Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi there, I'm Markenzie A. Johnson. I'm a dedicated customer service professional and teacher assistant with experience in high-volume call centers, remote support, and classroom assistance. I excel at clear communication, problem solving, and maintaining an organized, proactive approach to urgent tasks in fast-paced environments. I'm currently pursuing Medical Administration at Southwest Community College and bring hands-on experience with Windows, MS Office, Salesforce, shipping/tracking, and strong teamwork. I am reliable, motivated, and eager to grow within a forward-thinking company that offers room for advancement.…Hi there, I'm Markenzie A. Johnson. I'm a dedicated customer service professional and teacher assistant with experience in high-volume call centers, remote support, and classroom assistance. I excel at clear communication, problem solving, and maintaining an organized, proactive approach to urgent tasks in fast-paced environments. I'm currently pursuing Medical Administration at Southwest Community College and bring hands-on experience with Windows, MS Office, Salesforce, shipping/tracking, and strong teamwork. I am reliable, motivated, and eager to grow within a forward-thinking company that offers room for advancement.

Markenzie A. Johnson

Writer, Copywriter, Graphic Designer, +1





Hi there, I'm Markenzie A. Johnson. I'm a dedicated customer service professional and teacher assistant with experience in high-volume call centers, remote support, and classroom assistance. I excel at clear communication, problem solving, and maintaining an organized, proactive approach to urgent tasks in fast-paced environments. I'm currently pursuing Medical Administration at Southwest Community College and bring hands-on experience with Windows, MS Office, Salesforce, shipping/tracking, and strong teamwork. I am reliable, motivated, and eager to grow within a forward-thinking company that offers room for advancement.…Hi there, I'm Markenzie A. Johnson. I'm a dedicated customer service professional and teacher assistant with experience in high-volume call centers, remote support, and classroom assistance. I excel at clear communication, problem solving, and maintaining an organized, proactive approach to urgent tasks in fast-paced environments. I'm currently pursuing Medical Administration at Southwest Community College and bring hands-on experience with Windows, MS Office, Salesforce, shipping/tracking, and strong teamwork. I am reliable, motivated, and eager to grow within a forward-thinking company that offers room for advancement.

Available to hire

Hi there, I’m Markenzie A. Johnson. I’m a dedicated customer service professional and teacher assistant with experience in high-volume call centers, remote support, and classroom assistance. I excel at clear communication, problem solving, and maintaining an organized, proactive approach to urgent tasks in fast-paced environments.

I’m currently pursuing Medical Administration at Southwest Community College and bring hands-on experience with Windows, MS Office, Salesforce, shipping/tracking, and strong teamwork. I am reliable, motivated, and eager to grow within a forward-thinking company that offers room for advancement.

Skills

Microsoft Excel

Microsoft Word

Salesforce

Experience Level

Microsoft Excel

Expert

Microsoft Word

Expert

Salesforce

Expert

Language

English

Advanced

Work Experience

Teacher Assistant at Shelby County Schools

March 1, 2022 - October 27, 2025

Creates an educational environment conducive to learning; prepares instructional materials; establishes classroom behavior standards; maintains classroom management; assesses student progress and provides progress reports; administers tests and assessments.

Seasonal Remote Customer Service Rep at Victoria's Secret & Co.

March 1, 2022 - March 1, 2022

Assisted customers with ordering, sizing, checking availability and navigating the website; took incoming calls, emails, or chats regarding lost packages, exchanges/returns, shipping information, and billing.

Remote Call Center Specialist at Walgreens

October 1, 2022 - October 1, 2022

Resolves routine, general questions and problems submitted by customers, physician offices, patients and third-party vendors via various sources following established guidelines and SOPs; logs and tracks inquiries; coordinates with other functional areas; documents interactions; coordinates with other departments for escalation.

Remote Customer Service Rep at Williams – Sonoma

January 1, 2022 - January 1, 2022

Addresses customer questions regarding product and delivery information; provides product information; checks inventory; processes returns and credits; places orders; negotiates solutions within guidelines.

Remote Customer Service Rep at Connection Point

January 1, 2020 - January 1, 2020

Followed Quality Assurance guidelines; used active listening and provided tools to determine the best outcome for the customer; answered inbound calls with speed and accuracy; completed calls to meet required standards; assisted callers with enrollment.