Hi, I'm Raul Safarov, a proactive IT and customer support professional based in Lodz, Poland. I have hands-on experience providing first-line support in call centers and for retail projects, resolving hardware, software, and network issues, and delivering friendly, professional service while following data-protection guidelines and service-level agreements. I enjoy building reliable IT environments—setting up workstations, configuring operating systems, and collaborating with IT teams on system upgrades. I thrive on turning customer inquiries into practical solutions and continuously expanding my technical toolkit through hands-on practice and vendor relationships.

Raul Safarov

Hi, I'm Raul Safarov, a proactive IT and customer support professional based in Lodz, Poland. I have hands-on experience providing first-line support in call centers and for retail projects, resolving hardware, software, and network issues, and delivering friendly, professional service while following data-protection guidelines and service-level agreements. I enjoy building reliable IT environments—setting up workstations, configuring operating systems, and collaborating with IT teams on system upgrades. I thrive on turning customer inquiries into practical solutions and continuously expanding my technical toolkit through hands-on practice and vendor relationships.

Available to hire

Hi, I’m Raul Safarov, a proactive IT and customer support professional based in Lodz, Poland. I have hands-on experience providing first-line support in call centers and for retail projects, resolving hardware, software, and network issues, and delivering friendly, professional service while following data-protection guidelines and service-level agreements.

I enjoy building reliable IT environments—setting up workstations, configuring operating systems, and collaborating with IT teams on system upgrades. I thrive on turning customer inquiries into practical solutions and continuously expanding my technical toolkit through hands-on practice and vendor relationships.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Advanced

Work Experience

Student IT Internship at University of Lodz
September 2, 2024 - September 2, 2024
Provided first-line IT support under supervision, assisted with troubleshooting hardware, software, and network issues, supported end users, and documented processes to facilitate smooth IT operations.
Customer Support at Marks & Spencer Retail Project
October 1, 2024 - October 27, 2025
Provided chat and email support for a Marks & Spencer retail project; addressed customer questions, reported and tracked issues, and ensured a timely and satisfactory resolution.

Education

Master's Degree in Computer Science at University of Lodz
January 1, 2022 - October 27, 2025
Bachelor's Degree in Information Technologies at Azerbaijan State Oil and Industry University
January 1, 2018 - December 31, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Telecommunications, Retail, Professional Services, Media & Entertainment