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Communicative and adaptable professional with a degree in International Business and over 2 years of experience in logistics and customer service. I am eager to contribute my skills, strong work ethic, and fast learning ability in a dynamic company that supports my continued growth. Known for high productivity, attention to detail, and a proactive attitude.…

Emily Lara Luna

Assistant Producer, Production Manager, Content Producer, +2

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Communicative and adaptable professional with a degree in International Business and over 2 years of experience in logistics and customer service. I am eager to contribute my skills, strong work ethic, and fast learning ability in a dynamic company that supports my continued growth. Known for high productivity, attention to detail, and a proactive attitude.…

Available to hire

Communicative and adaptable professional with a degree in International Business and over 2 years of experience in logistics and customer service.
I am eager to contribute my skills, strong work ethic, and fast learning ability in a dynamic company that supports my continued growth. Known for high productivity, attention to detail, and a proactive attitude.

Skills

Data Visualization

Logo

Web Design

Experience Level

Data Visualization

Intermediate

Logo

Intermediate

Web Design

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Pricing Analyst at TOCI International

January 1, 2019 - January 1, 2019

Analyze the prices of products or services to maximize profitability. Set prices that are competitive and at the same time generate profits for the company.

Customer Service Representative at Teleperformance

January 1, 2021 - January 1, 2021

Provided phone support for television, internet, and billing services. Delivered fast and effective resolutions, increasing customer satisfaction by 90%. Resolved inquiries to support customer retention goals.

Contract Accounting Intern at Johnson Controls

January 1, 2022 - January 1, 2022

Managed new contracts using Oracle. Created invoices through Oracle ERP. Ensured compliance with relevant policies and standards.

Track and Trace Specialist (Outbound Logistics) at Danfoss

January 1, 2025 - January 1, 2025

Tracked air and sea shipments and containers. Worked with tracking systems (ECU, American Airlines, Marine Traffic, STG, etc.). Verified deliveries, shipment delays, additional charges, and exceptions. Anticipated potential issues to improve efficiency and customer satisfaction. Managed stock and performed system-based inventory controls. Created deliveries using SAP. Sought customer-focused and business-viable logistic solutions.