I am Oladipo Sanusi, a versatile and compassionate Customer Support Specialist with over five years of experience across healthcare, technology, retail, and telecom. I excel at resolving complex issues via phone, chat, and ticket systems, and I am proficient with CRM tools like Zendesk, Salesforce, and Jira. I am committed to empathy, efficiency, and first-contact resolution to deliver outstanding service for every customer. In my IT and healthcare roles, I have delivered remote troubleshooting, escalation handling, HIPAA-compliant support, and accurate information delivery. I thrive in remote, fast-paced environments and enjoy turning challenging customer interactions into positive outcomes through clear communication and collaborative problem-solving.

Oladipo Sanusi

I am Oladipo Sanusi, a versatile and compassionate Customer Support Specialist with over five years of experience across healthcare, technology, retail, and telecom. I excel at resolving complex issues via phone, chat, and ticket systems, and I am proficient with CRM tools like Zendesk, Salesforce, and Jira. I am committed to empathy, efficiency, and first-contact resolution to deliver outstanding service for every customer. In my IT and healthcare roles, I have delivered remote troubleshooting, escalation handling, HIPAA-compliant support, and accurate information delivery. I thrive in remote, fast-paced environments and enjoy turning challenging customer interactions into positive outcomes through clear communication and collaborative problem-solving.

Available to hire

I am Oladipo Sanusi, a versatile and compassionate Customer Support Specialist with over five years of experience across healthcare, technology, retail, and telecom. I excel at resolving complex issues via phone, chat, and ticket systems, and I am proficient with CRM tools like Zendesk, Salesforce, and Jira. I am committed to empathy, efficiency, and first-contact resolution to deliver outstanding service for every customer.

In my IT and healthcare roles, I have delivered remote troubleshooting, escalation handling, HIPAA-compliant support, and accurate information delivery. I thrive in remote, fast-paced environments and enjoy turning challenging customer interactions into positive outcomes through clear communication and collaborative problem-solving.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate

Work Experience

IT Technician – DCRI (Remote) at DCRI
October 1, 2022 - October 27, 2025
Provide Tier 1-2 support for internet, VoIP, and network issues for business clients. Install and configure software, troubleshoot network connectivity, and escalate unresolved issues using JIRA & Kibana. Deliver consistent resolution with an average of 90% FCR and top-tier CSAT ratings.
Customer Service Representative – KPS Global (Remote) at KPS Global
October 1, 2022 - October 1, 2022
Resolved high-volume customer service inquiries regarding healthcare benefits and billing. Handled escalations with professionalism, adhering to HIPAA compliance. Delivered accurate information using internal systems and CRM software.
Call Center Representative
March 1, 2020 - March 1, 2020
Handled technical and billing inquiries with clarity and patience. Managed high call volumes while maintaining professional tone and efficient resolutions. Logged all interactions for data analysis and service improvement using a custom CRM.

Education

Bachelor’s degree in Computer Engineering at University Of Lagos, Nigeria
January 11, 2030 - October 27, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Professional Services, Software & Internet, Telecommunications, Computers & Electronics

Experience Level

Expert
Expert
Expert
Expert
Intermediate

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