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I'm Masood Akbar Rua, a highly effective Operations & Leadership professional with 10+ years driving results across Hospitality, IT Services, and Sales. I excel at leading high-volume operations (1,200+ personnel) with budgets over 2M, delivering strong CSAT (98%+) and revenue growth (20%+ through upselling and workflow optimization). I use a data-driven approach to P&L management and team leadership to cut costs, optimize processes, and boost client success. I'm seeking a management role where cross-industry leadership and operational efficiency can create sustainable impact.…I'm Masood Akbar Rua, a highly effective Operations & Leadership professional with 10+ years driving results across Hospitality, IT Services, and Sales. I excel at leading high-volume operations (1,200+ personnel) with budgets over 2M, delivering strong CSAT (98%+) and revenue growth (20%+ through upselling and workflow optimization). I use a data-driven approach to P&L management and team leadership to cut costs, optimize processes, and boost client success. I'm seeking a management role where cross-industry leadership and operational efficiency can create sustainable impact.

Masood Akbar Rua

Project Manager, Copywriter, Web Developer, +7

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I'm Masood Akbar Rua, a highly effective Operations & Leadership professional with 10+ years driving results across Hospitality, IT Services, and Sales. I excel at leading high-volume operations (1,200+ personnel) with budgets over 2M, delivering strong CSAT (98%+) and revenue growth (20%+ through upselling and workflow optimization). I use a data-driven approach to P&L management and team leadership to cut costs, optimize processes, and boost client success. I'm seeking a management role where cross-industry leadership and operational efficiency can create sustainable impact.…I'm Masood Akbar Rua, a highly effective Operations & Leadership professional with 10+ years driving results across Hospitality, IT Services, and Sales. I excel at leading high-volume operations (1,200+ personnel) with budgets over 2M, delivering strong CSAT (98%+) and revenue growth (20%+ through upselling and workflow optimization). I use a data-driven approach to P&L management and team leadership to cut costs, optimize processes, and boost client success. I'm seeking a management role where cross-industry leadership and operational efficiency can create sustainable impact.

Available to hire

I’m Masood Akbar Rua, a highly effective Operations & Leadership professional with 10+ years driving results across Hospitality, IT Services, and Sales. I excel at leading high-volume operations (1,200+ personnel) with budgets over 2M, delivering strong CSAT (98%+) and revenue growth (20%+ through upselling and workflow optimization). I use a data-driven approach to P&L management and team leadership to cut costs, optimize processes, and boost client success.

I’m seeking a management role where cross-industry leadership and operational efficiency can create sustainable impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Urdu

Fluent

Portuguese

Beginner

Work Experience

Operations Manager at Unitech Private Ltd

October 1, 2025 - October 1, 2025

An IT company providing virtual assistance and back-office operational support to UK clients. Led cross-functional teams delivering 8+ UK-based projects (including Project ECHO for the UK Home Office), and managed 600+ quarantine officers nationwide with 100% SLA compliance. Oversaw 1,200+ operational tasks including scheduling and payroll (~£2M annual budget), improving audit readiness and reducing operational errors by 25%. Delivered end-to-end operational and virtual assistant services (HR, background checks, onboarding, back-office management) achieving 95% client satisfaction. Strengthened client relationships through proactive cross-channel communication across multiple time zones, contributing to 15% faster issue resolution. Improved team retention by 20% and efficiency by implementing resource optimization and workflow automation, reducing overtime costs by 40% annually.

Branch Manager at Sicilian's Pizzeria

February 1, 2020 - February 1, 2020

Managed full-scale restaurant operations, leading a 10+ member team to deliver top-tier service quality with 95%+ customer satisfaction. Applied data-driven performance analytics to streamline operations, reducing inventory waste by 40% and increasing profit margins by 25% within one year. Analyzed sales trends and customer data to optimize the menu, boosting repeat business and monthly revenue by 15%. Negotiated with key vendors, oversaw ordering and inventory, and ensured health and safety compliance (93%+ inspections; achieving ~98% pass rate).

Entrepreneur Manager at VIP Deal Sdn Bhd

September 1, 2016 - September 1, 2016

Managed daily operations of De Olive Pizzeria, overseeing multiple outlets as a branch-level manager. Led a 15+ member team, achieving high service quality and customer satisfaction. Trained and scheduled staff, optimized labor efficiency by 20%, and maintained profitability through strong vendor relations. Negotiated with 5+ suppliers, securing favorable pricing and reducing procurement costs by 10–12%. Overseen cash reconciliation, payroll processing, and administrative compliance with 100% audit accuracy.

Branch Manager at Sicilian's Pizzeria

August 1, 2012 - August 1, 2012

Supervised daily restaurant operations at a 40+ seat establishment plus delivery, leading an 8-member team to maintain 95%+ customer satisfaction. Trained staff in food prep, POS, and service standards; improved team efficiency by 25% and order accuracy. Managed scheduling and inventory control, reducing downtime by 15% and preventing stockouts through proactive forecasting. Collaborated with marketing on promotions and events, boosting off-peak traffic by 20%. Maintained health, safety, and maintenance compliance, achieving a 98% success rate in local inspections.

Operations Manager at Communitech Private Ltd

January 1, 2020 - January 1, 2025

Directed operations for UK-based clients; led a cross-functional team of 1,200+ personnel across 8+ large-scale projects. Ensured operational compliance with UK and Canada security sector regulations. Managed Project ECHO (UK Home Office) via Sub-contractor, ensuring 100% SLA compliance and national-level operational readiness. Optimized payroll/scheduling (2M+ budget), increasing workforce productivity by 25% and reducing overtime costs by 40%. Implemented digital transformation/automation, leading to a 20% improvement in client retention.

Restaurant Manager & Pizza Chef at Olivastro Pizzeria

January 1, 2018 - January 1, 2020

Managed full Food & Beverage operations (10+ staff), achieving 95%+ customer satisfaction. Cut inventory waste by 40% and increased profit margins by 25% through data-driven menu and operational optimization. Negotiated supplier contracts, reducing procurement costs by 12% and improving team efficiency by 30%.

Customer Support & Sales Representative at Tribe Consulting Ltd

January 1, 2016 - January 1, 2018

Delivered exceptional service for US clients (100+ calls/day) with a 98% CSAT score. Increased monthly sales revenue by 20% from the target assigned through effective cross-selling and upselling. Recognized among top 5% of agents for quality performance and customer retention.

General Manager & Pizza Chef at VIP Deal Sdn Bhd (De Olive Pizzeria)

January 1, 2012 - January 1, 2016

Led 15-member hospitality team; implemented cost-control systems, increasing profit margins by 18%. Ensured 100% audit accuracy in cash handling, payroll, and Health & Safety compliance.

Branch Manager & Pizza Chef at Sicilian's Pizzeria

January 1, 2007 - January 1, 2012

Supervised daily operations of a 40-seat restaurant and delivery service. Boosted off-peak traffic by 20% through targeted local marketing and promotions.