Hi, I’m Edward Blessing Nakula, a Customer Service and Compliance Specialist with over 3 years of experience in account services across fintech and internet service sectors. I specialize in AML/KYC reviews, transaction monitoring, fraud prevention, and credit risk analysis, and I supported Square via a BPO to help merchants stay compliant while delivering excellent service.
I thrive in compliance-driven environments and collaborate cross-functionally with teams like Compliance, Risk, and Operations. I’m proficient in Salesforce, Jira, Slack, and other CRMs, and I have strong knowledge of North American payment systems and data privacy regulations. I pride myself on accuracy, confidentiality, and delivering high-quality support.
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