Customer Service at Web Help

Managed a high volume of customer inquiries via phone, email, and chat support; resolved complaints and issues professionally and efficiently; handled account-related queries and ensured timely resolutions; coordinated with relevant departments for high-priority issues; assisted customers during critical situations (e.g., fraud alerts or outages); identified and flagged inappropriate content for moderation and enforced policies; supported telecommunications product and service sales with a customer-focused approach.

Customer Service at Teleperformance Hellas

Provided customer service support in Athens, Greece; handled inquiries, resolved issues, and maintained customer trust; managed complex or escalated cases and coordinated with teams to ensure timely resolutions.

Content Moderator at Teleperformance Tunisia

Moderated user-generated content to maintain a safe online environment; implemented and enforced content moderation policies; addressed violations promptly and coordinated with senior moderators as needed; supported the handling of content-related issues.

Sales Assistant at Bouygues Télévente

Assisted customers in selecting and purchasing telecommunications products and services, including mobile devices, plans, and accessories; collaborated with team members to achieve sales goals and maintain a positive work environment.

Customer Service Agent at Web Help

Managed a high volume of customer inquiries via phone, email, and chat support. Resolved customer complaints and issues in a professional and efficient manner. Assisted customers with account-related queries, such as transaction details, account setup, and online banking functionalities. Managed escalated cases, coordinated with relevant departments to resolve high-priority issues and maintain customer trust. Assisted customers during critical situations, such as fraud alerts or system outages, ensuring timely resolution and minimizing disruption. Identified and flagged inappropriate or harmful content for further investigation or removal, maintaining a safe and respectful online environment. Implemented and enforced content moderation policies and procedures, addressing violations promptly and consistently. Collaborated with team members to achieve sales goals, share best practices, and support a positive and productive work environment.

Content Moderator at Teleperformance, Tunis

Content moderation with emphasis on safety, rule enforcement, and handling sensitive content; managed policies and cases with senior moderators.