Customer Service Agent at Rituals

Provided exceptional customer service by engaging with customers, understanding their needs, and offering tailored product recommendations. Collaborated with team to achieve sales targets. Delivered accurate and timely reporting of sales performance and customer feedback to management.

Analyst at Amazon

Developed and maintained internal and external client relationships to ensure data accuracy and timely delivery of analytics information. Developed and implemented data governance policies to ensure data quality and accuracy. Evaluated and monitored performance metrics to identify areas of improvement. Handled customer inquiries, complaints, and concerns in a timely and professional manner. Built strong relationships with customers by providing personalized service.

Job Coach at En Rival

Successfully coached over 50 job seekers in job search strategies and techniques. Provided comprehensive career counseling services to clients, helped them identify their career goals. Built relationships with employers to promote job placements. Facilitated workshops on topics such as job search strategies, interviewing techniques, and networking. Proactively followed up with employers to ensure successful job placements for clients. Developed and implemented individualized job search plans for clients in a range of industries.

Recommended tourist destinations and attractions based on clients' needs and budget.