Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hello, I’m Masood Akbar, an accomplished operations leader with 10+ years of experience coordinating cross-functional teams, IT/virtual assistance, and hospitality operations across multiple regions. I excel at streamlining workflows, implementing AI-driven process optimization, and delivering measurable business outcomes such as revenue growth, cost reduction, and improved client satisfaction. I thrive in multi-time-zone environments and enjoy mentoring teams, driving innovation, and elevating customer experience while maintaining high compliance and quality standards. I am passionate about building high-performing teams, optimizing resources, and fostering strong client relationships. My approach combines strategic thinking with hands-on execution to ensure efficient operations, timely delivery, and sustained success across diverse industries.…Hello, I’m Masood Akbar, an accomplished operations leader with 10+ years of experience coordinating cross-functional teams, IT/virtual assistance, and hospitality operations across multiple regions. I excel at streamlining workflows, implementing AI-driven process optimization, and delivering measurable business outcomes such as revenue growth, cost reduction, and improved client satisfaction. I thrive in multi-time-zone environments and enjoy mentoring teams, driving innovation, and elevating customer experience while maintaining high compliance and quality standards. I am passionate about building high-performing teams, optimizing resources, and fostering strong client relationships. My approach combines strategic thinking with hands-on execution to ensure efficient operations, timely delivery, and sustained success across diverse industries.

Masood Akbar

Project Manager, Copywriter, Web Developer, +4





Hello, I’m Masood Akbar, an accomplished operations leader with 10+ years of experience coordinating cross-functional teams, IT/virtual assistance, and hospitality operations across multiple regions. I excel at streamlining workflows, implementing AI-driven process optimization, and delivering measurable business outcomes such as revenue growth, cost reduction, and improved client satisfaction. I thrive in multi-time-zone environments and enjoy mentoring teams, driving innovation, and elevating customer experience while maintaining high compliance and quality standards. I am passionate about building high-performing teams, optimizing resources, and fostering strong client relationships. My approach combines strategic thinking with hands-on execution to ensure efficient operations, timely delivery, and sustained success across diverse industries.…Hello, I’m Masood Akbar, an accomplished operations leader with 10+ years of experience coordinating cross-functional teams, IT/virtual assistance, and hospitality operations across multiple regions. I excel at streamlining workflows, implementing AI-driven process optimization, and delivering measurable business outcomes such as revenue growth, cost reduction, and improved client satisfaction. I thrive in multi-time-zone environments and enjoy mentoring teams, driving innovation, and elevating customer experience while maintaining high compliance and quality standards. I am passionate about building high-performing teams, optimizing resources, and fostering strong client relationships. My approach combines strategic thinking with hands-on execution to ensure efficient operations, timely delivery, and sustained success across diverse industries.

Available to hire

Hello, I’m Masood Akbar, an accomplished operations leader with 10+ years of experience coordinating cross-functional teams, IT/virtual assistance, and hospitality operations across multiple regions. I excel at streamlining workflows, implementing AI-driven process optimization, and delivering measurable business outcomes such as revenue growth, cost reduction, and improved client satisfaction. I thrive in multi-time-zone environments and enjoy mentoring teams, driving innovation, and elevating customer experience while maintaining high compliance and quality standards.

I am passionate about building high-performing teams, optimizing resources, and fostering strong client relationships. My approach combines strategic thinking with hands-on execution to ensure efficient operations, timely delivery, and sustained success across diverse industries.

Skills

Data Visualization

Experience Level

Data Visualization

Expert

Language

English

Fluent

Urdu

Fluent

Work Experience

Operations Manager at Unitech Private Ltd

October 1, 2025 - October 1, 2025

An IT company providing virtual assistance and back-office operational support to UK clients. Led cross-functional teams delivering 8+ UK-based projects (including Project ECHO for the UK Home Office), and managed 600+ quarantine officers nationwide with 100% SLA compliance. Oversaw 1,200+ operational tasks including scheduling and payroll (~£2M annual budget), improving audit readiness and reducing operational errors by 25%. Delivered end-to-end operational and virtual assistant services (HR, background checks, onboarding, back-office management) achieving 95% client satisfaction. Strengthened client relationships through proactive cross-channel communication across multiple time zones, contributing to 15% faster issue resolution. Improved team retention by 20% and efficiency by implementing resource optimization and workflow automation, reducing overtime costs by 40% annually.

Branch Manager at Sicilian's Pizzeria

February 1, 2020 - February 1, 2020

Managed full-scale restaurant operations, leading a 10+ member team to deliver top-tier service quality with 95%+ customer satisfaction. Applied data-driven performance analytics to streamline operations, reducing inventory waste by 40% and increasing profit margins by 25% within one year. Analyzed sales trends and customer data to optimize the menu, boosting repeat business and monthly revenue by 15%. Negotiated with key vendors, oversaw ordering and inventory, and ensured health and safety compliance (93%+ inspections; achieving ~98% pass rate).

Entrepreneur Manager at VIP Deal Sdn Bhd

September 1, 2016 - September 1, 2016

Managed daily operations of De Olive Pizzeria, overseeing multiple outlets as a branch-level manager. Led a 15+ member team, achieving high service quality and customer satisfaction. Trained and scheduled staff, optimized labor efficiency by 20%, and maintained profitability through strong vendor relations. Negotiated with 5+ suppliers, securing favorable pricing and reducing procurement costs by 10–12%. Overseen cash reconciliation, payroll processing, and administrative compliance with 100% audit accuracy.

Branch Manager at Sicilian's Pizzeria

August 1, 2012 - August 1, 2012

Supervised daily restaurant operations at a 40+ seat establishment plus delivery, leading an 8-member team to maintain 95%+ customer satisfaction. Trained staff in food prep, POS, and service standards; improved team efficiency by 25% and order accuracy. Managed scheduling and inventory control, reducing downtime by 15% and preventing stockouts through proactive forecasting. Collaborated with marketing on promotions and events, boosting off-peak traffic by 20%. Maintained health, safety, and maintenance compliance, achieving a 98% success rate in local inspections.