I am a passionate Client Success Manager who thrives on onboarding new merchants smoothly and efficiently, delivering results in the shortest possible time. I value clear communication, problem-solving, and teamwork, and enjoy building strong relationships with clients and internal stakeholders. My proudest moments come from onboarding complex deals, contributing to Ingenico ePayments' growth in APAC, and delivering a high-touch experience to clients. I am committed to continuous learning and applying data-driven insights to improve onboarding, adoption, and retention.…

Jessica Tan Swee Ian

I am a passionate Client Success Manager who thrives on onboarding new merchants smoothly and efficiently, delivering results in the shortest possible time. I value clear communication, problem-solving, and teamwork, and enjoy building strong relationships with clients and internal stakeholders. My proudest moments come from onboarding complex deals, contributing to Ingenico ePayments' growth in APAC, and delivering a high-touch experience to clients. I am committed to continuous learning and applying data-driven insights to improve onboarding, adoption, and retention.…

Available to hire

I am a passionate Client Success Manager who thrives on onboarding new merchants smoothly and efficiently, delivering results in the shortest possible time. I value clear communication, problem-solving, and teamwork, and enjoy building strong relationships with clients and internal stakeholders.

My proudest moments come from onboarding complex deals, contributing to Ingenico ePayments’ growth in APAC, and delivering a high-touch experience to clients. I am committed to continuous learning and applying data-driven insights to improve onboarding, adoption, and retention.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Business Manager & Executive Assistant at Kris Capital Pte Ltd
March 1, 2023 - October 27, 2025
Oversee office administration and operations; provide administrative and operational support to the directors; coordinate meetings and travel; manage the directors' calendar; liaise with corporate clients for KYC documentation; handle account opening forms and document filing; maintain confidential information; act as main point of contact for communications; assist with presentations, reports, minutes and expense claims; coordinate document signatures and governance processes; liaise with vendors and government offices; ad-hoc duties as required.
Client Engagement Specialist at Kraken
November 30, 2022 - November 30, 2022
Handled frontline client interactions via phone, email and chat; provided onboarding guidance, KYC support, product information (staking, trading, etc.); focused on delivering a high-quality client experience and continuous improvement of onboarding.
Contract CRM Validation Project Support at Red Hat Asia Pacific Pte Ltd
March 5, 2020 - March 5, 2020
Validated contracts and related documents for policy alignment; reviewed and validated system/business rules and routing; identified red flags and gaps; participated in testing; documented issues and resolutions.
Contract Admin Support Officer at CBA Bank
June 3, 2019 - June 3, 2019
Scanned and imaged Private Banking customer documents into the CommSee system, supporting contract administration.
Client Success Manager for Fintech Company - Payment Service Provider at Ingenico ePayments
March 16, 2018 - March 16, 2018
Provided a link between Sales and Operations to increase market share for the APAC region; delivered pre- and post-sales customer service via face-to-face, web-conference, email, phone and chat; oversaw the entire client onboarding process from deal confirmation to live status; served as the main point of contact with clients and internal stakeholders; liaised with clients to gather and validate KYC documents and performed KYC due diligence checks; prepared legal agreements and provided weekly onboarding status updates; troubleshot and resolved client issues; investigated SLA delays or bottlenecks and recommended improvements; set up new client profiles and accounts; trained clients on platform features; provided proactive support to increase adoption, minimize churn and ensure renewals.
Client Success Manager (Fintech / Payment Service Provider) at Ingenico ePayments
March 16, 2018 - March 16, 2018
Provided pre- and post-sales customer service; served as the main liaison between Sales and Operations; oversaw the end-to-end onboarding process, from deal confirmation to go-live; gathered and validated KYC documents; conducted training; delivered onboarding status updates; resolved issues and improved onboarding SLAs; set up client profiles; drove product adoption and renewal.
Bank Officer at OCBC Bank
January 20, 2014 - January 20, 2014
Handled banking operations with emphasis on process efficiency; contributed to automation initiatives that increased department efficiency by 20%.
Customer Service Officer at DBS Bank
December 31, 2011 - December 31, 2011
Provided customer service within banking operations, supporting customers and resolving inquiries.
Customer Service Officer at DBS Bank
January 1, 2011 - January 1, 2011
Provided customer service support across banking products and services.
Bank Officer at RHB Bank Bhd
December 31, 2001 - December 31, 2001
Handled banking operations and customer service duties as a Banking Officer.
Bank Officer at RHB Bank Bhd
January 1, 2001 - January 1, 2001
Bank officer responsibilities in line with standard banking operations and customer service.

Education

Associate Data Analyst at NTUC Learning Hub
February 1, 2021 - October 1, 2021
Bachelor of Science in Finance at SIM University
January 1, 2010 - January 1, 2014
Diploma in Banking and Finance at The Institute of Banking And Finance
January 1, 1995 - January 1, 1997
Diploma in Business Studies at Ngee Ann Polytechnic
January 1, 1986 - January 1, 1990
Associate Data Analyst at NTUC Learning Hub
February 1, 2021 - October 1, 2021
Bachelor of Science in Finance at SIM University
January 1, 2010 - January 1, 2014
Diploma in Banking and Finance at The Institute of Banking And Finance
January 1, 1995 - January 1, 1997
Diploma in Business Studies at Ngee Ann Polytechnic
January 1, 1986 - January 1, 1990

Qualifications

Endeavour Award
January 11, 2030 - October 27, 2025

Industry Experience

Financial Services, Software & Internet, Professional Services, Media & Entertainment, Other

Skills

Experience Level