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Hi, I'm Sang Made Dwi Putra Nugraha, a Senior Tech Support Engineer specializing in Automation Architecture and Digital Transformation. With seven years of progressive experience across SaaS, FinTech/Crypto, and EdTech industries, I excel at building robust digital ecosystems and delivering expert-level support. I have a proven track record driving automation cost reductions (up to 80%), unlocking over $15,000 in monthly recurring revenue, and leading AI-driven initiatives and technology roadmaps to align tech capabilities with business goals. I also manage infrastructure, security, and cross-team collaboration to ensure scalable, high-performance systems.…Hi, I'm Sang Made Dwi Putra Nugraha, a Senior Tech Support Engineer specializing in Automation Architecture and Digital Transformation. With seven years of progressive experience across SaaS, FinTech/Crypto, and EdTech industries, I excel at building robust digital ecosystems and delivering expert-level support. I have a proven track record driving automation cost reductions (up to 80%), unlocking over $15,000 in monthly recurring revenue, and leading AI-driven initiatives and technology roadmaps to align tech capabilities with business goals. I also manage infrastructure, security, and cross-team collaboration to ensure scalable, high-performance systems.

Sang Made Dwi Putra Nugraha

QA Engineer, AI Engineer, Data Scientist, +2

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Hi, I'm Sang Made Dwi Putra Nugraha, a Senior Tech Support Engineer specializing in Automation Architecture and Digital Transformation. With seven years of progressive experience across SaaS, FinTech/Crypto, and EdTech industries, I excel at building robust digital ecosystems and delivering expert-level support. I have a proven track record driving automation cost reductions (up to 80%), unlocking over $15,000 in monthly recurring revenue, and leading AI-driven initiatives and technology roadmaps to align tech capabilities with business goals. I also manage infrastructure, security, and cross-team collaboration to ensure scalable, high-performance systems.…Hi, I'm Sang Made Dwi Putra Nugraha, a Senior Tech Support Engineer specializing in Automation Architecture and Digital Transformation. With seven years of progressive experience across SaaS, FinTech/Crypto, and EdTech industries, I excel at building robust digital ecosystems and delivering expert-level support. I have a proven track record driving automation cost reductions (up to 80%), unlocking over $15,000 in monthly recurring revenue, and leading AI-driven initiatives and technology roadmaps to align tech capabilities with business goals. I also manage infrastructure, security, and cross-team collaboration to ensure scalable, high-performance systems.

Available to hire

Hi, I’m Sang Made Dwi Putra Nugraha, a Senior Tech Support Engineer specializing in Automation Architecture and Digital Transformation. With seven years of progressive experience across SaaS, FinTech/Crypto, and EdTech industries, I excel at building robust digital ecosystems and delivering expert-level support.

I have a proven track record driving automation cost reductions (up to 80%), unlocking over $15,000 in monthly recurring revenue, and leading AI-driven initiatives and technology roadmaps to align tech capabilities with business goals. I also manage infrastructure, security, and cross-team collaboration to ensure scalable, high-performance systems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Advanced

Work Experience

Senior Tech Support Engineer at Akasha Yoga Coaching LLC

January 1, 2023 - October 28, 2025

Led automation initiatives and provided expert-level technical configuration and support for digital platforms. Achieved significant outcomes in automation cost reduction, AI tooling integration, and technology roadmapping to align with business goals. Managed infrastructure and cross-team collaboration to ensure scalable, high-performance systems and robust MarTech support.

Tech Support Engineer at One Learning Sdn Bhd

February 28, 2023 - February 28, 2023

Managed a high-volume ticketing system, developed comprehensive troubleshooting guides, streamlined support processes, and mentored junior colleagues to improve knowledge transfer and efficiency.

Customer Support Executive - L2 at FINXFLO

July 31, 2022 - July 31, 2022

Delivered high-quality L2 crypto-focused customer support, tracked and escalated tickets using CRM tools, and collaborated with cross-functional teams to improve support processes.

Frontend Online Support / Customer Support (Consolidated) at PT. Indodax Nasional Indonesia

December 31, 2021 - December 31, 2021

Provided real-time technical assistance to digital asset users, resolved account security and transaction issues, and handled platform usage inquiries with a focus on security and compliance.