Masood Akbar Rua

An IT company providing virtual assistance and back-office operational support to UK clients. Led cross-functional teams delivering 8+ UK-based projects (including Project ECHO for the UK Home Office), and managed 600+ quarantine officers nationwide with 100% SLA compliance. Oversaw 1,200+ operational tasks including scheduling and payroll (~£2M annual budget), improving audit readiness and reducing operational errors by 25%. Delivered end-to-end operational and virtual assistant services (HR, background checks, onboarding, back-office management) achieving 95% client satisfaction. Strengthened client relationships through proactive cross-channel communication across multiple time zones, contributing to 15% faster issue resolution. Improved team retention by 20% and efficiency by implementing resource optimization and workflow automation, reducing overtime costs by 40% annually.

Managed full-scale restaurant operations, leading a 10+ member team to deliver top-tier service quality with 95%+ customer satisfaction. Applied data-driven performance analytics to streamline operations, reducing inventory waste by 40% and increasing profit margins by 25% within one year. Analyzed sales trends and customer data to optimize the menu, boosting repeat business and monthly revenue by 15%. Negotiated with key vendors, oversaw ordering and inventory, and ensured health and safety compliance (93%+ inspections; achieving ~98% pass rate).

Directed operations for UK-based clients; led a cross-functional team of 1,200+ personnel across 8+ large-scale projects. Ensured operational compliance with UK and Canada security sector regulations. Managed Project ECHO (UK Home Office) via Sub-contractor, ensuring 100% SLA compliance and national-level operational readiness. Optimized payroll/scheduling (2M+ budget), increasing workforce productivity by 25% and reducing overtime costs by 40%. Implemented digital transformation/automation, leading to a 20% improvement in client retention.