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I'm Ekene Anthony, a customer care and learning development professional with over six years of experience across hospitality, education, and real estate. I specialize in turning data into actionable improvements, optimizing workflows, and delivering exceptional customer experiences that drive satisfaction and loyalty. I’m passionate about building strong relationships, mentoring teams, and helping organizations stay agile through digital transformation. I’m proficient with Microsoft Office, Google Workspace, Canva, Slack, and CRM platforms, and I enjoy collaborating across departments to solve complex problems and support business growth.…I'm Ekene Anthony, a customer care and learning development professional with over six years of experience across hospitality, education, and real estate. I specialize in turning data into actionable improvements, optimizing workflows, and delivering exceptional customer experiences that drive satisfaction and loyalty. I’m passionate about building strong relationships, mentoring teams, and helping organizations stay agile through digital transformation. I’m proficient with Microsoft Office, Google Workspace, Canva, Slack, and CRM platforms, and I enjoy collaborating across departments to solve complex problems and support business growth.

Ekene Anthony

Project Manager, Instructional Designer, Data Analyst, +2

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I'm Ekene Anthony, a customer care and learning development professional with over six years of experience across hospitality, education, and real estate. I specialize in turning data into actionable improvements, optimizing workflows, and delivering exceptional customer experiences that drive satisfaction and loyalty. I’m passionate about building strong relationships, mentoring teams, and helping organizations stay agile through digital transformation. I’m proficient with Microsoft Office, Google Workspace, Canva, Slack, and CRM platforms, and I enjoy collaborating across departments to solve complex problems and support business growth.…I'm Ekene Anthony, a customer care and learning development professional with over six years of experience across hospitality, education, and real estate. I specialize in turning data into actionable improvements, optimizing workflows, and delivering exceptional customer experiences that drive satisfaction and loyalty. I’m passionate about building strong relationships, mentoring teams, and helping organizations stay agile through digital transformation. I’m proficient with Microsoft Office, Google Workspace, Canva, Slack, and CRM platforms, and I enjoy collaborating across departments to solve complex problems and support business growth.

Available to hire

I’m Ekene Anthony, a customer care and learning development professional with over six years of experience across hospitality, education, and real estate. I specialize in turning data into actionable improvements, optimizing workflows, and delivering exceptional customer experiences that drive satisfaction and loyalty.

I’m passionate about building strong relationships, mentoring teams, and helping organizations stay agile through digital transformation. I’m proficient with Microsoft Office, Google Workspace, Canva, Slack, and CRM platforms, and I enjoy collaborating across departments to solve complex problems and support business growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service Representative and Sales Executive at Vivid focus international (Real estate investment)

June 1, 2025 - November 6, 2025

Provide accurate information about the company’s products or services; handle inquiries via email, chat, or in person; resolve product/service issues and escalations; build and maintain strong customer relationships; gather feedback to improve service quality; educate customers on product usage and policies; use CRM to track issues and document recurring problems; encourage customer loyalty and retention; QA score above 90%.

Customer Service Representative and Sales Executive at Vivid Focus International

June 1, 2025 - October 27, 2025

Provided accurate information about the company's products/services, handled inquiries via email, chat, phone, and in-person interactions. Resolved product/service issues and escalations, built and maintained strong customer relationships, and followed up after delivery to ensure satisfaction. Collected feedback to improve service quality and educated customers on product usage and policies. Used CRM systems to track issues and document recurring problems to support product improvements. Encouraged loyalty and retention by creating positive experiences. Achieved a 90% average customer satisfaction score and increased retention by 15%; Maintained a quality assurance score above 90% by adhering to standards.

Customer Support Specialist at Prosp Hotel and Suite

April 30, 2025 - April 30, 2025

Respond to inquiries across digital channels; follow up after complaints to ensure satisfaction; provide solutions or escalate issues; manage online reviews; maintain client profiles and personalize future stays; track feedback and compile reports for management; improve first contact resolutions and decrease response times; increase positive feedback and collaborate with internal teams to streamline workflow.

Customer Support Specialist at Prosp Hotel and Suite

April 1, 2025 - April 1, 2025

Responded to customer inquiries across digital channels, followed up after complaints to ensure satisfaction, and provided solutions or escalated issues to the appropriate department. Managed online reviews and gathered feedback on platforms such as Google. Maintained client profiles to personalize future stays and tracked feedback for management reports to improve service quality. Improved first contact resolutions and reduced average response time through efficient handling of emails, live chat, and calls. Enhanced online ratings through personalized engagement and follow-up care. Collaborated with internal teams to streamline workflow and boost team efficiency by 10%.

Learning Development Specialist at Globus International

February 1, 2022 - February 1, 2022

Analyzed organizational goals to identify skills gaps and collaborated with managers to align training with business objectives. Conducted surveys, interviews, and performance reviews to determine learning needs. Developed structured training plans and encouraged interactive participation. Implemented and managed Learning Management System (LMS), promoting continuous learning and upskilling. Worked with HR to align training with performance management systems and partnered with department heads to develop specialized training. Ensured regulatory compliance and maintained training records for audits and reporting. Increased employee performance and productivity by 20% and enhanced knowledge retention by 30% through interactive modules and post-training assessments.

Human Resources Personnel at Rich World International Academy

April 1, 2019 - April 1, 2019

Delivered orientation programs on company policies, culture, and expectations; identified skills gaps through performance reviews and effectiveness analyses. Ensured timely salary and benefits disbursement and smooth onboarding. Recommending promotions, transfers, or disciplinary actions based on performance data. Improved new employee onboarding satisfaction and resolved employee relations issues promptly. Streamlined payroll and benefits administration, achieving timely disbursement and improved employee engagement and retention.