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Hi, I’m Michalina Bolek. I bring a customer-centric approach shaped by hospitality, property management, and SaaS support. I excel at onboarding, proactive client care, and cross-functional collaboration to drive adoption and satisfaction across time zones. In my free time I enjoy building strong relationships with clients and teams, turning complex inquiries into practical solutions, and continuously improving self-serve resources and processes.…Hi, I’m Michalina Bolek. I bring a customer-centric approach shaped by hospitality, property management, and SaaS support. I excel at onboarding, proactive client care, and cross-functional collaboration to drive adoption and satisfaction across time zones. In my free time I enjoy building strong relationships with clients and teams, turning complex inquiries into practical solutions, and continuously improving self-serve resources and processes.

Michalina Bolek

Project Manager, Content Producer, Content Creator

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Hi, I’m Michalina Bolek. I bring a customer-centric approach shaped by hospitality, property management, and SaaS support. I excel at onboarding, proactive client care, and cross-functional collaboration to drive adoption and satisfaction across time zones. In my free time I enjoy building strong relationships with clients and teams, turning complex inquiries into practical solutions, and continuously improving self-serve resources and processes.…Hi, I’m Michalina Bolek. I bring a customer-centric approach shaped by hospitality, property management, and SaaS support. I excel at onboarding, proactive client care, and cross-functional collaboration to drive adoption and satisfaction across time zones. In my free time I enjoy building strong relationships with clients and teams, turning complex inquiries into practical solutions, and continuously improving self-serve resources and processes.

Available to hire

Hi, I’m Michalina Bolek. I bring a customer-centric approach shaped by hospitality, property management, and SaaS support. I excel at onboarding, proactive client care, and cross-functional collaboration to drive adoption and satisfaction across time zones.

In my free time I enjoy building strong relationships with clients and teams, turning complex inquiries into practical solutions, and continuously improving self-serve resources and processes.

Skills

CRM

Jira

Experience Level

CRM

Expert

Jira

Expert

Language

Polish

Fluent

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Remote Customer Success Manager at Roosted HR (SaaS/HR Tech)

May 1, 2025 - May 1, 2025

First point of contact for clients, delivering proactive support, onboarding, and platform training. Managed high-touch client relationships to ensure long-term satisfaction and adoption. Flagged UI and process issues, providing actionable feedback to product and content teams.

Remote Customer Service Specialist at Roosted HR (SaaS/HR Tech)

June 30, 2024 - June 30, 2024

Resolved high-volume customer inquiries via chat and email, including account, payments, and compliance issues. Collaborated cross-functionally with compliance, payments, and product teams to ensure smooth resolution of complex cases. Developed and updated help documentation to reduce repeated queries and improve self-service.

Remote Customer Support Manager at Roosted HR (SaaS/HR Tech)

August 31, 2023 - August 31, 2023

Delivered tier 1 and 2 support to international customers via chat, email, and phone. Managed sensitive financial and security inquiries while maintaining compliance with regional regulations. Collaborated with internal teams to optimize processes and improve response quality.

Guest Experience Coordinator at Hospitality Operations

April 30, 2021 - April 30, 2021

Coordinated guest experience, issue resolution, and vendor communications for high-touch hospitality operations. Ensured operational excellence while maintaining attention to detail and timely communication.

Guest Experience Coordinator at Short-let Apartments / Landlords

January 31, 2020 - January 31, 2020

Provided direct customer service for short-let apartments, collaborating with landlords and service providers to enhance property standards and guest satisfaction.