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I’m Arjun Prakash, a dedicated Support Specialist with hands-on experience delivering technical assistance and resolving complex issues for clients. I have in-depth exposure to cloud platforms, Microsoft 365 Entra ID, Azure, and security operations, and I thrive on turning challenges into clear, actionable solutions. My approach combines strong problem-solving, ITIL-aligned practices, and proactive communication to ensure smooth operations and high customer satisfaction. Outside of daily ticketing and incident management, I enjoy building robust automation with PowerShell and CLI tools, contributing to knowledge bases, and training users on enterprise platforms to empower teams to work more efficiently in cloud-enabled environments.…I’m Arjun Prakash, a dedicated Support Specialist with hands-on experience delivering technical assistance and resolving complex issues for clients. I have in-depth exposure to cloud platforms, Microsoft 365 Entra ID, Azure, and security operations, and I thrive on turning challenges into clear, actionable solutions. My approach combines strong problem-solving, ITIL-aligned practices, and proactive communication to ensure smooth operations and high customer satisfaction. Outside of daily ticketing and incident management, I enjoy building robust automation with PowerShell and CLI tools, contributing to knowledge bases, and training users on enterprise platforms to empower teams to work more efficiently in cloud-enabled environments.

Arjun Prakash

Full Stack Developer, Cloud Developer, Data Scientist, +2

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I’m Arjun Prakash, a dedicated Support Specialist with hands-on experience delivering technical assistance and resolving complex issues for clients. I have in-depth exposure to cloud platforms, Microsoft 365 Entra ID, Azure, and security operations, and I thrive on turning challenges into clear, actionable solutions. My approach combines strong problem-solving, ITIL-aligned practices, and proactive communication to ensure smooth operations and high customer satisfaction. Outside of daily ticketing and incident management, I enjoy building robust automation with PowerShell and CLI tools, contributing to knowledge bases, and training users on enterprise platforms to empower teams to work more efficiently in cloud-enabled environments.…I’m Arjun Prakash, a dedicated Support Specialist with hands-on experience delivering technical assistance and resolving complex issues for clients. I have in-depth exposure to cloud platforms, Microsoft 365 Entra ID, Azure, and security operations, and I thrive on turning challenges into clear, actionable solutions. My approach combines strong problem-solving, ITIL-aligned practices, and proactive communication to ensure smooth operations and high customer satisfaction. Outside of daily ticketing and incident management, I enjoy building robust automation with PowerShell and CLI tools, contributing to knowledge bases, and training users on enterprise platforms to empower teams to work more efficiently in cloud-enabled environments.

Available to hire

I’m Arjun Prakash, a dedicated Support Specialist with hands-on experience delivering technical assistance and resolving complex issues for clients. I have in-depth exposure to cloud platforms, Microsoft 365 Entra ID, Azure, and security operations, and I thrive on turning challenges into clear, actionable solutions. My approach combines strong problem-solving, ITIL-aligned practices, and proactive communication to ensure smooth operations and high customer satisfaction.

Outside of daily ticketing and incident management, I enjoy building robust automation with PowerShell and CLI tools, contributing to knowledge bases, and training users on enterprise platforms to empower teams to work more efficiently in cloud-enabled environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Customer Service Engineer at Enphase Energy

January 1, 2025 - January 1, 2025

Diagnosed and resolved technical issues for Solar and Energy Storage systems, increasing satisfaction rate while reducing ticket handling time remotely. Optimized the JIRA ticketing system utilization by implementing standardized processes that improved cross-functional communication, created and maintained technical documentation (KB articles) and SOPs. Analyzed system performance trends through detailed reporting in Salesforce, identifying timely incident response during off-peak hours as part of rotational support. Diagnosed and resolved network connectivity issues using CMD and PowerShell tools, leading to a 75% improvement in user satisfaction ratings. Supported application lifecycle activities such as patching, testing, and user training for enterprise platforms.

Senior Technical Support Engineer at InTouch CX

December 1, 2023 - December 1, 2023

Provided support for Android based game from MOONACTIVE. Collaborated with cross-functional teams to identify customer pain points and created customized solutions resulting in a 20% decrease in the number of repeated tickets in Zendesk. Recognizes problems, conducts research, provides resolutions and follow-ups with Agent across all vendors as needed, escalating more complex cases to clients. Applied ITIL-aligned incident and problem management practices, including root cause analysis, SLA adherence, and documentation. Resolved 95% of escalated queries and high-priority issues within a strict deadline, ensuring minimal disruption to business operations.