I'm a determined and detail-oriented professional with a passion for achieving excellence in every task. I thrive in fast-paced environments and enjoy solving problems, whether that's streamlining operations, supporting customers, or implementing tech tools to boost productivity. Known for fostering collaborative, cross-functional teams and delivering reliable results, I bring hands-on experience with CRM systems, ticketing platforms, and remote access technologies. I continuously learn new tools (like Generative AI and productivity suites) to improve processes and customer experiences.

Waamer Aziz

I'm a determined and detail-oriented professional with a passion for achieving excellence in every task. I thrive in fast-paced environments and enjoy solving problems, whether that's streamlining operations, supporting customers, or implementing tech tools to boost productivity. Known for fostering collaborative, cross-functional teams and delivering reliable results, I bring hands-on experience with CRM systems, ticketing platforms, and remote access technologies. I continuously learn new tools (like Generative AI and productivity suites) to improve processes and customer experiences.

Available to hire

I’m a determined and detail-oriented professional with a passion for achieving excellence in every task. I thrive in fast-paced environments and enjoy solving problems, whether that’s streamlining operations, supporting customers, or implementing tech tools to boost productivity.

Known for fostering collaborative, cross-functional teams and delivering reliable results, I bring hands-on experience with CRM systems, ticketing platforms, and remote access technologies. I continuously learn new tools (like Generative AI and productivity suites) to improve processes and customer experiences.

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Language

Arabic
Fluent
English
Fluent
French
Advanced

Work Experience

Operations Specialist at Mountainside Treatment Center
June 1, 2025 - October 27, 2025
Managed and maintained a time-keeping system by validating and verifying employee time punches in Paylocity to ensure payroll accuracy.
Customer Relations Representative at Majorel Casablanca
January 1, 2025 - January 1, 2025
Supported customers by providing tailored solutions while recognizing opportunities for upselling and cross-selling; strengthened negotiation and persuasion abilities to boost customer satisfaction and loyalty. Adapted to diverse work settings with remote and on-site responsibilities.
Customer Service Representative at Strikingly, Inc
February 1, 2024 - February 1, 2024
Provided immediate support to users via email and chat; identified and reported bugs to developers; translated product information and requirements into French, enhancing accessibility for a wider audience.
Business Development Specialist at Far Stafford
January 1, 2023 - January 1, 2023
Identified US government solicitations for services; drafted proposals from templates; contacted local and international businesses and negotiated agreements.

Education

Bachelor of Business Administration (BBA) in Entrepreneurship and Management at El Jadida University of Law and Economics
January 1, 2017 - July 1, 2020
High School Diploma - Science Track at Label Excellence
January 1, 2011 - August 1, 2016

Qualifications

HubSpot Sales Mastery
January 11, 2030 - October 27, 2025
Meta (Facebook/Instagram) Certification
January 11, 2030 - October 27, 2025
Apollo Academy Sales Mastery
January 11, 2030 - October 27, 2025

Industry Experience

Media & Entertainment, Professional Services, Software & Internet