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I am a results-driven operations and commercial support professional with extensive experience coordinating cross-functional teams across sales, production, and logistics. I excel at optimizing processes, driving on-time delivery, and delivering data-driven pricing strategies that support business growth. I thrive in fast-paced international environments, enjoy tackling complex operational challenges, and value clear communication, proactive problem-solving, and strong partnerships with colleagues and clients.…I am a results-driven operations and commercial support professional with extensive experience coordinating cross-functional teams across sales, production, and logistics. I excel at optimizing processes, driving on-time delivery, and delivering data-driven pricing strategies that support business growth. I thrive in fast-paced international environments, enjoy tackling complex operational challenges, and value clear communication, proactive problem-solving, and strong partnerships with colleagues and clients.

Mihai Roșca

Project Manager, Production Manager, Content Producer, +2

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I am a results-driven operations and commercial support professional with extensive experience coordinating cross-functional teams across sales, production, and logistics. I excel at optimizing processes, driving on-time delivery, and delivering data-driven pricing strategies that support business growth. I thrive in fast-paced international environments, enjoy tackling complex operational challenges, and value clear communication, proactive problem-solving, and strong partnerships with colleagues and clients.…I am a results-driven operations and commercial support professional with extensive experience coordinating cross-functional teams across sales, production, and logistics. I excel at optimizing processes, driving on-time delivery, and delivering data-driven pricing strategies that support business growth. I thrive in fast-paced international environments, enjoy tackling complex operational challenges, and value clear communication, proactive problem-solving, and strong partnerships with colleagues and clients.

Available to hire

I am a results-driven operations and commercial support professional with extensive experience coordinating cross-functional teams across sales, production, and logistics. I excel at optimizing processes, driving on-time delivery, and delivering data-driven pricing strategies that support business growth.

I thrive in fast-paced international environments, enjoy tackling complex operational challenges, and value clear communication, proactive problem-solving, and strong partnerships with colleagues and clients.

Skills

Microsoft Office

CRM

Experience Level

Microsoft Office

Expert

CRM

Expert

Language

English

Advanced

Work Experience

Sales Support at SYMMETRICA S.R.L.

October 1, 2025 - October 1, 2025

Coordinated the end-to-end commercial flow from quoting to delivery, ensuring accuracy between sales and operations; directed order planning with production and logistics to ensure on-time delivery; prepared commercial reports to support management decision-making.

Trade & Pricing Analyst at SAMSKIP SERVICES S.R.L.

November 1, 2023 - November 1, 2023

Monitored market trends and competitor pricing to identify commercial opportunities and risks; implemented competitive pricing strategies aligned with market demands and company objectives; identified and recommended process improvements to increase profitability and reduce costs.

Customer Services Coordinator at SAMSKIP SERVICES S.R.L.

September 1, 2022 - September 1, 2022

Steered the complete lifecycle of multimodal transport orders (rail, sea, road) from booking to final delivery; served as the primary client contact, liaising with service providers to guarantee on-time performance and strengthen partnerships; addressed and resolved customer inquiries and escalations promptly, fostering long-term client retention and satisfaction.

Area Sales Manager at ORIENT S.R.L.

April 1, 2021 - April 1, 2021

Conducted market prospecting and business development to secure new clients for international freight services; managed client accounts by synchronizing end-to-end transport operations with stakeholders, ensuring service delivery met commercial agreements and client expectations; strengthened key client relationships through dedicated account management, leading to repeat business and an expanded scope of services.

Operations Team Leader at STA Travel Services S.R.L.

April 1, 2020 - April 1, 2020

Led and allocated daily tasks for a team of 25 across multiple departments, safeguarding business continuity and peak performance; analyzed internal error patterns and implemented procedural solutions that increased operational efficiency and reduced costs; defined, tracked, and reported on team KPIs to management, driving accountability and continuous improvement.

Senior Operations Executive at STA Travel Services S.R.L.

May 1, 2019 - May 1, 2019

Primary escalation point for complex, cross-departmental cases (Refunds, IT, Compliance, Ticketing), securing timely resolutions; trained and coached new team members on procedures and systems, maintaining consistent achievement of daily operational goals; assumed full operational responsibility in the team leader's absence.

Global Operations Executive at STA Travel Services S.R.L.

October 1, 2018 - October 1, 2018

Delivered 24/7 customer support across phone, email, live-chat, and social media for a global client base across EMEA, Americas, and Australia; handled critical and sensitive situations as the designated point of contact for passengers and travel agents, adhering to strict SLAs; collaborated with internal departments and external partners (e.g., airlines, hotels) to resolve cases swiftly and maintain service quality.