Hi! I'm Aline, a passionate customer service professional with over three years of experience in various client-facing roles. Throughout my career, I've developed strong problem-solving skills and an ability to communicate effectively with diverse groups. I thrive on ensuring positive customer experiences and building lasting relationships. In my free time, I enjoy exploring the vibrant city of Lisbon and connecting with people from all walks of life. I believe in the power of empathy and organization to enhance client satisfaction. Whether it's managing social media communications or providing administrative support, I always aim to deliver high-quality results. I'm excited to embark on new challenges and continue growing in my professional journey.

Aline Carvalho

Hi! I'm Aline, a passionate customer service professional with over three years of experience in various client-facing roles. Throughout my career, I've developed strong problem-solving skills and an ability to communicate effectively with diverse groups. I thrive on ensuring positive customer experiences and building lasting relationships. In my free time, I enjoy exploring the vibrant city of Lisbon and connecting with people from all walks of life. I believe in the power of empathy and organization to enhance client satisfaction. Whether it's managing social media communications or providing administrative support, I always aim to deliver high-quality results. I'm excited to embark on new challenges and continue growing in my professional journey.

Available to hire

Hi! I’m Aline, a passionate customer service professional with over three years of experience in various client-facing roles. Throughout my career, I’ve developed strong problem-solving skills and an ability to communicate effectively with diverse groups. I thrive on ensuring positive customer experiences and building lasting relationships. In my free time, I enjoy exploring the vibrant city of Lisbon and connecting with people from all walks of life.

I believe in the power of empathy and organization to enhance client satisfaction. Whether it’s managing social media communications or providing administrative support, I always aim to deliver high-quality results. I’m excited to embark on new challenges and continue growing in my professional journey.

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Language

English
Advanced
Portuguese
Fluent
Italian
Beginner

Work Experience

Administrative Support (Receptionist & Client Services) at Harland & Poston Group
November 30, 2023 - November 30, 2023
Managed client interactions in person and via phone/email while ensuring smooth office operations. Assisted with purchases and administrative support related to Real Estate transactions.
Social Media Manager at Harland & Poston Group
March 31, 2025 - March 31, 2025
Promoted to manage client communications via digital platforms. Designed and executed digital strategies for various brands and collaborated with teams to meet client needs.
Customer Sales Specialist at Planet+ | Your Solution
February 28, 2022 - February 28, 2022
Assisted customers with product inquiries and bookings while managing complaints efficiently for client satisfaction.
Customer Service Agent at Booking.com
September 30, 2021 - September 30, 2021
Delivered support to travelers and property owners via phone, email, and chat, maintaining accurate records of customer interactions.
Content Moderator at Accenture
February 29, 2020 - February 29, 2020
Ensured compliance with company standards in user-generated content while communicating guidelines to clients and teams.
Administrative Assistant at Google (AFM Ireland)
January 31, 2019 - January 31, 2019
Provided administrative support, responded to client inquiries, and coordinated schedules for smooth interactions.

Education

Postgraduate Degree in Marketing at Universidade Católica Portuguesa
January 1, 2023 - December 31, 2023
Branding and Marketing at Master D Prep
January 1, 2020 - December 31, 2021
Master’s Degree in Languages, Literatures & Cultures at Universidade Nova de Lisboa
January 1, 2015 - December 31, 2019

Qualifications

Digital Marketing
January 11, 2030 - October 28, 2025
Social Media Management
January 11, 2030 - October 28, 2025
Coaching
January 11, 2030 - October 28, 2025
TEFL
January 11, 2030 - October 28, 2025

Industry Experience

Real Estate & Construction

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