Available to hire
Hi, I’m Sharen Malini—a results-driven Sales Operations and Customer Service professional with over 7 years of experience across FMCG, cosmetics, and luxury goods in Singapore. I excel at executing orders with regulatory compliance, resolving delivery blocks, maintaining data accuracy, and collaborating with logistics, finance, and planning teams to optimize forecasts and inventory. I am a quick learner who thrives under pressure and enjoys building strong cross-functional relationships.
I am adaptable, detail-oriented, and committed to delivering high-quality outcomes. I continually seek opportunities to improve processes, reduce delays, and ensure timely deliveries while providing excellent service to customers and internal stakeholders.
Experience Level
Work Experience
Sales Operations Executive at Fonterra (SEA) Pte Ltd
September 30, 2025 - September 30, 2025Execute sales orders in compliance with country-specific and regulatory requirements, monitor and resolve delivery blocks and market risk flags to prevent order delays, including proactive communication with logistics and finance teams. Handle operational queries from customers, including product changes and shipping delays. Process customer complaints and validate resolution reports, providing feedback to Account Manager. Perform as Sample Champion for the SEA office, manage sample requests and inventory. Maintain and manage customer master data. Support sales planning and inventory optimization, improving forecast accuracy.
Sales Operations Executive at Fonterra (SEA) Pte Ltd
September 1, 2025 - September 1, 2025Execute sales orders in compliance with country-specific and regulatory requirements, such as labels, health certificates, and import permits. Monitor & resolve delivery blocks & market risk flags, preventing order delays, including proactive communication with logistics & finance teams. Handle operational queries and requests from customers, including product changes and shipping delays. Process customers' complaints and validate complaint resolution report & provide feedback to Account Manager for rational outcome for customer. Perform as Sample Champion for the SEA office, managing sample requests and inventory. Maintain & manage customer master data information. Support sales planning & inventory optimization, improving forecast accuracy.
Customer Care Specialist at Givaudan Singapore Pte Ltd
October 3, 2023 - October 3, 2023Support customers and affiliates in meeting order requirements and escalate issues when necessary. Communicate and collaborate with customers, operations and sales. Coordinate with departments to ensure timely order dispatch and delivery. Verify LC validity and ensure information complies with shipping documents. Collect customer forecasts, input data into tools, and collaborate with planning teams. Participate actively in demand planning meetings. Maintain accurate and updated customer records. Follow onboarding procedures for new customers/products. Prepare debit and credit notes, handle customer returns and review quality reports.
Customer Care Specialist at Givaudan Singapore Pte Ltd
October 1, 2023 - October 1, 2023Support customers and affiliates in meeting order requirements and escalate issues when necessary. Communicate & collaborate with customers, operations and sales. Coordinate with departments ensuring, timely order dispatch & delivery. Verify L/C validity & ensure information complies with shipping docs. Collect customer forecasts, input data into tools, and collaborate with planning teams. Participate actively in demand planning meetings. Maintain accurate and updated customer records. Follow procedures for onboarding new customers/products. Prepare debit & credit notes, customer returns & review quality report.
Customer Service Executive at Motul Asia Pacific Pte Ltd
September 30, 2022 - September 30, 2022Manage order-to-cash process for customer accounts including purchasing and logistics functions and handling of shipments. Work closely with Sales & Marketing. Send RFQ to forwarders and negotiate for better freight charges. Arrange container bookings with forwarders, prepare Shipping Instructions and draft BL. Support Finance team on sales verification and reconciliation. Assist Manager in month-end closing.
Customer Service Executive at Motul Asia Pacific Pte Ltd
September 1, 2022 - September 1, 2022Manage order to cash process for customer accounts including purchasing and logistics functions & handling of shipments. Work closely with Sales & Marketing team. Sending RFQ to forwarders and negotiate for better freight charges. Arrange container bookings with forwarder, prepare and submit Shipping Instruction and draft BL. Support to Finance team on sales verification & reconciliation activities. Assist Manager in month-end closing.
Customer Relations Coordinator at William Grant & Sons Singapore Pte Ltd
December 31, 2021 - December 31, 2021Execute sales orders ensuring customer key attributes are met in line with commercially agreed terms of sale. Attend and support monthly Integrated Business Planning processes and meetings with up-to-date market knowledge. Support stock levels (allocated and consignment) and minimise excess/slow-moving inventory. Manage shipments and costs from document preparation to booking with freight forwarder, ensuring on-time delivery. Manage daily service reports to support service improvement initiatives. Support new product launches and distributor changes, adhering to SKU creation rules and minimizing excess and obsolete inventory.
Customer Relations Coordinator at William Grant & Sons Singapore Pte Ltd
December 1, 2021 - December 1, 2021Execute sales orders ensuring customer key attributes are met in line with commercially agreed terms of sale. Attend & support monthly Integrated Business Planning process and meetings providing up-to-date market knowledge. Support strategic, allocated and consignment stock levels as per market requirements whilst minimising excess and slow-moving stock in line with agreed target and turns. Manage all shipments and cost as per case to market from preparation of documents to booking with freight forwarder and ensuring delivery to customer on time is in line with company targets. Manage daily service reports to support service improvement initiatives. Support new product launches aligned with Commercial & Marketing, following SKU creation rules while minimizing excess and obsolete inventory. Support commercial in any distributor changes, adhering to business.
Customer Support Specialist at Crestron Singapore Pte Ltd
August 31, 2019 - August 31, 2019Process customer and internal orders (for demo/office use), with correct discounts, rebates, payment terms, and shipping details. Support and aid the sales team. Coordinate with inventory planner to ensure stock availability. Check product warranty and extend warranty date if required. Handle customer order enquiries, payment issues and complaints. Provide optimised solutions to customers over the phone/email. Provide COO/COC/Test Report and MSDS. Run open order status and outbound reports. Liaise with 3PL warehouse pertaining to orders and shipments. Replace defective units and issue credit notes for faulty items.
Customer Support Specialist at Crestron Singapore Pte Ltd
August 1, 2019 - August 1, 2019Process customer & internal orders (for DEMO/ office use), with correct discounts, rebates, payment terms, and shipping details. Supporting and aiding the sales team. Coordinate with inventory planner to ensure stock availability. Check product warranty and extend warranty date if required. Handle customers order enquiries, payment issues and complaints. Provide optimised solutions to customers over the phone/email. Provide COO/COC/Test Report and MSDS. Run open order status report and outbound report daily. Liaise with 3PL warehouse pertaining to orders and shipments. Replace defective unit and issuing credit note for faulty items.
Education
Advanced Diploma in Logistics and Supply Chain Management and Transformation at Singapore Management University
January 20, 2021 - June 20, 2021Diploma in Physiotherapy at MAHSA University
July 1, 2010 - November 30, 2013Advanced Diploma in Logistics and Supply Chain Management and Transformation at Singapore Management University
January 20, 2021 - June 20, 2021Diploma in Physiotherapy at MAHSA University
July 1, 2010 - November 1, 2013Qualifications
SC101 Customs Procedures
January 11, 2030 - October 27, 2025SC102 Classification and the Harmonised System
January 11, 2030 - October 27, 2025SC103 Rules of Origin / Free Trade Agreements
January 11, 2030 - October 27, 2025SC101 Customs Procedures
May 18, 2021 - May 19, 2021SC102 Classification and the Harmonised System
May 20, 2021 - May 20, 2021SC103 Rules of Origin / Free Trade Agreements
May 20, 2021 - May 20, 2021Industry Experience
Transportation & Logistics, Professional Services, Retail, Wholesale & Distribution, Manufacturing, Consumer Goods
Experience Level
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