I am a Peru-based professional with over a decade of experience in customer service and marketing, working with local and international clients across telecommunications, retail, and IT. I thrive in remote and multicultural teams, translating customer insights into practical improvements and compelling campaigns. I’m fluent in Spanish and English, adaptable, and eager to contribute to international projects by delivering outstanding service and effective marketing strategies. I’m open to remote opportunities or relocation and enjoy collaborating across departments to drive customer satisfaction, brand growth, and measurable results. I bring a proactive mindset, strong communication skills, and a track record of coordinating with cross-functional teams to meet business goals.

Sandra Milagros Félix Ventocilla

I am a Peru-based professional with over a decade of experience in customer service and marketing, working with local and international clients across telecommunications, retail, and IT. I thrive in remote and multicultural teams, translating customer insights into practical improvements and compelling campaigns. I’m fluent in Spanish and English, adaptable, and eager to contribute to international projects by delivering outstanding service and effective marketing strategies. I’m open to remote opportunities or relocation and enjoy collaborating across departments to drive customer satisfaction, brand growth, and measurable results. I bring a proactive mindset, strong communication skills, and a track record of coordinating with cross-functional teams to meet business goals.

Available to hire

I am a Peru-based professional with over a decade of experience in customer service and marketing, working with local and international clients across telecommunications, retail, and IT. I thrive in remote and multicultural teams, translating customer insights into practical improvements and compelling campaigns. I’m fluent in Spanish and English, adaptable, and eager to contribute to international projects by delivering outstanding service and effective marketing strategies.

I’m open to remote opportunities or relocation and enjoy collaborating across departments to drive customer satisfaction, brand growth, and measurable results. I bring a proactive mindset, strong communication skills, and a track record of coordinating with cross-functional teams to meet business goals.

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Language

Spanish; Castilian
Fluent
English
Fluent
German
Beginner

Work Experience

Customer Support Specialist - Remote at CookUnity
January 1, 2025 - January 1, 2025
Deliver high-quality customer service via email and live chat for a U.S.-based food tech and e-commerce platform; manage subscriptions, deliveries, billing, and account inquiries; escalate technical cases and contribute to service improvements; maintain detailed records and adhere to SLAs; operate in a fully remote, multicultural environment.
Receptionist IT Technician - Remote at Nordstrom / Nordstrom.com
February 1, 2023 - February 1, 2023
Provided technical assistance for devices, registers, card readers, printers, security cameras, and related systems; troubleshoot hardware, software, and networking issues to minimize downtime; handled technical inquiries via phone and remote support; maintained a positive, empathetic attitude to ensure high customer satisfaction.
Virtual Support / Customer Service at StretchMed
September 1, 2022 - September 1, 2022
Provided virtual support for a U.S.-based physical therapy company; managed email marketing campaigns using Mailchimp; lead generation and client engagement follow-ups; created monthly newsletters and targeted email blasts; scheduled online appointments; developed and optimized visual content to improve email performance; improved email automation and personalization strategies.
Customer Support Specialist - Remote / E-commerce Support at Nordstrom.com
October 1, 2021 - October 1, 2021
Delivered high-quality customer service for Nordstrom's e-commerce platform; assisted with product inquiries, orders, returns, exchanges, and refunds; guided customers through site features; collaborated with internal teams to resolve complex issues and ensure timely resolutions; maintained empathy and professionalism to build lasting customer relationships.
Flight Booking & Customer Support Agent - On site at LATAM Airlines
June 1, 2016 - June 1, 2016
Handled flight bookings, changes, and cancellations; provided itineraries, baggage policies, and travel requirements; delivered customer support in a fast-paced call center environment with a focus on accuracy and customer satisfaction.
Visual Merchandising Analyst at Ajinomoto del Perú S.A.
March 1, 2010 - March 1, 2010
Managed planograms, store displays, and visual merchandising strategies; conducted market research and shopper behavior analysis; contributed to corporate image updates during mergers and led in-store display improvements.
Brand Manager Assistant at Ajinomoto del Perú S.A.
December 1, 2007 - December 1, 2007
Supported marketing campaigns, product launches, trade promotions, and budget management; designed promotional materials and coordinated with sales and logistics to ensure timely execution.

Education

Bachelor's Degree in Communication at Universidad de Lima
August 1, 2000 - July 1, 2006
Diploma in Trade Marketing at Universidad Peruana de Ciencias Aplicadas
May 1, 2013 - November 1, 2013

Qualifications

Advanced English Studies
July 1, 2004 - December 1, 2006

Industry Experience

Telecommunications, Retail, Software & Internet, Media & Entertainment, Professional Services