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I am a tech-savvy and customer-focused support professional with over 10 years of experience delivering responsive, high-quality customer service and technical support across voice, chat, and email channels. I’m skilled at troubleshooting software and hardware issues, using ticketing systems such as Zendesk and Freshdesk, and I thrive in fast-paced environments. My background spans IT support, customer service in automotive and financial services sectors, and a MSc in Cyber Security with Project Management along with a BSc in Electrical Electronics Engineering. I pride myself on clear communication, adaptability, and consistently meeting performance metrics while educating customers to resolve their issues.…I am a tech-savvy and customer-focused support professional with over 10 years of experience delivering responsive, high-quality customer service and technical support across voice, chat, and email channels. I’m skilled at troubleshooting software and hardware issues, using ticketing systems such as Zendesk and Freshdesk, and I thrive in fast-paced environments. My background spans IT support, customer service in automotive and financial services sectors, and a MSc in Cyber Security with Project Management along with a BSc in Electrical Electronics Engineering. I pride myself on clear communication, adaptability, and consistently meeting performance metrics while educating customers to resolve their issues.

Chima Godwin Amaefule

Web Developer, Developer, Programmer, +2

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I am a tech-savvy and customer-focused support professional with over 10 years of experience delivering responsive, high-quality customer service and technical support across voice, chat, and email channels. I’m skilled at troubleshooting software and hardware issues, using ticketing systems such as Zendesk and Freshdesk, and I thrive in fast-paced environments. My background spans IT support, customer service in automotive and financial services sectors, and a MSc in Cyber Security with Project Management along with a BSc in Electrical Electronics Engineering. I pride myself on clear communication, adaptability, and consistently meeting performance metrics while educating customers to resolve their issues.…I am a tech-savvy and customer-focused support professional with over 10 years of experience delivering responsive, high-quality customer service and technical support across voice, chat, and email channels. I’m skilled at troubleshooting software and hardware issues, using ticketing systems such as Zendesk and Freshdesk, and I thrive in fast-paced environments. My background spans IT support, customer service in automotive and financial services sectors, and a MSc in Cyber Security with Project Management along with a BSc in Electrical Electronics Engineering. I pride myself on clear communication, adaptability, and consistently meeting performance metrics while educating customers to resolve their issues.

Available to hire

I am a tech-savvy and customer-focused support professional with over 10 years of experience delivering responsive, high-quality customer service and technical support across voice, chat, and email channels. I’m skilled at troubleshooting software and hardware issues, using ticketing systems such as Zendesk and Freshdesk, and I thrive in fast-paced environments.

My background spans IT support, customer service in automotive and financial services sectors, and a MSc in Cyber Security with Project Management along with a BSc in Electrical Electronics Engineering. I pride myself on clear communication, adaptability, and consistently meeting performance metrics while educating customers to resolve their issues.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service Representative / Technical Support at Foundever (Client: TurboTax)

March 1, 2025 - October 27, 2025

Provide front-line support to TurboTax users via phone, chat, and email. Assist with account access, billing inquiries, tax-related issues, and software troubleshooting. Use internal knowledge base tools and escalate unresolved technical issues. Maintain high CSAT and meet KPIs such as First Contact Resolution (FCR) and Average Handle Time (AHT).

Customer Service Representative at Emax Automobile Ltd

August 1, 2024 - August 1, 2024

Handled email inquiries regarding services, availability, pricing, and vehicle inventory. Managed incoming phone calls, provided professional support, routed calls to appropriate departments. Scheduled vehicle service appointments and test drives, coordinated availability between technicians/sales staff and customers. Monitored live chats and website contact forms, ensuring timely responses. Maintained records using in-house CRM or booking tools and followed up for appointment reminders and post-service satisfaction. Provided general administrative support including updating calendars and assisting the sales/service teams as needed.

Customer Support Representative at Facile Solved Limited

September 1, 2022 - September 1, 2022

Handled customer queries across phone, email, and live chat. Resolved billing disputes, technical issues, and service inquiries. Maintained customer satisfaction by resolving 30–50 queries per day and escalated complex issues to appropriate departments with detailed notes.

IT Technician at Mawins Corporate Synergy Ltd

December 1, 2018 - December 1, 2018

Installed and configured GPS, radio, and computer applications. Provided helpdesk support and troubleshooting for desktops and laptops. Performed hardware replacements, OS installations, and basic network diagnostics. Supported staff with desktop application integration and upgrades.

IT Support Intern at Ministry of Pension (NYSC) – Asaba

December 1, 2012 - December 1, 2012

Assisted in system upgrades and software installations for office hardware. Supported users in troubleshooting day-to-day technical issues.