustaka Arabic
June 1, 2017 - December 31, 2020
Monitored sales productivity, inventory management, and resolved customer concerns on-site. Supervised merchandising strategy and store operational efficiency. Coordinated between warehouse and retail to ensure product accuracy and timely restock. Maintained detailed records, monitored shipment tracking, and resolved delivery issues efficiently.

Education

Science at SMA Negeri 1 Libureng
July 10, 2007 - May 10, 2010
Bachelor Degree at Sekolah Tinggi Islam Islam dan Bahasa Arab (STIBA) Makassar, Indonesia
September 14, 2010 - July 22, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Wholesale & Distribution, Transportation & Logistics, Professional Services, Manufacturing, Software & Internet, Consumer Goods