Available to hire
I am an Industrial Engineering graduate with experience in the tourism and hospitality sector, specializing in customer service, quality management, and commercial direction.
I am skilled in customer service, teamwork, problem-solving, and adaptability to different work environments. I am seeking opportunities in administrative, commercial, or human resources areas where I can contribute commitment, analytical thinking, and a customer-oriented mindset.
Language
Spanish; Castilian
Fluent
English
Advanced
French
Beginner
Work Experience
Quality Specialist at Hotel Meliá Costa Rey
August 1, 2025 - August 1, 2025Managed and resolved customer complaints, ensuring satisfaction. Supervised compliance with quality standards across areas and services. Coordinated services for clients and special groups.
Commercial Specialist at Hotel Sol Cayo Coco
May 1, 2025 - May 1, 2025Product and brand knowledge. Marketing plan development. Booking forecasting and analysis. Online business, customer loyalty, and direct sales. Product communication and promotion. Group and incentive handling ensuring memorable experiences.
Quality Specialist at Hotel Sol Cayo Coco
December 1, 2023 - December 1, 2023Managed and resolved customer complaints, ensuring satisfaction. Supervised compliance with quality standards across areas and services. Coordinated services for clients and special groups.
Education
BSc in Industrial Engineering at University of Camagüey
September 1, 2017 - January 1, 2023Fundamentals of Project Planning and Management at Coursera (University of Virginia)
February 1, 2024 - March 1, 2024Qualifications
Fundamentals of Project Planning and Management
February 1, 2024 - March 1, 2024Industry Experience
Travel & Hospitality, Professional Services
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