Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a customer service professional with resourceful, proactive, and highly motivated skills; passionate about service delivery and management. I am excited by new challenges and seek responsibility to help businesses grow, to maximize problem-solving skills and gain more work experience with understanding and commitment. I believe my adaptability and eagerness to learn new skills would help me quickly integrate into a variety of working situations, and I am keen to contribute to teams that value customer experience and efficient operations.…I am a customer service professional with resourceful, proactive, and highly motivated skills; passionate about service delivery and management. I am excited by new challenges and seek responsibility to help businesses grow, to maximize problem-solving skills and gain more work experience with understanding and commitment. I believe my adaptability and eagerness to learn new skills would help me quickly integrate into a variety of working situations, and I am keen to contribute to teams that value customer experience and efficient operations.

Eminene Sylvia Ikpesan

Project Manager, Production Manager, Film Producer, +2





I am a customer service professional with resourceful, proactive, and highly motivated skills; passionate about service delivery and management. I am excited by new challenges and seek responsibility to help businesses grow, to maximize problem-solving skills and gain more work experience with understanding and commitment. I believe my adaptability and eagerness to learn new skills would help me quickly integrate into a variety of working situations, and I am keen to contribute to teams that value customer experience and efficient operations.…I am a customer service professional with resourceful, proactive, and highly motivated skills; passionate about service delivery and management. I am excited by new challenges and seek responsibility to help businesses grow, to maximize problem-solving skills and gain more work experience with understanding and commitment. I believe my adaptability and eagerness to learn new skills would help me quickly integrate into a variety of working situations, and I am keen to contribute to teams that value customer experience and efficient operations.

Available to hire

I am a customer service professional with resourceful, proactive, and highly motivated skills; passionate about service delivery and management. I am excited by new challenges and seek responsibility to help businesses grow, to maximize problem-solving skills and gain more work experience with understanding and commitment.

I believe my adaptability and eagerness to learn new skills would help me quickly integrate into a variety of working situations, and I am keen to contribute to teams that value customer experience and efficient operations.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Work Experience

Settlement Support Adviser at Reed in Partnership

November 1, 2024 - October 27, 2025

Assisting asylum seekers with Refugee status to settle in, providing advice, information, guidance and signposting on accommodation, benefits, and public services; managing inbound mailboxes; contacting service users by telephone and via electronic messaging; promptly responding to AIRE programme questions through the settlement support team.

Customer Service Assistant at Primark

April 1, 2023 - October 27, 2025

Providing customers with an amazing experience by assisting with sizes, styles, purchases and returns; delivering excellent customer service daily; maintaining a tidy shop floor, fitting rooms and stockroom; processing till queries and returns; ensuring products are correctly priced and meet high standards.

Hospitality Team Leader at P&J Live Arena, Aberdeen

April 1, 2022 - October 27, 2025

Ensuring high levels of customer service; analysing event success and preparing reports; leading team members; overseeing ticketing and card payments; maintaining organization and cleanliness; ensuring uniformed staff and teamwork; upholding standards for food, drink and waiting service.

Volunteer Coordinator at African Council, Aberdeen

November 1, 2023 - November 1, 2023

Maintaining a database of volunteer information and skills; matching volunteers to opportunities; upholding organizational values and ensuring volunteers' comfort in their positions; coordinating calls and emails and delivering council projects; recruiting new volunteers.

Customer Assistant at Marks & Spencer, Aberdeen

December 1, 2022 - December 1, 2022

Providing friendly customer service, addressing questions and complaints, and resolving issues; processing sales transactions; merchandising; serving and selling across all channels.

Customer Service Representative at LANNE EVENTS

February 1, 2022 - February 1, 2022

Processing customer accounts and documents; handling complaints and providing solutions; building sustainable relationships with customers; managing a high volume of calls and emails; processing orders and requests; maintaining records; supervising junior CSRs.

Administrative Assistant at DENENZYCO LUXURY

March 1, 2019 - March 1, 2019

Managing customer orders and transactions; responding to enquiries about products and services; resolving technical problems; proactive customer outreach; handling complaints and queries; tracking KPIs and collecting feedback.