Available to hire
I’m Johannes Botha, a multilingual international business professional with over 30 years of experience across global business development, customer service, export operations, and project management. I excel at leading cross-functional teams, managing end-to-end client relationships, and driving sales in diverse international markets.
I have a strong background in contract negotiation, logistics, and stakeholder engagement, with a sharp focus on efficiency, customer satisfaction, and revenue growth.
Experience Level
Expert
Expert
Language
English
Fluent
Afrikaans
Fluent
Polish
Intermediate
German
Beginner
Dutch
Beginner
Russian
Beginner
Work Experience
Consultant / Trainer / Language Instructor at GlobX
November 1, 2023 - October 27, 2025Delivered comprehensive B2B support solutions to international clients, focusing on customer care excellence and operational efficiency. Consulted on process optimization and service delivery improvements to enhance client satisfaction and retention. Designed and conducted tailored training programs for teams and individual clients across multiple industries. Provided professional language instruction to corporate clients, supporting cross-cultural communication and global business success.
Customer Service Specialist / Processing Coordinator at Henry Meds
September 1, 2025 - September 1, 2025Delivered B2B customer service to a US-based healthcare provider. Managed patient intake and prescription coordination, ensuring HIPAA compliance. Answered patient queries via Email, Live Chat, and phone. Coordinated patient scheduling, billing, and pharmacy support. Managed orders, claims, logistics, documentation. Utilized EHR, ZENDESK, and JIRA to track and resolve customer issues.
Export Specialist - Rehabilitation and Medical Products at Timago
October 1, 2023 - October 1, 2023Oversaw export operations across Africa, United Kingdom, Ireland and 14+ countries. Built distributor relationships, negotiated pricing, and managed full sales cycles. Attended trade fairs and expanded market presence.
Export Specialist – Medical Single Use Products at Zarys International Group
July 1, 2023 - July 1, 2023Developed business in Africa, UK, Australia, Middle East and other regions. Handled contract negotiation, compliance, and customer satisfaction. Identified new markets and executed strategic sales initiatives.
Senior Customer Experience Specialist at Honeywell
November 1, 2022 - November 1, 2022Managed global B2B customer support and order-to-cash processes. Aligned closely with logistics, manufacturing, and finance. Maintained high customer scorecard performance.
Head Specialist - Foreign Business Department at Fundusz Górnośląski S.A.
December 1, 2021 - December 1, 2021Supported Silesian startups with international market entry, especially in Sub-Saharan Africa and the UK. Conducted market research, investment project support, and client training.
International Business Development Manager at E-VOLVE
January 1, 2020 - January 1, 2020Developed business in Africa, UK and Europe. Developed global B2B sales strategies across multiple industries and health services. Translated marketing materials and enhanced brand presence.
Business Manager / English Teacher at Feniks Language School
June 1, 2018 - June 1, 2018Managed business operations and financial planning. Delivered English lessons to individuals and groups. Developed teaching materials.
English Language Teacher at AngloKomp
June 1, 2012 - June 1, 2012Designed and delivered dynamic English lessons to diverse learners.
Project & Operations Manager (Security Systems) at Procam Integrated Systems
January 1, 2010 - January 1, 2010Led project implementation and managed a 25-person team across multiple sites. Developed processes and reporting structures to enhance performance.
Education
National Senior Certificate at Dundee High School & Pretoria Technical College, South Africa
January 11, 2030 - October 27, 2025Qualifications
Lean Six Sigma Overview
January 11, 2030 - October 27, 2025Conflict Management
January 11, 2030 - October 27, 2025Account Management
January 11, 2030 - October 27, 2025Customer Service
January 11, 2030 - October 27, 2025Project Management Fundamentals
January 11, 2030 - October 27, 2025Project Management Foundation – Ethics, Requirements, Schedules, Budget, Risk Management, Teams, Communication, Project Risk
January 11, 2030 - October 27, 2025Hybrid Project Management for Project Managers
January 11, 2030 - October 27, 2025Export Compliance General
January 11, 2030 - October 27, 2025Export Import Logistics with Global Incoterms
January 11, 2030 - October 27, 2025TEFL - Teaching English as Foreign Language
January 11, 2030 - October 27, 2025SIA - Security, CCTV Surveillance
January 11, 2030 - October 27, 2025National Senior Certificate
January 11, 2030 - October 27, 2025Lean Six Sigma Overview
January 11, 2030 - October 27, 2025TEFL (Teaching English as Foreign Language)
January 11, 2030 - October 27, 2025Export Compliance General
January 11, 2030 - October 27, 2025Export Import Logistics with Global Incoterms
January 11, 2030 - October 27, 2025SIA - Security, CCTV Surveillance
January 11, 2030 - October 27, 2025Industry Experience
Professional Services, Healthcare, Education, Manufacturing, Software & Internet
Experience Level
Expert
Expert
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