Available to hire
I am an experienced Order Management and Customer Service leader who thrives on guiding multinational teams across APAC to ensure on-time shipments and achieve revenue targets. I have a proven track record of navigating organizational changes, such as Poly’s seamless transition to HP Inc., and I excel at mentoring teams to adopt new tools and processes while delivering exceptional customer experiences.
I am passionate about cross-functional collaboration, resolving complex escalations, and coaching colleagues across Singapore and India to strengthen knowledge transfer and operational excellence. My focus is on sustaining high performance, delivering reliable service, and partnering with stakeholders to drive business success.
Skills
Experience Level
Language
English
Fluent
Tamil
Advanced
Work Experience
APAC Order Management Manager at HP | Poly (Polycom Asia Pacific Pte Ltd, now HP | Poly)
March 31, 2025 - March 31, 2025Led a team of 14 Order Management Specialists across Singapore and India, overseeing end-to-end quote-to-cash order management and fulfillment for the APAC region. Served as the point of escalation for O2C issues for internal and external customers. Collaborated with Sales, Finance, Logistics, and Product Management to address requirements, resolve operational challenges, and drive APAC sales targets while maintaining high customer satisfaction. Spearheaded Poly APAC’s transition of order fulfilment operations to HP Inc in late 2023, trained the HP team on Poly processes, and mentored legacy Poly staff to adopt HP tools and processes, enhancing efficiency and integration.
APAC Order Management Manager at HP | Poly (Polycom), HP Inc acquired Poly
March 1, 2025 - March 1, 2025Led a team of 14 Order Management Specialists across Singapore and India, overseeing end-to-end quote-to-cash order management and fulfillment operations for the APAC region. Served as the escalation point for O2C issues for internal and external customers. Collaborated with cross-functional teams including Sales, Finance, Logistics, and Product Management to address customer requirements, resolve operational challenges, and drive APAC sales revenue targets while maintaining high levels of customer satisfaction.
APAC Order Management Manager at HP | Poly (Polycom)
March 1, 2025 - March 1, 2025Led a team of 14 Order Management Specialists across Singapore and India, overseeing end-to-end quote-to-cash order management and fulfillment operations for the APAC region. Served as the escalation point for O2C issues for internal and external customers. Collaborated with cross-functional teams including Sales, Finance, Logistics, and Product Management to address customer requirements, resolve operational challenges, and drive APAC sales revenue targets while maintaining high levels of customer satisfaction. Spearheaded Poly’s APAC order fulfilment transition to HP Inc in late 2023, ensuring a seamless cutover. Trained the HP Order Management team on Poly’s service order management process and mentored the legacy Poly team to adopt HP tools and processes.
APAC Order Management Manager at HP Poly (Polycom) / HP Inc
March 1, 2025 - March 1, 2025Led a team of 14 Order Management Specialists across Singapore and India, overseeing end-to-end quote-to-cash order management and fulfillment for APAC. Served as the escalation point for O2C issues and collaborated with Sales, Finance, Logistics, and Product Management to meet revenue targets and maintain high customer satisfaction. Achievements include spearheading Poly APAC’s transition to HP Inc in late 2023, training the HP Order Management team on Poly’s service order management process, mentoring the legacy Poly team to adopt HP tools and processes, and consistently earning top recognition in leadership surveys.
Order Management Specialist, APAC at Polycom Asia Pacific Pte Ltd (Poly) (now HP | Poly)
August 31, 2019 - August 31, 2019Oversaw customer orders from initiation to delivery, collaborated with cross-functional teams to ensure timely deliveries, and resolved shipment and post-shipment issues. Acted as the primary escalation contact for Poly Sales, Logistics, and external customers; managed order expediting, product availability, pricing inquiries, backlog reporting, and on-time shipments. Served as the team’s training focal point, guiding members through new processes and system functionalities to improve efficiency.
Order Management Specialist, (APAC) at Polycom Asia Pacific Pte Ltd (now HP | Poly)
August 31, 2019 - August 31, 2019Oversaw customer orders from initiation to delivery; primary point of contact for Poly Sales, Logistics, and external customers; managed escalations, order expedites, product availability and pricing inquiries, backlog reporting, and facilitating on-time shipments. Served as the team’s primary training focal point, guiding members through new processes and system functionalities to improve efficiency. Achievements include supporting two migrations: PeopleSoft to Oracle 11i and Oracle 11i to Oracle EBS R12.
Order Management Specialist, APAC at Polycom Asia Pacific Pte Ltd (now HP | Poly)
August 31, 2019 - August 31, 2019Managed customer orders from initiation to delivery, acting as primary liaison for Poly Sales, Logistics, and external customers. Handled escalations, expediting orders, product availability and pricing inquiries, backlog reporting, and on-time shipments. Served as the team’s training focal point for new processes and system migrations (PeopleSoft to Oracle 11i and Oracle 11i to Oracle EBS R12).
Global Fulfillment Account Manager cum Order Management Supervisor (APAC) at Polycom Asia Pacific Pte Ltd
December 31, 2012 - December 31, 2012Managed the operational relationship for key global accounts, serving as the focal point for quote-to-shipment requirements. Acted as the escalation point for operational issues of medium to high complexity, collaborating with internal cross-functional teams such as order management, logistics, finance, and sales to drive resolution. Led internal initiatives for tool enhancements, report management, and logistics process improvements, while facilitating efficient workflows through training for both internal and external customers.
Global Fulfillment Account Manager cum Order Management Supervisor (APAC) at Polycom Asia Pacific Pte Ltd (Poly)
December 31, 2012 - December 31, 2012Managed the operational business relationship for key global accounts, acting as the escalation point for medium-to-high complexity issues. Collaborated with internal teams (order management, logistics, finance, sales) to drive resolution and improve processes. Led internal initiatives for tool enhancements, report management, and logistics improvements, while training both internal and external customers to ensure efficient workflows.
Global Fulfillment Account Manager cum Order Management Supervisor (APAC) at Polycom Asia Pacific Pte Ltd (now HP | Poly)
December 31, 2012 - December 31, 2012Managed the operational relationship for key global accounts, acting as the escalation point for medium-to-high complexity issues. Led internal initiatives for tool enhancements, reporting, and logistics process improvements, and trained both internal and external customers to streamline workflows and improve online order status awareness.
Global Fulfillment Account Manager cum Order Management Supervisor (APAC) at Polycom Asia Pacific Pte Ltd (now HP | Poly)
December 1, 2012 - December 1, 2012Managed the operational business relationship for key global accounts, serving as the escalation point for operational issues. Collaborated with internal cross-functional teams such as order management, logistics, finance, and sales to drive resolution. Led internal initiatives for tool enhancements, report management, and logistics process improvements, while facilitating efficient workflows through training for both internal and external customers.
Education
Master of Science (Transportation & Logistic) at National University of Singapore (NUS)
January 11, 2030 - October 28, 2025Bachelor of Social Science (Honors), Sociology at National University of Singapore (NUS)
January 11, 2030 - October 28, 2025Bachelor of Arts at National University of Singapore (NUS)
January 11, 2030 - October 28, 2025Master of Science (Transportation & Logistics) at NUS
January 11, 2030 - October 28, 2025Bachelor of Social Science (Honors) Sociology at NUS
January 11, 2030 - October 28, 2025Bachelor of Arts at NUS
January 11, 2030 - October 28, 2025Master of Science (Transportation & Logistic) at National University of Singapore
January 11, 2030 - October 28, 2025Bachelor of Social Science (Honors) Sociology at National University of Singapore
January 11, 2030 - October 28, 2025Bachelor of Arts at National University of Singapore
January 11, 2030 - October 28, 2025Master of Science (Transportation & Logistics) at National University of Singapore
January 11, 2030 - October 28, 2025Bachelor of Social Science (Honors) Sociology at National University of Singapore
January 11, 2030 - October 28, 2025Bachelor of Arts at National University of Singapore
January 11, 2030 - October 28, 2025Qualifications
Industry Experience
Computers & Electronics, Professional Services, Software & Internet, Manufacturing, Transportation & Logistics, Telecommunications, Other
Skills
Experience Level
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