Available to hire
I am a dedicated and customer-focused professional with over 5 years of experience in customer service, retail, and live presentation. I am passionate about enhancing customer satisfaction and contributing to company success through reliability and professionalism.
Language
English
Advanced
French
Advanced
Work Experience
TV Presenter at BetGames
March 1, 2022 - October 27, 2025Present live lottery and gaming shows to international audiences with professionalism and energy. Maintain a friendly, customer-oriented attitude to ensure positive viewer engagement. Collaborate with production teams to deliver accurate, smooth, and engaging live sessions.
Service Crew at McDonald's
February 28, 2022 - February 28, 2022Delivered fast and friendly customer service in a high-volume environment. Handled customer inquiries, complaints, and requests with professionalism and care.
Customer Service Representative at ATAL-Line Sarl
September 30, 2018 - September 30, 2018Delivered exceptional support to 100+ clients weekly, resolving shipment and delivery issues and maintaining a 95% customer satisfaction rate. Streamlined communication between warehouse, transport, and clients.
Customer Service Specialist at Camtel
December 31, 2016 - December 31, 2016Assisted customers with billing, technical inquiries, and account management. Recorded and resolved client complaints, improving customer satisfaction levels.
Education
Bachelor's Degree at International School of Law and Business
January 1, 2021 - October 27, 2025Higher National Diploma at Higher Institute of Management and Entrepreneurship
January 1, 2018 - December 31, 2018Qualifications
Industry Experience
Retail, Telecommunications
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