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Hi, I’m Oswald Adakole Idoko. I’m an IT Support professional based in Abuja, Nigeria, with over four years of hands-on experience configuring, installing, maintaining, and troubleshooting computer hardware, software, and printers. I’m passionate about delivering reliable IT support to end users, reducing downtime, and helping teams work more efficiently through practical solutions and clear communication. Currently I support international clients (including DAI Nigeria) as an IT Administrator Consultant, handling ticketed support, AD/Exchange administration, Windows Server management, and network equipment setup. I enjoy collaborating with cross-functional teams, mentoring teammates, and continuously learning to stay ahead in technology.…Hi, I’m Oswald Adakole Idoko. I’m an IT Support professional based in Abuja, Nigeria, with over four years of hands-on experience configuring, installing, maintaining, and troubleshooting computer hardware, software, and printers. I’m passionate about delivering reliable IT support to end users, reducing downtime, and helping teams work more efficiently through practical solutions and clear communication. Currently I support international clients (including DAI Nigeria) as an IT Administrator Consultant, handling ticketed support, AD/Exchange administration, Windows Server management, and network equipment setup. I enjoy collaborating with cross-functional teams, mentoring teammates, and continuously learning to stay ahead in technology.

Oswald Adakole Idoko

Web Developer, Front-End Developer, Back-End Developer, +2

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Hi, I’m Oswald Adakole Idoko. I’m an IT Support professional based in Abuja, Nigeria, with over four years of hands-on experience configuring, installing, maintaining, and troubleshooting computer hardware, software, and printers. I’m passionate about delivering reliable IT support to end users, reducing downtime, and helping teams work more efficiently through practical solutions and clear communication. Currently I support international clients (including DAI Nigeria) as an IT Administrator Consultant, handling ticketed support, AD/Exchange administration, Windows Server management, and network equipment setup. I enjoy collaborating with cross-functional teams, mentoring teammates, and continuously learning to stay ahead in technology.…Hi, I’m Oswald Adakole Idoko. I’m an IT Support professional based in Abuja, Nigeria, with over four years of hands-on experience configuring, installing, maintaining, and troubleshooting computer hardware, software, and printers. I’m passionate about delivering reliable IT support to end users, reducing downtime, and helping teams work more efficiently through practical solutions and clear communication. Currently I support international clients (including DAI Nigeria) as an IT Administrator Consultant, handling ticketed support, AD/Exchange administration, Windows Server management, and network equipment setup. I enjoy collaborating with cross-functional teams, mentoring teammates, and continuously learning to stay ahead in technology.

Available to hire

Hi, I’m Oswald Adakole Idoko. I’m an IT Support professional based in Abuja, Nigeria, with over four years of hands-on experience configuring, installing, maintaining, and troubleshooting computer hardware, software, and printers. I’m passionate about delivering reliable IT support to end users, reducing downtime, and helping teams work more efficiently through practical solutions and clear communication.

Currently I support international clients (including DAI Nigeria) as an IT Administrator Consultant, handling ticketed support, AD/Exchange administration, Windows Server management, and network equipment setup. I enjoy collaborating with cross-functional teams, mentoring teammates, and continuously learning to stay ahead in technology.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

End User Support Specialist (Consultant) at Human Capital Development Plus

February 1, 2024 - October 27, 2025

Provide prompt support to users, troubleshooting hardware, software, and network issues; diagnose and fix system errors to minimize downtime. Advise on software best practices and optimized system use; manage user accounts and policy compliance. Log and track issues using ticketing system; collaborate with IT teams on escalated problems. Perform routine maintenance and updates and assist in software installations and system upgrades.

Support Analyst (Consultant) at Technical Advice Connect

December 31, 2023 - December 31, 2023

Provided frontline technical support for hardware, software, and application issues; monitored system performance and network stability; delivered user training and guidance on IT systems usage. Managed hardware, software, and peripheral installations and configurations; maintained user accounts and security settings; created documentation for common issues.

Desktop Support Specialist (Consultant) at First Multiple Microfinance Bank

July 31, 2023 - July 31, 2023

Resolved desktop hardware and software issues; installed, configured, and maintained desktops and peripherals. Resolved network connectivity issues and applied software updates. Managed user accounts and access controls; documented solutions and provided end-user training.

IT Service Desk Analyst (Consultant) at Koboweb

April 30, 2023 - April 30, 2023

First point of contact for technical support via phone, email, or ticketing system; troubleshoot hardware, software, and network issues; log and track requests; escalate unresolved issues; manage user accounts and access; perform routine system checks; develop troubleshooting docs; contribute to system upgrades and rollouts.

System Analyst at Holy Family Catholic Church

July 31, 2022 - July 31, 2022

Analyzed existing systems; gathered requirements and developed new features; collaborated with developers to implement changes. Validated changes before deployment; trained users on new systems and provided ongoing support. Installed and configured new systems for end-users; managed a 5,000+ member database and supported the admin team.

IT Administrator Consultant at DAI Nigeria (Remote Webnet Dynamics)

June 1, 2022 - October 27, 2025

Handle over 400 help tickets monthly, provide first-line IT support for network access, printers, Microsoft Office, and software services. Manage IT infrastructure including Active Directory, Exchange, and backup systems. Configure Windows Server 2012 & 2016; install and troubleshoot Microsoft Office, Norton Antivirus, Adobe Pro, and Sophos Antivirus. Set up network devices (Cisco, D-Link, TP-Link, MikroTik); coordinate IT equipment relocations for new office locations. Deliver on-site and remote support, improving user satisfaction. Collaborate with procurement for hardware, software, and licenses; supported 300+ clients.

IT Support at Brooks and Blake

May 31, 2022 - May 31, 2022

Responded to daily help tickets; supported software installations and system maintenance; troubleshot hardware and software issues; delivered IT training for new employees; managed user accounts, password resets, and login issues; used ticketing system to track requests.