Available to hire
I am a results-driven administrative and customer service professional with over four years of experience supporting government and corporate teams. I excel at delivering reliable office administration, managing client needs, and fostering positive interactions across diverse teams.
I am fluent in English and French, detail-oriented, and adept at navigating fast-paced environments. I value confidentiality, FOIP standards, and continuous process improvement to support team success.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
French
Fluent
English
Fluent
Work Experience
Administrative Support at Government of Alberta – Ministry of Technology and Innovation, Digitalization Service
August 1, 2025 - October 27, 2025Provide administrative and clerical support to the Digitalization Service team. Prepare, scan, and index records for digital transformation initiatives. Maintain and update electronic filing systems with accuracy and FOIP compliance. Support staff with document retrieval and technical inquiries. Contribute to workflow improvements by streamlining document management processes.
Practicum Student – Talent Acquisition at Government of Alberta, Edmonton, AB
May 1, 2025 - May 1, 2025Verified and updated tracking information using spreadsheets. Managed candidate communications via email and internal systems. Collaborated with team members and maintained organized applicant records. Processed background check data and handled application documentation systems.
Customer Service Representative at TELUS, Edmonton, AB
August 1, 2024 - August 1, 2024Assisted with product inquiries, orders, billing, and service issues. Handled customer complaints and returns professionally. Promoted deals and managed a high volume of incoming calls. Used Word and Excel for reporting and documentation.
Front Receptionist at Nimba Advice, Conakry, Guinea
October 1, 2019 - October 1, 2019Provided reception services and managed daily office operations. Scheduled appointments and handled phone communications. Assisted clients with inquiries and supported the Office Manager. Prepared documents and presentations.
Call-Centre Representative at MTN Guinea, Conakry, Guinea
September 1, 2017 - September 1, 2017Delivered professional telephone customer service. Processed hundreds of calls daily, addressing client needs. Escalated inquiries and monitored customer satisfaction. Maintained confidentiality of client information.
Office Clerk at Orange Guinea, Conakry, Guinea
January 1, 2013 - January 1, 2013Promoted internet and telephone products. Handled sales and inventory tracking.
Data Entry Clerk at Gemalto, Conakry, Guinea
November 1, 2010 - November 1, 2010Entered voter data accurately into federal systems. Processed fingerprint, photo, and receipt documentation.
Education
Administrative Professional Diploma at Campbell College, Edmonton, AB
June 1, 2024 - February 1, 2025Bachelor’s Degree in Geological Engineering at High Institute of Mines & Geology, Boke, Guinea
January 1, 2009 - June 1, 2013High School Diploma at Lycée Kipe, Conakry, Guinea
September 1, 2008 - October 27, 2025FOIP Certificate – Access & Privacy Fundamentals at Government of Alberta – Online
February 1, 2025 - October 27, 2025Certificate in Human Resources Management at Modern Professional Institute (IPM), Conakry, Guinea
September 1, 2013 - December 1, 2013Administrative Professional Diploma at Campbell College, Edmonton, AB
June 1, 2024 - February 1, 2025Bachelor's Degree in Geological Engineering at High Institute of Mines & Geology, Boke, Guinea
January 1, 2009 - June 1, 2013High School Diploma at Lycée Kipe, Conakry, Guinea
September 1, 2008 - October 27, 2025FOIP Certificate – Access & Privacy Fundamentals at Government of Alberta – Online
February 1, 2025 - October 27, 2025Certificate in Human Resources Management at Modern Professional Institute (IPM), Conakry, Guinea
September 1, 2013 - December 1, 2013Qualifications
Administrative Professional Diploma
June 1, 2024 - February 1, 2025FOIP Certificate – Access & Privacy Fundamentals
February 1, 2025 - October 27, 2025Certificate in Human Resources Management
September 1, 2013 - December 1, 2013Fluent in French and English
January 11, 2030 - October 27, 2025Over 4 years of experience in administrative, technical, and client-facing roles
January 11, 2030 - October 27, 2025Proficient in FOIP standards and confidential information handling procedures
January 11, 2030 - October 27, 2025Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
January 11, 2030 - October 27, 2025Experience with Google Workspace (Docs, Sheets, Gmail)
January 11, 2030 - October 27, 2025Ability to multitask and prioritize in dynamic, fast-paced environments
January 11, 2030 - October 27, 2025Skilled in professional email writing, document formatting, and internal communications
January 11, 2030 - October 27, 2025Adaptable team player with a proactive, solution-oriented approach
January 11, 2030 - October 27, 2025Strong data entry accuracy and attention to detail
January 11, 2030 - October 27, 2025Industry Experience
Government, Professional Services, Software & Internet, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Edmonton today.