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Experienced customer service representative with 3+ years of resolving inquiries, managing high-volume calls, and building positive customer relationships, aiming to contribute to a customer-focused organization. Skilled in end-to-end travel support for B2B and B2C clients, including hotel reservations, itinerary changes, cancellations, and loyalty program assistance; proficient with travel systems and partner coordination to ensure seamless reservation experiences while adhering to partner guidelines.…Experienced customer service representative with 3+ years of resolving inquiries, managing high-volume calls, and building positive customer relationships, aiming to contribute to a customer-focused organization. Skilled in end-to-end travel support for B2B and B2C clients, including hotel reservations, itinerary changes, cancellations, and loyalty program assistance; proficient with travel systems and partner coordination to ensure seamless reservation experiences while adhering to partner guidelines.

Rashmi Pandit

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Experienced customer service representative with 3+ years of resolving inquiries, managing high-volume calls, and building positive customer relationships, aiming to contribute to a customer-focused organization. Skilled in end-to-end travel support for B2B and B2C clients, including hotel reservations, itinerary changes, cancellations, and loyalty program assistance; proficient with travel systems and partner coordination to ensure seamless reservation experiences while adhering to partner guidelines.…Experienced customer service representative with 3+ years of resolving inquiries, managing high-volume calls, and building positive customer relationships, aiming to contribute to a customer-focused organization. Skilled in end-to-end travel support for B2B and B2C clients, including hotel reservations, itinerary changes, cancellations, and loyalty program assistance; proficient with travel systems and partner coordination to ensure seamless reservation experiences while adhering to partner guidelines.

Available to hire

Experienced customer service representative with 3+ years of resolving inquiries, managing high-volume calls, and building positive customer relationships, aiming to contribute to a customer-focused organization.

Skilled in end-to-end travel support for B2B and B2C clients, including hotel reservations, itinerary changes, cancellations, and loyalty program assistance; proficient with travel systems and partner coordination to ensure seamless reservation experiences while adhering to partner guidelines.

Skills

Microsoft Word

Copywriting

Microsoft Excel

Experience Level

Microsoft Word

Expert

Copywriting

Expert

Microsoft Excel

Expert

Language

English

Fluent

Hindi

Advanced

Panjabi, Punjabi

Intermediate

Work Experience

Customer Service Agent at AirAsia

January 10, 2023 - January 10, 2023

Greeted passengers, checked tickets and passports; allocated seats and issued boarding passes and luggage labels; attended inbound calls and provided customer solutions; managed conflicts calmly and used knowledge bases to develop solutions; provided accurate information and directed customers to sources (organization website, contact numbers); assisted with inbound/outbound flights and connecting flights; complied with airline operating and safety procedures.