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I am a dedicated Human Service professional with over a decade of experience supporting children and elderly individuals with physical or developmental disabilities and serious mental illness. I partner with families and community agencies to help members lead healthier, more independent lives. I bring strong skills in case management, ISP development, HIPAA compliance, needs assessments, crisis intervention, mentoring, and cross-team collaboration. I am comfortable driving to visits, researching resources, and building relationships to ensure timely support.…I am a dedicated Human Service professional with over a decade of experience supporting children and elderly individuals with physical or developmental disabilities and serious mental illness. I partner with families and community agencies to help members lead healthier, more independent lives. I bring strong skills in case management, ISP development, HIPAA compliance, needs assessments, crisis intervention, mentoring, and cross-team collaboration. I am comfortable driving to visits, researching resources, and building relationships to ensure timely support.

Lela Solebo

Project Manager, Production Manager, Online Trainer, +2

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I am a dedicated Human Service professional with over a decade of experience supporting children and elderly individuals with physical or developmental disabilities and serious mental illness. I partner with families and community agencies to help members lead healthier, more independent lives. I bring strong skills in case management, ISP development, HIPAA compliance, needs assessments, crisis intervention, mentoring, and cross-team collaboration. I am comfortable driving to visits, researching resources, and building relationships to ensure timely support.…I am a dedicated Human Service professional with over a decade of experience supporting children and elderly individuals with physical or developmental disabilities and serious mental illness. I partner with families and community agencies to help members lead healthier, more independent lives. I bring strong skills in case management, ISP development, HIPAA compliance, needs assessments, crisis intervention, mentoring, and cross-team collaboration. I am comfortable driving to visits, researching resources, and building relationships to ensure timely support.

Available to hire

I am a dedicated Human Service professional with over a decade of experience supporting children and elderly individuals with physical or developmental disabilities and serious mental illness. I partner with families and community agencies to help members lead healthier, more independent lives.

I bring strong skills in case management, ISP development, HIPAA compliance, needs assessments, crisis intervention, mentoring, and cross-team collaboration. I am comfortable driving to visits, researching resources, and building relationships to ensure timely support.

Language

English

Fluent

Work Experience

Human Service Specialist/Case Manager II at Arizona Department of Economic Security, Division of Developmental Disabilities

September 1, 2014 - October 27, 2025

Provide case management services to children and elderly persons with physical or developmental disabilities or diagnosed with Serious Mental Illness (SMI); support them and their families to lead healthier, self-sufficient, productive lives. Drive to on-site visits to members' homes, schools, and program sites to develop relationships and discuss service needs. Manage a caseload of 70+ members; develop, write, review, monitor, and evaluate Individual Support Plans (ISP) within mandated timelines; document progress and concerns; complete referrals to community agencies; collaborate with community partners to provide crisis support; research resources to meet ISP/PCSP needs; mentor and train new and existing team members. HIPAA knowledge and strong oral/written communication skills.

Substitute Teacher (K-12) at Will County, IL

September 1, 2014 - September 1, 2014

Planned and implemented instruction for K-12 students; maintained and improved professional competence; evaluated students and provided reports; created a classroom environment conducive to learning; assisted administration in enforcing district policies; established reasonable classroom behavior rules and ensured student safety.

Rehabilitation Case Manager/Counselor at Illinois Department of Human Services

May 1, 2011 - May 1, 2011

Performed professional rehabilitation functions to develop and implement remedial services for disadvantaged populations; promoted programs to motivate and assist the socially, educationally, and physically disadvantaged; provided clients with services such as jobs, housing, budgeting, and recreation; conducted home visits, assessments, and care plans; followed up with hospitals and other agencies; documented all communications and determined eligibility for services.

Residential Service Coordinator/Case Manager at Jane Addams Hull-House Association

July 1, 2007 - July 1, 2007

Conducted individual and family assessments for CHA & HUD clients; investigated eligibility for services (food pantry, bus cards, Medicaid, transportation) and assisted clients in obtaining benefits. Managed caseloads, reported progress to supervisor, organized group activities, and provided crisis intervention and counseling. Promoted job readiness and community program involvement.

Customer Service Representative II at Evanston Northwestern Healthcare

October 1, 2002 - October 1, 2002

Provided customer service to patients, insurance providers, and medical staff; identified problems and conducted in-depth analysis of patient accounts; resolved issues promptly; handled multiple phone lines; assisted with special projects and prepared reports for physicians' accounts.