Available to hire
I am a multilingual Digital Marketing and Customer Experience specialist with hands-on experience in SEO, content management, and client engagement.
I am proficient in CRM tools like Salesforce and skilled in cross-functional communication. I am committed to delivering effective solutions in international and fast-paced environments.
Experience Level
Language
Turkish
Fluent
English
Advanced
Spanish; Castilian
Advanced
Work Experience
Digital Marketing Intern at REDI Ingenieros
January 1, 2025 - October 27, 2025Managed and published SEO-optimized engineering course content; performed keyword research to improve course visibility; edited content for international accessibility and engagement.
Customer Care Specialist at TDCX (Volvo Cars)
January 1, 2024 - January 1, 2024Delivered support to Volvo customers via phone, email, and chat. Collaborated with sales, service, and technical teams to resolve issues. Managed customer interactions using Salesforce. Contributed to employee engagement through the Colleague Voice Team. Stayed informed on Volvo’s latest products and services.
Accounting Intern at Centro de Idiomas, Universidad de Alicante
January 1, 2022 - January 1, 2022Handled invoicing and client billing. Supported administrative and customer service tasks in a multilingual setting.
Digital Marketing Intern at REDI Ingenieros
January 1, 2025 - October 30, 2025Managed and published SEO-optimized engineering course content. Performed keyword research and improved course visibility. Edited content for international accessibility and engagement.
Customer Care Specialist at TDCX ( Volvo Cars)
January 1, 2024 - January 1, 2024Delivered support to Volvo customers via phone, email, and chat. Collaborated with sales, service, and technical teams to resolve issues. Managed customer interactions using Salesforce. Contributed to employee engagement through the Colleague Voice Team. Stayed informed on Volvo’s latest products and services.
Education
Master's Degree at Universidad de Almería, Spain
January 1, 2024 - January 1, 2025BA in Translation and Interpretation (English -Turkish) at Trakya University, Turkey
January 1, 2019 - January 1, 2023Erasmus – English Studies at Universidad Autónoma de Madrid, Spain
January 1, 2022 - January 1, 2022Master’s Degree in International Business Administration and Languages at Universidad de Almería, Spain
January 1, 2024 - January 1, 2025BA in Translation and Interpretation (English -Turkish) at Trakya University, Turkey
January 1, 2019 - January 1, 2023Erasmus – English Studies at Universidad Autónoma de Madrid, Spain
January 1, 2022 - January 1, 2022Qualifications
Industry Experience
Education, Professional Services, Software & Internet, Retail, Travel & Hospitality
Experience Level
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