Larasati Varianti Putri

Handled 58-63 inbound calls daily for USA international retail, resolving payment issues, returns, product information, and order placement using the PEGA CRM. Escalated priority problems through proper channels and processed payments and client data securely to protect personal information.

Advised prospective students on academic programs, admission requirements, campus life, and the application process for New York, Pasadena, and Oxford campuses; conducted daily cold calls and responded to inquiries; managed communications and tracked engagement using Salesforce CRM; used JIRA to manage content production workflows; developed and localized Indonesian website content and maintained a social media presence.

Advised prospective students on academic programs, admissions, campus life, and application processes across multiple campuses; conducted cold calls, responded to inquiries, and generated/qualified leads. Managed communications with Salesforce CRM, coordinated content workflows via JIRA, and built a strong local social media presence; localized English website content to Indonesian for target engagement. Organized information sessions, webinars, and campus visits.