Hi, I'm Edward Blessing Nakula, a Customer Service and Compliance Specialist with over 3 years of experience in account services across fintech and internet service sectors. I specialize in AML/KYC reviews, transaction monitoring, fraud prevention, and credit risk analysis, and I supported Square via a BPO to help merchants stay compliant while delivering excellent service. I thrive in compliance-driven environments and collaborate cross-functionally with teams like Compliance, Risk, and Operations. I'm proficient in Salesforce, Jira, Slack, and other CRMs, and I have strong knowledge of North American payment systems and data privacy regulations. I pride myself on accuracy, confidentiality, and delivering high-quality support.

Edward Blessing Nakula

Hi, I'm Edward Blessing Nakula, a Customer Service and Compliance Specialist with over 3 years of experience in account services across fintech and internet service sectors. I specialize in AML/KYC reviews, transaction monitoring, fraud prevention, and credit risk analysis, and I supported Square via a BPO to help merchants stay compliant while delivering excellent service. I thrive in compliance-driven environments and collaborate cross-functionally with teams like Compliance, Risk, and Operations. I'm proficient in Salesforce, Jira, Slack, and other CRMs, and I have strong knowledge of North American payment systems and data privacy regulations. I pride myself on accuracy, confidentiality, and delivering high-quality support.

Available to hire

Hi, I’m Edward Blessing Nakula, a Customer Service and Compliance Specialist with over 3 years of experience in account services across fintech and internet service sectors. I specialize in AML/KYC reviews, transaction monitoring, fraud prevention, and credit risk analysis, and I supported Square via a BPO to help merchants stay compliant while delivering excellent service.

I thrive in compliance-driven environments and collaborate cross-functionally with teams like Compliance, Risk, and Operations. I’m proficient in Salesforce, Jira, Slack, and other CRMs, and I have strong knowledge of North American payment systems and data privacy regulations. I pride myself on accuracy, confidentiality, and delivering high-quality support.

See more

Language

Polish
Fluent
English
Advanced

Work Experience

Senior Agent, Compliance and Risk Support at Foundever, Poland
November 1, 2024 - November 1, 2024
Provided AML/KYC reviews, investigated merchant disputes and transactional anomalies, assessed credit risk, and supported compliance operations. Collaborated cross-functionally to resolve cases, prevent fraud, and maintain data confidentiality in a BPO setting for Square.
Senior Agent, Trust and Safety Specialist at Foundever, Poland (Lyft via Foundever, BPO)
September 1, 2021 - September 1, 2021
Handled incident response, policy enforcement, and risk mitigation to protect user safety and platform integrity. Mentored team members and analyzed data to inform decisions and improve processes.
Customer Service Specialist at Lyft via Foundever, BPO
August 1, 2019 - August 1, 2019
Managed driver and rider inquiries via phone, chat, and email; resolved payments, accounts, and app functionality issues; supported onboarding and documented interactions in Salesforce.

Education

BSc in English Philosophy at Vistula University, Poland
January 1, 2019 - January 1, 2022
Polish Language at Uczelnia Lazarskiego w Warszawie, Poland
January 11, 2030 - October 27, 2025
Diploma in Information Technology at NITT Institute, Zimbabwe
January 11, 2030 - October 27, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Software & Internet, Professional Services, Transportation & Logistics, Other